Overview of Hotel Panacea Tulum

Photo gallery

Property Grounds
2 outdoor pools
2 outdoor pools
2 outdoor pools

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Gym
  • Outdoor Space

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 140°F

Explore the area

    Popular LocationCenote Crystal4 min drive
    Popular LocationSFER IK15 min drive
    Popular LocationLas Palmas Public Beach16 min drive
    AirportTulum, Quintana Roo (TUY)21 min drive
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  • Romantic Loft, 1 King Bed, Private Pool

    Room amenities

    • 861 sq ft
    • 1 bedroom
    • Sleeps 2
    • 1 King Bed
    More detailsRomantic Loft, 1 King Bed, Private Pool
  • Deluxe Suite, 2 Bedrooms

    3.8/5 guest room rating

    Room amenities

    • 1292 sq ft
    • 2 bedrooms
    • Sleeps 4
    • 1 Queen Bed and 1 King Bed
    More detailsDeluxe Suite, 2 Bedrooms
  • Suite Residential, 1 bedroom

    5/5 guest room rating

    Room amenities

    • 969 sq ft
    • 1 bedroom
    • Sleeps 2
    • 1 King Bed
    More detailsSuite Residential, 1 bedroom
  • Romantic Penthouse, 1 King Bed, Private Pool

    5/5 guest room rating

    Room amenities

    • 969 sq ft
    • 1 bedroom
    • Sleeps 2
    • 1 King Bed
    More detailsRomantic Penthouse, 1 King Bed, Private Pool
  • Economy Studio

    5/5 guest room rating

    Room amenities

    • 915 sq ft
    • Studio
    • Sleeps 2
    • 1 King Bed
    More detailsEconomy Studio

About this area


Hotel Panacea Tulum is located in Tulum. Tulum Monkey Sanctuary is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting. Enjoy the great outdoors with ziplining, cave exploring, and ecotours, or hop on a moped rental nearby and explore all the area has to offer. Guests appreciate the property's quiet location.
Visit our Tulum travel guide
Popular Location

What's nearby

  • Cenote Crystal - 4 min drive
  • Tulum National Park - 11 min drive
  • SFER IK - 15 min drive
  • Las Palmas Public Beach - 16 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 108 min drive


  • Los Aguachiles Tulum — 16 min walk
  • El Camello Jr — 18 min walk
  • Trattoria Romana — 3 min drive
  • La Hoja Verde — 3 min drive
  • Pollo Bronco — 3 min drive

About this property

Hotel Panacea Tulum

3.5-star Tulum aparthotel in La Veleta with 2 outdoor swimming pools
This aparthotel features 2 outdoor pools, a fitness center, and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, tour/ticket assistance, and multilingual staff are onsite. Each apartment offers comforts like Egyptian cotton sheets and a down comforter, plus free WiFi and a Smart TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a stovetop and a TV.
Hotel Panacea Tulum offers 23 air-conditioned accommodations with safes and complimentary toiletries. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads.

This Tulum aparthotel provides complimentary wireless Internet access. 50-inch Smart televisions come with cable channels. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
This information is provided by our partners.

Property amenities


  • 2 outdoor pools


  • Free WiFi

Parking and transportation

  • Free self parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Accessible parking

Family friendly

  • Children stay free
  • Children's pool

Food and drink

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Griddle
  • Toaster
  • Blender
  • Freezer
  • Coffee grinder


  • Cooked-to-order breakfast available for a fee daily 7:00 AM–8:00 AM: USD 5-15 for adults and USD 5-15 for children


  • Premium bedding
  • Down comforter
  • Egyptian cotton sheets
  • Bed sheets provided
  • Rollaway/extra beds: USD 20.0 per night


  • Shower
  • Rainfall showerhead
  • Free toiletries
  • Towels provided


  • 50-inch Smart TV with cable service

Outdoor areas

  • Terrace
  • Garden


  • Air conditioning
  • Ceiling fan


  • No pets or service animals


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Window screens
  • Luggage storage
  • Front desk (limited hours)

Things to do

  • Fitness center
  • Bicycle rentals on site
  • Yoga classes on site
  • Cave exploring nearby
  • Scooter/moped rentals nearby
  • Ecotours nearby
  • Ziplining nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 23 rooms
  • Individually decorated
  • Connecting/adjoining rooms avaliable

See similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 for adults, USD 5 and USD 15 for children (approximately)
  • Airport shuttle fee: USD 240 per vehicle (roundtrip)
  • Late check-in fee: USD 20 for check-in between 11:00 PM and 6:00 AM
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Panacea Tulum
Hotel Panacea Tulum Tulum
Hotel Panacea Tulum Aparthotel
Hotel Panacea Tulum Aparthotel Tulum

Frequently asked questions

Can I cancel my reservation for free at Hotel Panacea Tulum and receive a full refund?
Yes, Hotel Panacea Tulum offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Panacea Tulum cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Panacea Tulum have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM–10:30 PM.
Is Hotel Panacea Tulum pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Panacea Tulum?
Self parking is free at this property.
What time is check-in at Hotel Panacea Tulum?
Check-in is from 3:00 PM - 11:00 PM. Late check-in is available from 11:00 PM– 6:00 AM for a fee of USD 20.
What time is check-out at Hotel Panacea Tulum?
Check-out is at 11:00 AM.
Does Hotel Panacea Tulum provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 240 per vehicle, roundtrip, applies.
Where is Hotel Panacea Tulum located?
Located in La Veleta, this aparthotel is 2.1 mi (3.3 km) from Tulum National Park and within 6 mi (10 km) of Tulum Mayan Ruins and Gran Cenote. Playa Paraiso and Tulum Monkey Sanctuary are also within 6 mi (10 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, amenities
Excelente.. Hermoso lugar y muy buena atenció. Lo recomiendo
Stayed 6 nights in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, room comfort
Perfect getaway spot
We LOVED this property! The small staff was all super friendly and did whatever they could to make sure we had everything we could want. Due to travel restrictions the resort was basically empty and they were still operating as if it was full of guests. We had a private yoga session at the hotel that was really cheap but incredible & the property has a small but perfect gym. The property is new and everything is so well done from the front desk to the landscaping to every detail in between. We rented one of the penthouses with a private pool, it was everything we could have asked for. I would absolutely recommend this place to anyone! Great air conditioning Felt very safe and secure Very clean Friendly staff Free Parking If you like to be away from the crowds and relax this is the spot.
Stayed 5 nights in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely suite with nice balcony and living area to sit back and relax. Well equipped kitchen if you fancy cooking. Nice pool and gym facilities. Staff were always very welcoming and helpful! A bit out from Tulum Centro but easily reached by car or taxi in under 5minutes, or you can borrow the hotel bikes.
Stayed 2 nights in Jan 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The hotel was very nice
Stayed 4 nights in Jan 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great! It was great to be in town, but tucked back on a quiet street. The room was very nice and comfortable and the pool was very clean and enjoyable. We would defiantly recommend staying here.
Stayed 4 nights in Apr 2019

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