Posted Aug 15, 2016 on Hotels
This hotel was, unfortunately, a serious disappointment from the beginning. When we arrived, we were very hot and tired and just wanted to quickly check-in and get to the pool. However, the clerk did not know how to run a credit card, and told me that my first two (completely different) cards were declined. When I called the credit company, it was confirmed that the problem was on the merchant end--the correct information was not being entered, but two pre-authorizations had proven that my card was working. When I told the clerk she acted like she completely disbelieved me, and told me again they were declined. I gave her a third card and it went through. When we arrived to the room, we discovered that it was under renovation, with patches all over the walls and bathroom. There was what looked like mold on the ceiling of the bathroom, and disgusting stains on the chair in the room. Four flies were hovering around the sink, and we discovered an earwig in our bedsheets. When I took a shower, the water suddenly became scaldingly hot, and I nearly slipped out of the shower/tub as I jumped out of the way. A few seconds later, the water suddenly became ice cold, and then went back to normal.
It's good the hotel is renovating, but there is absolutely no indication anywhere that this is occurring, nor any discount offered for the inconvenience. At best, this hotel stay was worth $75, and I paid two times that. I'm very disappointed with Super 8.
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
I am very sorry to hear about the inconvenience you experienced. I understand that you just wanted to have a quick check in and enjoy much needed rest. I will escalate your review, we will make certain that guests are efficiently accommodated at all times. Thank you for calling our attention, I sincerely apologize for the setback. We hope to see you again soon. Have a lovely day!