Hotel Luna Llena

Photo gallery for Hotel Luna Llena

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Hotel Luna Llena

Hotel Luna Llena

3.0 star property

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Calle 6 Sur, Between Calle 9 and 11, Col La Veleta, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park3 min drive
  • Popular LocationCenote Crystal4 min drive
  • AirportTulum, Quintana Roo (TUY)8 min drive
  • Popular LocationSFER IK9 min drive

Choose dates to view prices

About this area

Tulum

Hotel Luna Llena is located in La Veleta, a neighborhood in Tulum, and is in the city center and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and skydiving.

What's nearby

  • Dos Aguas Park - 3 min drive
  • Cenote Crystal - 4 min drive
  • SFER IK - 9 min drive
  • Las Palmas Public Beach - 10 min drive
  • Playa Paraiso - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive

Restaurants

  • Humo — 14 min walk
  • Los Aguachiles Tulum — 15 min walk
  • El Camello Jr — 17 min walk
  • El Pollo Bronco — 3 min drive
  • La Hoja Verde — 3 min drive

About this property

Hotel Luna Llena

3-star hotel near Tulum Mayan Ruins
Take advantage of a roundtrip airport shuttle, a terrace, and a garden at Hotel Luna Llena. Adventurous travelers may like the cycling at this hotel. Treat yourself to a Thai massage or other spa services. Free in-room WiFi is available to all guests, along with a library and laundry facilities.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Bike rentals, tour/ticket assistance, and a front desk safe
  • A porter/bellhop, luggage storage, and multilingual staff
  • Guest reviews say good things about the overall value, helpful staff, and location
Room features
All guestrooms are individually furnished, and have comforts such as first-run movies and furnished balconies, as well as thoughtful touches like laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 28-inch flat-screen TVs with premium channels and first-run movies
  • Ceiling fans and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Segway rentals/tours
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe
  • Library
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - Swedish
  • Massage - Thai

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • 28-inch flat-screen TV
  • Cable channels
  • First-run movies
  • Premium channels

Outdoor space

  • Furnished balcony

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 10 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; your host will greet you

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 35.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 4320 per vehicle (one way)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Luna Llena Hotel Tulum
Luna Llena Tulum
Hotel Posada Luna Llena Tulum
Hotel Posada Luna Llena
Posada Luna Llena Tulum
Posada Luna Llena
Hotel Luna Llena Tulum

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 40 out of 116 reviews
5 - Excellent 34%
Rating 4 - Good. 48 out of 116 reviews
4 - Good 41%
Rating 3 - Okay. 20 out of 116 reviews
3 - Okay 17%
Rating 2 - Poor. 5 out of 116 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 116 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

3/5 Okay

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The check in is at 4pm. Almost everywhere else it is at 3pm. I called early to let them know I would arrive at 3pm and if it was possible to check in at that time. They told me if the room was ready and if there was someone available to let me in that I could check in. I arrived and there was no one there. There were only construction workers. Check in was easy. The room was clean. Did look like the picture. Good working AC. Fast wifi. The beds are not comfortable, and the pillows were not comfortable either. There is a bit of an odd smell to the room, it could be the humidity, a little bit of cigarette perhaps. There is no drinking water provided. BRING YOUR OWN DRINKING WATER TO BRUSH YOUR TEETH!! The water from the sink tastes disgusting. There is construction on the property. They start working at 8am. We woke up to a jackhammer right outside our window. There are 4 available parking spots. Usually we found a spot available but a few times we did have to park on the road. The hotel is situated outside of town on a dirt road. There is a ton of construction going on but the hotel did feel very safe. The pool is beautiful. They offer a nice breakfast that was simple and filling. We were hardly at the hotel so it provided us with what we needed. A nice hot shower and air conditioned room. For the price it is worth it. Personally however I will not stay here again.
Stayed 4 nights in Mar 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Regular
Cuando llegamos no había nadie en recepción, estuvimos tocando un rato hasta que una huésped nos abrió, nos dejaron la llave en el escritorio y a buscar la habitación, limpio eso si, el desayuno pobre la vd y el club de playa si llevas niños también es un tema pues el de recepción no avisó que íbamos... creo que por ese precio hay mejores opciones
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean hotel
Great service, specially by Angel... super clean, good breakfast and great prices to enjoy Tulum
Stayed 2 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Our room did not like look like the pictures ,it was a lower grade room when we got there, which was fine since we only spent 3 nights . Bathroom was good and ac worked great. However our bed headboard was very loose anytime you made the slightest move sleeping it made loud noise against the wall . Service was great.
Stayed 3 nights in Dec 2020