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"Cleanliness, bed is comfortable, internet access is also good."

"Tough place to review, you’re 1.5 miles up on an active volcano so you’re there to see the volcano. 🌋 Here is what you need to know: The cabins are NOT heated and it gets cold at night. The hot water is 30 liters and it takes an hour to reload. To see the sunrise you leave at 2:30am in an unheated jeep, there is jeep traffic hellbut you make it up by 5am you’re on the equator so it does not change much. Mt Bruno at dawn is cool and sunrise wasn’t bad either, very dark skies amazing stars and shooting stars. Food was ok but breakfast didn’t have bacon or ham some strange sausage, eggs were good though, lots of Indonesian food. Glad I did it to be honest, lots of walking though."

"Great location"

"We very much enjoyed our stay at Hotel Tugu Malang. The building is unique and gorgeous, and filled with very interesting decorations and artifacts. They offer a free guided tour of the hotel to explain some of the history about these decorations and artifacts. The staff is very attentive, the rooms are nice and have character, the hotel is environmentally conscious, and the food is excellent. The hotel is in the center of Malang and within walking distance of things to see such as Kajoetangan Heritage Village."

"The hotel sits atop Batu hill and which means it is quiet. Secondly, it is very close to downtown area and main road to Malang. The staff was courteous and professional."

"The Grand Mercure was a wonderful hub to stay in Malang. It is not too far for Excursions to Mt. Bromo to pick you up and after an experience like that, you’ll want to stay somewhere that will pamper you back to balance. The cafe downstairs makes great options and while not very expansive, the room service dining had enough options for a variety of Indonesian and Western food to keep things fresh for a few days. The breakfast buffet had an extensive amount of options and you’re guaranteed to find something you like. Highly recommended. While we didn’t use the pool, it is family friendly with a fun for everyone slide and the building wrapping around it for coziness. "

"Very "

"Nice"

"This is an excellent hotel. It's still rather new and very well maintained. Rooms are clean and comfortable. All the staff personnel are very polite and helpful. Highly recommended. "

"Hotel a bit outdated. The cleaning should be better. Staff was friendly "

"I like it. It is worth of my money. I will come back"

"Great place to stay close to good dining "

"Rooms were very comfortable and clean, with a great view over the city of Malang. Staff was very friendly too and even though they had quite a few trainees on the roster when I stayed, they tried their best and always had a smile on their face, even though they were still learning and occasionally had to clarify a number of things with the senior staff. I had to set off very early in the morning but they were kind enough to prepare a packed breakfast (with delicious nasi goreng) for me. "

"Nice clean and courteous staff. Great hospitality!"

"Even do the property is amazing food was very bad. They need to improve their options. There are not good restaurants around they stay longer is not a good idea"

"The bathroom is not clean. Molds in the shower. Aged room. "

"Hotel and staff are very nice. The room are very comfy. "

"Amazing place like no other! "

"Nice hotel. Very accommodating to the different things I needed whilst staying. "

"We booked 3 rooms and stayed 3 nights in this hotel. Everything was great: hotel was clean, staffs were great, beautiful decoration, cool koi pond, and the breakfast itself, with so many options, made us didn"t want to leave this place😄. This hotel is located in one of the best areas in Malang. I recommend this hotel and would stay here again when I'm in town. "

"The staffs, the services, the hotel conditions were WONDERFUL!"

"Lovely staff, clean."

"Quaint old hotel downtown, very quiet, easy to find and park, friendly staff"