4/10 Malo
Katie E.
23 feb. 2023
Vacasa doesn't care about its renters
I will start off by saying that the house itself is very nice. The layout is suitable for a group of friends, with rooms on three different levels. However, I cannot fully recommend this house due to the way it is managed by Vacasa.
We were greeted with a massive pile of trash in the garage upon arriving at the house. It was not a pleasant site, not to mention that the smell was very prominent, including throughout the lower level. In our two-day stay, we generated one bag of trash. This appeared to be more than a week's worth of garbage, and had been sitting there for at least a couple of days (since the house was not booked the nights before our stay).
We also noticed soon after arriving that the downstairs bathroom had a leak from the pipe under the sink. There were noticeable puddles of water on the ground with wet towels.
What's disappointing is the poor communication from Vacasa throughout all of this. We could have been notified in advance that the leak was present so that we did not have to scramble to figure out what to do (identifying the source, shutting off valves, getting more towels, etc.).
While someone from maintenance came to look at the trash, it was never fully removed by the end of our stay. He was also very surprised by how much trash was left behind and took photos to document.
After all of this, Vacasa did not apologize nor offer any form of compensation for the inconveniences they were responsible for. As beautiful as the house was, I cannot recommend booking a rental managed by Vacasa.
Also, if you happen to book during the winter, note that the house has a very long, curved, and steep driveway. Your car may have trouble getting up and down the driveway, especially after a storm. This ended up causing a headache for us as even a 4WD vehicle could not maneuver up the driveway.
Katie E.
Se hospedó 2 noches en febrero de 2023