Brockport Castle Hotels

"Pros - Location - Room Size, TV, Microwave, small fridge available - Parking was plentiful and simple - Heating and Cooling very good, guest operated - There was some kind of breakfast. I did not partake, but I did see other guests having food Cons - Damage to various parts of room. - Check-in not ideal. 3pm is hotel policy. At 330pm room not ready, key in hand at 350pm. - Staff provided the typical upstate insincere politeness mixed with a touch of sass. - Pre check-in was useless. - No bar soap or hand soap for sink. - Toilet flushed usually by 3rd try. - Shower spilled over onto bathroom floor. - Show basic with a very low flow, interestingly short duration of hot water and the body wash ran out. - Hallway smelled of weed, air freshener and bottom - An absolutely unnecessary text at 7am asking when we planned to check-out. - Other guests ranged from older travelers to families on college visits to people you would typically want to avoid or who seemed to be planning to film an "amateur film" Overall a very basic place to stay. Definitely between 2 an 3 stars only. Closer to 2 stars. They slapped the name Wyndham on some janky motel and do the bare minimum."

"It was great "

"It was great and no problems. Thank you"

"Very well managed hotel. Staff was friendly and always busy keeping things clean and breakfast area well stocked. Site is convenient and loved the benches overlooking the small pond next door. Room was clean and bed comfortable. Was traveling with my dog and they were very welcoming, even gave her a few treats. Definitely recommend!"

"Breakfast is good!! Clean rooms, good bed. The only thing coffee needs is a new one. The problem is that the vent in the bathrooms needs to be fixed. Parking no problem 😊 and like ring bell room with flash good for deaf!"

"This hotel has two things going for it: it is pet friendly, and they have multiple electric vehicle charging stations. The staff is friendly. The only negative is that the breakfast options are quite meager. "

"Staff was super friendly. Breakfast was ok. One day the food was labeled the other day it was not so I wasn’t sure what it was. The quality was fine. "

"The staff was exceptional "

"The hotel was updated and clean and the staff were very nice, friendly and helpful. I enjoyed the really nice gym. It had everything I could have wanted. I dined in the bar/restaurant. The service was attentive, but the food took a long time. The manager discounted my meal as a result, which I appreciated."