尼尔森公园

Very pretty and nice rooms! The pool and some areas could use some maintenance and updating. Staff was great and area was clean! Breakfast was okay. We would stay again.

Upon check in, we got to the room to find the floor has not been swept or mopped and there was visible dirt and sticky spots. There top duvet on one of the beds was also dirty. (This does not inspire a lot of trust that other areas of the bed were cleaned.) We got a text after check in saying to message if there were any issues. Messaged 10 minutes after check in and it was never addressed. We also got a check in from hotel.com that messaged the property. Neither were addressed. The next morning, our family of 5 were looking forward to breakfast (a reason we booked) and all were dissatisfied with the selection. Bacon was transparently thin and tasted like plastic. Eggs were probably from the powdered form. Even the waffles which are hard to mess up had a weird taste. The pool and workout room was satisfactory but nothing to write home about. The bathroom is the size of a matchbox and only holds one person at a time. If you’re sitting on the toilet and someone walks in, you’re getting hit with the door. We didn’t have any soap in our dispenser. It also doesn’t have ventilation so mold is an obvious future issue. The TV did not have all the channels listed on the guide and the ones that were available had HORRIBLE reception. Often lagging and splotchy view. From previous reviews, you can see that there has been some issues addressed but this is far from what I would have expected for the second highest rated hotel on hotel.com. We would not stay again.