Hotel Zena, a Viceroy Urban Retreat

Photo gallery for Hotel Zena, a Viceroy Urban Retreat

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Rooftop pool
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Overview of Hotel Zena, a Viceroy Urban Retreat

VIP Access

Hotel Zena, a Viceroy Urban Retreat

4.0 star property

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
1155 14th St Nw, Washington, DC, 20005

Explore the area

  • Popular LocationWalter E. Washington Convention Center11 min walk
  • Popular LocationWhite House12 min walk
  • Popular LocationNational Mall18 min walk
  • AirportWashington, DC (DCA-Ronald Reagan Washington National)18 min drive

Choose dates to view prices

About this area

Washington

Hotel Zena, a Viceroy Urban Retreat is located in Downtown Washington D.C., a neighborhood in Washington, and is near the airport and near a metro station. National Museum of African American History and Culture and National Museum of Natural History are cultural highlights, and travelers looking to shop may want to visit Union Station Shopping Center and Fashion Center at Pentagon City. Check out an event or a game at Capital One Arena, and consider making time for Smithsonian National Air and Space Museum, a top attraction not to be missed. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours and hiking/biking trails in the area. Guests appreciate the hotel's central location for the sightseeing. It's also convenient to public transportation: McPherson Sq. Station is 5 minutes by foot and Farragut North Station is 10 minutes.

What's nearby

  • Walter E. Washington Convention Center - 11 min walk
  • White House - 12 min walk
  • Capital One Arena - 18 min walk
  • National Mall - 18 min walk
  • National Museum of American History - 20 min walk

Getting around

  • McPherson Sq. Station - 5 min walk
  • Alexandria Station - 11 min drive
  • Ronald Reagan Washington National Airport (DCA) - 18 min drive

Restaurants

  • Elizabeth's Gone Raw - 2 min walk
  • The Brown Bag - 3 min walk
  • Point Chaud Cafe & Crepes - 3 min walk
  • Liquid 14 - 4 min walk
  • Rural Society - 4 min walk

About this property

Hotel Zena, a Viceroy Urban Retreat

4-star Washington hotel in Downtown Washington D.C., near Walter E. Washington Convention Center
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, valet parking, and coffee/tea in a common area. All 191 rooms offer thoughtful touches like espresso makers and pillow menus, as well as comforts such as pillowtop beds and Frette Italian sheets. Free WiFi and iPod docks are standard, as are Smart TVs with satellite channels.
Hotel Zena, a Viceroy Urban Retreat offers 191 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert), SGS (3rd party expert - Global), and Travel in the New Normal (US Travel - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (USD 50 per night; includes in/out privileges)
  • Secured covered extended parking on site (USD 50 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:30 AM: USD 15-50 for adults and USD 15-50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Access to nearby outdoor pool
  • Art gallery
  • Shopping

Family friendly

  • Access to nearby outdoor pool
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Conference space (3726 square feet)
  • Meeting rooms - 4

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Couples dining
  • Renovated entire property - October 2020
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Frette Italian sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch Smart TV
  • iPod dock
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Food and water bowls are available
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 125 per accommodation, per night
  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Bicycle storage
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Laundry facilities
  • Housekeeping
  • Additional inclusions
  • Wired Internet access (may be limited)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 50 for adults, USD 15 and USD 50 for children (approximately)
  • Covered valet parking fee: USD 50 per night (in/out privileges)
  • Covered extended parking fee: USD 50 per night
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Donovan House
Donovan House Hotel
Donovan House Hotel Washington
Donovan House Washington
Donovan Hotel Washington
Donovan Hotel
Donovan Washington
Hotel Zena
Donovan Hotel
Zena, A Viceroy Urban Retreat
Hotel Zena, a Viceroy Urban Retreat Hotel
Hotel Zena, a Viceroy Urban Retreat Washington
Hotel Zena, a Viceroy Urban Retreat Hotel Washington

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 210 out of 316 reviews
5 - Excellent 66%
Rating 4 - Good. 58 out of 316 reviews
4 - Good 18%
Rating 3 - Okay. 26 out of 316 reviews
3 - Okay 8%
Rating 2 - Poor. 17 out of 316 reviews
2 - Poor 5%
Rating 1 - Terrible. 5 out of 316 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view and unique room!
Stayed 1 night in May 2022

2/5 Poor

Business traveler
Disliked: Staff & service
The contrast between the Zena and Viceroy in DC is dramatic. The staff at Viceroy are always friendly, courteous, collegial, poised. Not at Zena. The place is a hot mess. The two are owned and managed by same org. Go figure.
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff had excellent customer service! Everyone was so warm and welcoming. My room was exactly as advertised and the area is in the center of everything! I was so pleased with the service I stayed an extra night! Will definitely visit again. Loved the women's empowerment theme and I felt very safe staying here. By far one of my favorite stays in DC so far.
Stayed 2 nights in May 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness
Nice hotel. Near downtown. What I did not like is the light/temperature control in our room. Woke up at 3am because it is so warm. Went to lobby and they sent someone from engineering department, but was not able to fix. Good thing we only stayed for 2 nights. 😕
Stayed 2 nights in May 2022