Ratings based on 578 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from houston, texas

Nice hotel with free beach activities

Posted Jul 27, 2016
Pros: hotel grounds & beach well maintained, room clean and kitchenette had free coffee, tea and small water bottles (not consistently refreshed daily).
Cons: Customer service at the restaurant was poor. Long waits for water, no automatic refill of empty water glasses, and long wait for food and appetizers.
Location: nice stretch of clean beach with soft sand, calm waters and lots of activities: snorkeling excursions, tubing, parasailing, paddle board, volleyball
Hotel front desk personnel were pleasant and efficient. Appreciated that they offered lots of free activities (kayak, standup paddle board, hobie cat, snorkels, trampoline, bicycles) and first come, first serve chaise loungers and umbrellas. Pool is well maintained and has swim up bar with towel checkout and bathrooms near pool. Alexandra has two sister properties nearby and we were told they allow full use of resort amenities and activities. Arriving on Thursday and getting to attend the local fish fry was a nice was to try local cuisine and it was in close proximity to hotel. Free shuttle to sister hotel and short walk from there. Unfortunately they did not have drink or food service on the beach so you had to cover up and walk back to resort to get drinks from restaurant bar near the beach. Hotel lobby had very small selection of snacks, water or essentials and none of the typical gift shop items. Most outrageous and unexpected part of trip was the cost of transportation via taxi. Every ride no matter the distance was $10-$14 per person each way.
4 out of 5
by A verified traveler from edmonton, canada

What a vacation!!!

Posted Jul 25, 2016
Pros: Everything!
Cons: Add another restaurant or change up the menu
Location: Can bike to restaurants, shopping, grocery store Groupers restaurant, Turks kebab, Danny buoys.
Great staff!!!! Couldn't have asked for friendlier people. Great beach, clean, tons of umbrellas available, no need placing towels early in the morning to save a spot. Kayaks, paddleboards avail free of charge. Parasailing, tour pick up right at beach. We booked a half day snorkelling tour for three, it rained so hard that day the tour had to be called short. you can't predict the weather and better to b safe than sorry. That night a staff member from the front desk called our room and asked if we wanted to try the tour again, free of charge!!!!!!!! They wanted to "be sure you enjoy your stay with us"!!!! Incredible! Nice warm pool, never crowded. Clean room. We stayed in a king bedroom with pullout couch. huge balcony, bath and a half! nice to have washer and dryer in room. food at restaurant was ok, but a little pricier than if u leave resort to eat. But, we did receive $30 breakfast credit each day. Great to have bikes avail at no charge. 10 min ride to grocery store where u can load up on fruit, drinks,anything else. Also used bikes to go out to restaurants and shopping. We would return! It would be nice to have another restaurant on site as well as a little convenience store/suvenir shop.
3 out of 5
by A verified traveler from California

Carribean time

Posted Jul 20, 2016
Slow staff service. Staff rarely smiles they seem to be unhappy working. Great location other than that hotel overall is mediocre.
Comment from Hotel Management
Jul 26, 2016 by Resort Management , Hotel Management
Thank you for your recent visit to Alexandra Resort and your kind words about our location. We sincerely apologize for any service issues you encountered. We hope this will not prevent you from visiting us again in the future.
5 out of 5
by A verified traveler from Turks & Caicos

The friendliest staff

Posted Jul 19, 2016
We stayed at the hotel and the staff was amazing. They were helpful and always full of smiles. They were always accommodating. The activities are great and the fish fry was so fun. We can't wait to go back to our new found family at the Alexandra Resort next year.
Comment from Hotel Management
Jul 26, 2016 by Resort Management , Hotel Management
Thank you for staying with us at Alexandra Resort and for sharing your wonderful photos! We look forward to sharing your kind words with the staff and to welcoming you back next year.
5 out of 5
by A verified traveler from Phoenix

Great place to get away and relax

Posted Jul 1, 2016
Pros: The rooms were cleaned daily and Molique provided us with lots of great ideas about island sites. Quiet hotel in a very relaxing atmosphere.
Cons: Add lounges with canopies on the beach and add an evening pool party where patrons can mingle.
Location: Location was great and close to Salt Mills and other areas where you can shop and dine.
The hotel staff was helpful, informative and very accommodating. The rooms were cleaned very well every day and the staff was quite friendly. They provided us with everything we needed during our stay.
Comment from Hotel Management
Jul 7, 2016 by Resort Management , Hotel Management
We are so pleased that you had a 5-star experience on Turks & Caicos. Please know that we do have a weekly manager’s party and all Alexandra Resort guests are invited. We look forward to welcoming you back on a future visit.
5 out of 5
by A verified traveler from Pennsylvania

Beautiful beach, great location on Grace Bay

Posted Jun 26, 2016
Beautiful beach, great location on Grace Bay... We rented a car so we could explore the island, buy groceries (be prepared for major sticker shock when you see grocery prices!). Asu restaurant served yummy but expensive meals, so we were happy to have our car to eat at other restaurants on the island. The breakfast credit was a nice bonus, but the 12% government tax, the 10% "service charge" and added gratuity added up quickly on each breakfast bill. Our room was clean & we really liked that housekeeping stopped by each night to see if we needed towels, etc. We stayed in a beachfront studio King & we were very pleased with that room choice! Be prepared for the Turks & Caicos heat & bring insect repellant.
Comment from Hotel Management
Jun 28, 2016 by Resort Management , Hotel Management
Thank you for staying with us at Alexandra Resort. Your travel tips will no doubt be useful for future travelers. Please do stay with us again.
5 out of 5
by A verified traveler from Dallas, TX

Couldn't have been happier with the hotel.

Posted May 25, 2016
Pros: Location was great- short walks to restaurants and nice grounds.
Cons: Nothing comes to mind- maybe a shuttle service to town once a day instead of having to get a cab.
Location: Mainly restaurants- Salt Mills shopping isn't that far to walk to but not much fun in hot weather.
Beautiful beachfront view and huge room- really like an apartment. Staff was super friendly and accommodating.
Comment from Hotel Management
May 30, 2016 by Resort Management, Hotel Management
We appreciate your kind review. Please know we also offer complimentary bicycles for our guests’ use which can be taken in to town! We look forward to having you back with us.
4 out of 5
by A verified traveler from KY

Posted May 25, 2016
Resort was nice and peaceful. The beach was gorgeous and staff were friendly. Wish there had been room service.
Comment from Hotel Management
Jun 3, 2016 by Resort Management, Hotel Management
Thank you for your recent stay at the beachfront Alexandra Resort. Please know that we do plan to introduce room service. We hope you will return to stay with us again.
4 out of 5
by A verified traveler from CT

Comfortable, nice hotel right on the beach.

Posted May 17, 2016
The Alexandra is a comfortable and nice place to stay right on the beach. They are one of the only hotels in that area with a restaurant and bar a few steps from the water. Beautiful views and a lagoon-style pool with swim up bar. Our room also had a kitchenette which was nice.
Comment from Hotel Management
Jun 6, 2016 by Resort Management, Hotel Management
We are truly delighted to know that you enjoyed your time at Alexandra Resort. We hope we are able to welcome you back again in the future.
4 out of 5
by A verified traveler from New Jersey

perfect resort

Posted May 4, 2016
Quiet resort with a pleasant staff. Island is beautiful and it's so peaceful. Perfect place to visit.
Comment from Hotel Management
May 9, 2016 by Resort Management, Hotel Management
We are truly delighted to know that you enjoyed your ‘perfect’ time at Alexandra Resort. We hope we are able to welcome you back again in the future.