2/10 Terrible
Jennifer R.
8 jun. 2023
Le gustó: Limpieza
BEWARE! PICTURES ARE NOT OF THE UNIT YOU WILL STAY IN!
The photos shown on this listing are NOT of the unit we were given upon arrival. It is our 10-year anniversary and we were not in this unit overlooking the ocean from the balcony. I even messaged them prior to booking to make sure this was the unit we were getting and they wrote back, "The cond's name is "Deluxe Villa With Ocean Views & Steps From White Sand Beach". You can also see the pictures on the property page." We were placed in Unit 34 which is set back away from the ocean with a sliver of an ocean view. Not at all like the pictures. Very disappointing. I can't believe that someone can post pictures of a unit that you believe you are renting and then give you a totally different unit that is not even close to the unit pictures. Very deceptive. We called the property manager who said she is not the listing person, that Red Awning is, and it is their responsibility. She said that Red Awning can't even rent the unit of the pictures that they posted so she agreed it is very misleading. She also said that the entire property was totally booked for the time we were there so there is nothing she could do and we couldn't be moved to this unit of the pictures shown. Feeling duped! We expect some sort of remedy for this.
Jennifer R.
Se hospedó 5 noches en mayo de 2023