The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
2021 年 12 月入住 5 晚
6/10 一般
真实旅客
与家人出行
2020 年 8 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.
Tsz Hin
10/10 超赞
Chia Chiang,Taiwan
2016 年 6 月 16 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel and lovely city!
I stayed here for 6 nights for exhibition, and i really love this city!
The hotel is right opposite Colmar train station, and 15 mins walking distance to city center. The only thing that I didn't like is the neighborhood, there are't any shops and restaurants nearby.