2/10 Terrible
alex
Traveled with partner
Jan 16, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Likely the worst hotel experience I’ve had for the highest price. At check in, name was not in the system, and took longer to find it through expedia. Then the credit card system didn’t work. Then they charge you $150 for the privilege of a key. There are no key cards, so ability to get multiples. The pool is off property, not mentioned online. The pool is closed at 5pm on a Saturday, completely unheard of in a hotel and not mentioned online. They do mention online they give you a champagne toast on arrival, which I confirmed was a lie with the staff- it should be removed. The excruciating pounding and bass from the nightclub lasted until MIDNIGHT with no concern for any of the guests who are stuck with it. Desk staff DNGAF. Great relaxing sleep environment! The uninsulated door to the patio has visible air gaps with 30degree air pouring in nonstop. The towel warmer is broken. The bathroom fan is broken. We are told the pool opens up at 9am on Sunday. We get dressed and walk like 300 yards to it. The door is locked. No one is there. We walk back confused and freezing. I call the spa. No one answers. I talk to front desk. She doesn’t know why it’s closed. I ask for the manager to call me. They don’t. The front desk tells me now it’s open at 1030. There is one pot of coffee for the entire hotel. It is empty and not monitored, as the front desk DNGAF. incredibly bad experience and apathy from every staff member. Not a single Welcome, Thank You, Goodbye, or smile.
alex
Stayed 1 night in Jan 2023