“Not deserve a 4-star and 6Euro city tax per person per night. The staff is neither friendly nor helpful. The room is not as the photo, only the room size matches the description. Like a guesthouse rather than a hotel. Only one lift there. Breakfast is average 3-star. The only thing good is free parking, nothing else. Will not stay here next time if I have other choices.”
“Everything was excellent, with the only exception being the music played over the loudspeakers in the hotel’s common areas at midnight is unnecessary.”
“Room was cleanish. Absolutely freezing in there even when we tried to warm it up. We raised concern about the shower because it was EXTREMELY chloriney. We have very chlorinated water where we are from so it was not simply the presence of it. It literally burned our throats and eyes and I still have a cough 5 days later. They said it was normal so maybe it was just our weak Canadian lungs but man it was actually like a torture chamber. They did give us a free drink though so that was nice.”
“The Hotel Support chat is terrible. I had a problem with the safe in the room which started being all of the sudden without me even touching it. It was about 6pm. So I messaged about it in the hotel Customer Service chat. Turns out I was chatting with AI which notified me nobody was available and I'd have to wait until morning. I replied back asking if they were serious? It replied back asking to send a video. Eventually a person showed up and turned the safe off.
On another day I chatted……
“Room was tired and not very clean but did include a broken shower and safe.
Endured a whole holiday without a safe as they could not repair or replace it,had to carry my passports and credit cards with me.”