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Overview of Burrstone Inn, Ascend Hotel Collection

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Pool
Pool
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Burrstone Inn, Ascend Hotel Collection

3 out of 5

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationUtica College14 min walk
    Popular LocationMohawk Valley Health System - Marketing & Communications3 min drive
    Popular LocationCharles A Gaetano Stadium4 min drive
    AirportRome, NY (RME-Griffiss Intl.)20 min drive

Choose dates to view prices

Standard Room, 1 King Bed with Sofa bed, Non Smoking

3.6/5 guest room rating
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

5/5 guest room rating
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

4.4/5 guest room rating
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About this area

New Hartford

Located in New Hartford, Burrstone Inn, Ascend Hotel Collection is in the business district. Oneida County Historical Society and Stanley Theater are local landmarks, and some of the area's attractions include Utica Zoo and National Distance Running Hall of Fame. Looking to enjoy an event or a game while in town? See what's happening at Charles A Gaetano Stadium or Utica Memorial Auditorium.
Popular Location

What's nearby

  • Utica College - 14 min walk
  • Mohawk Valley Health System - Marketing & Communications - 3 min drive
  • Oneida County Historical Society - 3 min drive
  • Charles A Gaetano Stadium - 4 min drive
  • Sangertown Square - 6 min drive

Getting around

  • Utica Station - 9 min drive
  • Hancock Intl. Airport (SYR) - 59 min drive

Restaurants

  • Beer Garden — 1 min walk
  • Chowder House — 7 min walk
  • Minar Fine Indian Cuisine — 12 min walk
  • Phoenician Restaurant — 13 min walk
  • Pizza Boys — 14 min walk

About this property

Burrstone Inn, Ascend Hotel Collection

3-star hotel near Utica College
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space. All 100 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include room service, premium bedding, and coffee makers.
Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (3792 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from August 03 2020 to May 28 2021 (dates subject to change):
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per stay
Dogs welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Frequently asked questions

4.0
Very Good
Rating 5 - Excellent. 165 out of 438 reviews
5 - Excellent 38%
Rating 4 - Good. 160 out of 438 reviews
4 - Good 37%
Rating 3 - Okay. 76 out of 438 reviews
3 - Okay 17%
Rating 2 - Poor. 26 out of 438 reviews
2 - Poor 6%
Rating 1 - Terrible. 11 out of 438 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
There was no daily quick cleaning or tidying of the room. You need to ask for that, I guess.
Stayed 2 nights in May 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for a night. It was very quiet. The room was comfortable and clean. Not the most up-to-date or fancy but clean and comfortable. The outside pool looked great for summer. Breakfast was 'Covid' style grab and go so not great but sign of the time. Our only complaint was that the desk attendant put the breakfast to go items away at 9:00 on a Saturday while we were trying to get items to eat. It was Saturday so it should have been accessible until 10:00. Even if it was 9:00 she should have asked if we needed anything before clearing it all out and locking up the cases. I am sure other guests would have liked something even if it was a mini muffin and juice.
Stayed 1 night in Apr 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2021

5/5 Excellent

Stayed 3 nights in Apr 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
I was a little surprised by the cleanliness (or lack there of) especially during the pandemic. There was several different kinds of chip crumbs throughout the room, so I'm not too sure how long it had been since it was vacuumed. There was a shiny grease spot on the desk. White toothpaste spatter on the black tissue holder, a pubic hair on top of the bed spread and some type of yellow spatter all over the white sheer curtain. Garbage (food wrappers, dirty diapers, beer bottles) was accumulating in the elevator and outdoors along the walkway, for a few days
Stayed 4 nights in Mar 2021