2/10 Terrible
David M.
8 jul. 2025
No le gustó: Limpieza
Communication problems
Never got to stay there.Lots of communication problems. Got lots of emails saying we had to make a deposit and link would follow. Link went to what’s app but no one told us. After we figured this out and used the link, it did not work. Ended up taking a chance, as we were stressed and needed a place to stay, and gave the owner my visa number to cover deposit, which showed up on my visa statement.Was told we would have check in information on the morning we arrived in Brussels. Check in was to be at 4 pm. Using the Vrbo app I contacted owner at 1pm, 3pm and 4pm. No response. Assumed we were taken in a scam. Vrbo was also trying to contact the host for us during this ordeal.Gave up on booking and checked into a hotel at 5pm.Did get a response from owner with check in info after 5pm. He or she was blaming Vrbo for blocking communication. Vrbo says owner will not give us back our money. Says it’s not their fault. We still think this could be. A scam.Hoping they return our deposit. That would verify if it’s a scam or just bad communication. Either way, we want a refund.We will send our communication trail with both VRBO and the owner once we are back from our vacation. This has been a horrible experience that ruined two days of our vacation.
David M.
Se hospedó 3 noches en julio de 2025