“The hotel was very good but the service from hotels.com was disappointing. We had book a hotel in st ives and it was confirmed but when we reach there the hotel owner said it was cancelled weeks ago and hotels.com still confirmed our booking. When I asked for refund they said I haves to book new hotel through them or I don’t get a refund. All the hotels were way too expensive I had no choice but the To take hotel 40min drive away from st ives. The customers service from hotels.com was very poor,……