“I read previous reviews just couple of days before we left and the hotel sounded awful, but too late for us to cancel. We were hopeful but unfortunately was worst hotel we’ve ever stayed in, in fact we didn’t stay!! On entering was very dark and untidy, no reception, checked in with gentleman at the bar who was very unwelcoming, especially when we asked about onsite parking (which was advertised) there is none, only street parking and being Bank Holiday and popular place the nearest we could……
“We had a lovely stay at the Oaks. The staff were all very helpful, and the food was delicious in the bar in the evening, and the breakfast was also great!
The car park was always busy, but we were always able to find a space.”
“The Dock Hotel is a pub, a working man's pub, which has been converted into a very nice and very comfortable hotel. The staff were very helpful and really friendly. My room was excellent. Spotlessly clean and comfortable too. Highly recommended, with a real piece of North East charm.”
“Lovely decor
Clean room
Staff very friendly
Car park very inaccessible
Incredibly difficult to get luggage up steps to hotel
Not enough spaces in front of hotel to drop luggage off
Gluten free and vegan options in restaurant were disappointing- the vegan burger was badly cooked and almost inedible. The gluten free fish coating was too hard.
Rooms very stylish but lacking storage”
“The bed and breakfast experience lived up to its billing with prompt and excellent service from Michelle whenever requested. Breakfasts were excellent with a wide range of choices and the rooms were kept tidy with the suite providing the opportunity to relax in private. ”