8/10 Good
James
Mar 21, 2023
Liked: Cleanliness, property conditions & facilities
Very nice hotel but lacks communication…… I made reservations for my girlfriends birthday and wanted ballons/flowers delivered on her special day. Needless to say they dropped the ball! I was told “We were calling your room several times but no answer”. Why would we be in our room? We’re on vacation! Plus I figured I would get her out early so they can come drop off everything and be a surprise when we return. We were given a bottle of champagne as an apology. Special shout out to the front desk and bartenders! Very professional and made sure we were treated well… My suggestion is to use WhatsApp as a form of communication to reach hotel guest or email. Lastly please change your restaurants menu! That’s a bland Italian menu and doesn’t fit the Caribbean vibe. Sheer Rocks restaurant has a nice menu! You might want to take notes from them and for flavor…..
James
Stayed 3 nights in Mar 2023