Beautiful hotel, but while we were there it was low occupancy but they managed to miss cleaning our room for one day. Upon arrival our room had to be recleaned as the floor was dirty. Staff at the pool and bar were very friendly and attentive.
Holly
2024 年 5 月入住 4 晚
10/10 超赞
Deoraj
2024 年 5 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Deoraj
2024 年 2 月入住 2 晚
4/10 很差
Donelle
与配偶出行
2024 年 5 月 7 日
满意:住宿条件和设施,清洁度
This resort has a great ambience. Aesthetically pleasing. Upon arrival it was Ghost Town. They said there was not much action on the resort because they had a big group leave and they were bouncing back from it. Which is fine, but block people from booking until you are fully prepared to run the resort so that it doesn’t disrupt the full experience. The resort was quiet and far from everything. A taxi somewhere tourists friendly is very expensive could run you about 80 to 100 USD there and back. Hotel barely has shuttles to accommodate guests. I will never be returning due to the inconvenience and lack of accommodations. We were only there for 4 nights and at least 3 of the nights we have been complaining about our card being charged multiple times. In total about $1000 USD. This was such a big inconvenience because our money was held up on our travel card due to multiple charges. being on vacation with no funds terrible. No empathy resolving this. One of the managers spoke about the issue being an anomaly and more interested in the business aspect of addressing the situation rather than tending to our needs as the guests being affected. It was a slap in the face telling us that they will give us $150 as a sign of goodwill. Our funds were returned the next day after returning home but they should have been more accommodating. We were not able to stay and discuss any further about the situation because this solution was told to us minutes before our departure to the airport,
Donelle
2024 年 5 月入住 4 晚
10/10 超赞
Erica
与家人出行
2024 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great.
Erica
2024 年 4 月入住 3 晚
2/10 糟糕
Neena
与配偶出行
2024 年 5 月 5 日
不满意:服务设施,清洁度
Worst experience. Would not recommend this property. Whilst it looks great. Our experience was misleading. The hygiene, cleanliness and service awful! Ruined out trip. We checked out early because it was that poor.
Looks beautiful the resort however the hotel ruined out experience.
Neena
2024 年 3 月入住 10 晚
10/10 超赞
DANIEL
2024 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
DANIEL
2024 年 4 月入住 1 晚
10/10 超赞
Joanna
与家人出行
2024 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very friendly.
Joanna
2024 年 3 月入住 3 晚
10/10 超赞
DANIEL
2024 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All property is new and excellet condition! around the hotel all is nice
DANIEL
2024 年 4 月入住 3 晚
10/10 超赞
Franck
2024 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.Amazing
Franck
2024 年 4 月入住 3 晚
2/10 糟糕
Allen
与家人出行
2024 年 4 月 16 日
不满意:住宿条件和设施
Overall terrible experience. Staff extremely rude and not helpful. Property is only 8 months old and run down. Beach / access is dangerous. Construction and cleaning being done at the property past midnight. I’ve never been so disappointed. I was really let down here.