Hotel perfectly situated by a watering hole
Posted Aug 8, 2016
We first visited this hotel on honeymoon 16 years ago, so we were returning with very fond memories of an excellent hotel and experience. This time was rather different in that we were returning with our children, but nevertheless with high expectations.
Some things don't change: the rooms are still very good, and the location by a watering hole perfect. Throughout the day (and especially in the evenings) it is amazing to be able to watch various animals make their way to the watering hole.
However, I'm afraid I was not as happy with the hotel as I hoped I would be. Despite booking many months in advance, we were not allocated two adjacent rooms (my sons are 12 and 13, so this would have been far preferable).
The three nights we spent in the hotel were very expensive, but the attitude of many of the staff did not reflect this outlay. In fact a couple of the staff were really rather rude. It appeared that often the smiles were rather superficial, and that we were being regarded more or less as cash cows to be milked as often as possible.
In summary, the hotel location and facilities are excellent, but the stay was rather let down by some of the staff. For future visits to Victoria Falls, I'll probably consider staying elsewhere