Hamlin Vacations from $349

Hotel within walking distance to Strong Museum of Play which was the main reason for us coming to Rochester. Also within walking distance to some great restaurants. We had an issue with housekeeping as we stayed 2 nights and our room was never cleaned. Bedsheets were not changed, no new towels and garbage wasn't taken out even though we specifically requested this at reception on our way out the first morning and the person at reception confirmed they would sent someone to clean the room while we were away for the day. The housekeeping manager did apologize and offered to cover our daily parking fee and provided free breakfast for 4 the next morning. When we went to breakfast we were told it was cash or debit only and we couldn't sign breakfast to the room because their computer system was down. I explained we were instructed to sign the breakfast to the room as it was going to be compd. By the end of breakfast they provided a printout of the bill to sign to the room, however, when checking out this charge wasn't on the bill printed out since their computer was still down. I was assured a note was put on the account and I wouldn't be billed for breakfast. We just returned home and upon checking my CC statement I see that they did infact put through the breakfast charge so I will need to contact the hotel and try and get this straightened out. Definitely not a good experience going through this when travelling with 2 kids. Soft beds so if you like firm not for you.

The restaurant was so slow! We had 4 kids and 3 adults and we waited over an hour for our food which was not great! Same at the bar! Everything else was nice!

Surprised there were so many children (5 and under). A bit loud and not as relaxing outside or in the restaurants. Being a high end place we did not expect so many kids.

Outstanding place, super clean and nice!

Lovely place to gwt ready for my wedding Walking distance from the venue and great restaurants near by