“We reserved 3 king bed terrace first floor rooms due to having 2 children.
Desk informed me we were all on 4 th floor due to Expedia upgrade.
We reserved 1st floor purposely and was told nothing we requested was available until next day .
Resulting in 2 rooms having to move to first floor the next day”
“Ama at reception was super helpful and friendly! She was great and sweet. Customer service throughout the resort was great. I don’t give it a 10 out of 10 because of the property itself pretty old they renovated and try to maintain but you can tell it’s just painting over old issues. Beach and Pool were great.”
“MopThe property was well kept, the staff were helpful, breakfast was nutritional, but the juice was left sitting out, and it was room temperature which I would have preferred to be cold. The hotel had a $10 a day parking fee which I thought should have been free for the customers. The beach wasn't far, and the hotel did have a shuttle to transport customer's to the beach, but if you preferred to drive your own vehicle there was pay parking near the beach $3.35 during the week, and $5.35 on the……
“During our stay in Room 1606, we experienced a serious issue that significantly affected the quality of our stay. Of the two bedrooms in the suite, the bedroom closest to the entrance had an air vent located directly above the bed. The constant noise from the vent was loud throughout the day. Even more concerning, however, was that at night we could hear conversations from the neighboring room through the vent with remarkable clarity. We were able to hear their voices almost word for word, which……
“Very enjoyable stay. Clean nice resort. Beach is beautiful. Staff was super friendly and enjoyed the View 32 bartenders....very nice and fun. Food and drinks were great!”
“Honestly, we thought the hotel building itself was very nice. The ladies cleaning our room did a great job. But when I checked in to the hotel, I noticed my credit card was charged nearly $1,000 more than it should have been. When I asked the front desk, I was told it was a hold and would be removed. Following check out, it processed on my card and was not removed. Additionally, my card was charged for a lunch I never ate. After complaining to the front desk, the lunch charge was removed from……