4/10 Poor
Miguel Eduardo
Traveled with family
Mar 21, 2023
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've used Sonesta for a while now, and I can say the property is not correctly maintained and/or updated compared to other hotels in the price range, for example, there are red stains in the carpet of some rooms, even in sheets. The bathrooms are often dirty, and after reporting it, the housekeeping staff always says it was indeed cleaned.
The last time I stayed there, I reported this, there were some hair on the floor, and dirt on the walls and the toilet. Housekeeping staff entered the room and said they cleaned it again, but when they left, there was still some hair on the floor, dirt on the walls, and some dirt around the toilet. I had to clean it myself, as I didn't have the time or energy to ask again or move to another hotel at the moment. This is a recurring issue in this hotel.
I've chosen this hotel on multiple occasions because I love the distribution, and it has a sofa which I use to relax while using the computer, and also a table, and a small sink you can use for fruit, etc... during my last trip, after the first night, I've chosen to stay somewhere else, from the next day onwards.
Miguel Eduardo
Stayed 1 night in Mar 2023