2/10 Terrible
Noelle S.
28 may. 2024
Shady and unapologetic
Summary: False arrival info, broken shower head, bare minimum supplies, tried to keep my security deposit.
They gave us the false info on how to enter the gated community saying, “2) If you arrive after 6:00 pm please show proof of the reservation and the guard will open the gate for you.”
THERE IS NO GUARD nor does this establishment employ a guard.
We had to walk to the apartment, and even their directions to the place were wrong.
They said they’d leave a gate key on the kitchen counter, which they didn’t.
Called the next day to ask about the gate guard,soap and tp, and their response was, they don’t have a guard and they don’t supply you with more toiletries. One small hotel sized complementary soap and one roll of tp.
Never stayed at a rental where they didn’t supply the bare essentials for the price you pay.
Didn’t apologize or remotely care for our inconvenience. They seem more annoyed that we had called them.
Had I not asked about my security deposit refund they would not have given it back to me.
Noelle S.
Se hospedó 3 noches en abril de 2024