Title: Mercure Hotel Raphael Wien Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Hotel Raphael Wien Escape to this serene retreat where relaxation meets productivity. ## Photo gallery for Mercure Hotel Raphael Wien ![Daily buffet breakfast (EUR 18 per person) - Mercure Hotel Raphael Wien (Vienna)](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/49cb0c9d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Mercure Hotel Raphael Wien (Vienna)](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/25440191.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Down comforters, pillowtop beds, in-room safe, desk - Mercure Hotel Raphael Wien (Vienna)](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/2daa9b58.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 1 Double Bed | Down comforters, pillowtop beds, in-room safe, desk - Mercure Hotel Raphael Wien (Vienna)](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/fde12f4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Mercure Hotel Raphael Wien (Vienna)](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/e9e690f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Hotel Raphael Wien offers an upscale retreat near Schönbrunn Palace. With a library, sauna, and 24-hour gym, you can unwind in style. Stay connected with free in-room WiFi and take advantage of dry cleaning/laundry services, car rentals on site, business center amenities. ## Reviews 7.8 Good ## Popular amenities - Free WiFi - Air conditioning - Gym - Breakfast available - Parking available - Business services ## Room options ### Check availability for these dates Tonight [Feb 6 - Feb 7](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 7 - Feb 8](https://www.expedia.com/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Privilege, Double Room, 1 Double Bed ![Privilege, Double Room, 1 Double Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/414b8c12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Double Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator Flat-screen TV Pillow menu Separate bedroom Down duvet Blackout drapes/curtains Pillowtop bed - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room, 1 Double Bed ![Standard Double Room, 1 Double Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/fde12f4f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed 8.0 Very good 8 reviews ### Highlights Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Pillow menu Blackout drapes/curtains Separate bedroom Down duvet - 215 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room, 2 Twin Beds ![Standard Double Room, 2 Twin Beds | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/ae7f177c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Twin Beds 9.0 Wonderful 2 reviews ### Highlights Air conditioning Free cribs/infant beds Refrigerator Flat-screen TV Pillow menu Blackout drapes/curtains Separate bedroom Down duvet - 215 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Studio, 1 Double Bed ![Studio, 1 Double Bed | Down comforters, pillowtop beds, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/11200/11186/c8cc9d42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Double Bed ### Highlights Air conditioning Refrigerator Flat-screen TV Pillow menu Separate bedroom Down duvet Blackout drapes/curtains Pillowtop bed - 1 bedroom - Sleeps 4 - 1 Double Bed ## You may also like Ad ![Classic Single Room | Desk, blackout drapes, soundproofing, rollaway beds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1700000/1697600/1697559/ec57da78_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### PLAZA INN Wien Gasometer Simmering - Pet friendly - Free WiFi - Air conditioning - Breakfast available 9.0 Wonderful 380 reviews $68 nightly $77 total Mar 9 - Mar 10 Total with taxes and fees [](https://www.expedia.com/Vienna-Hotels-PLAZA-INN-Gasometer.h1697559.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=7edf7ed7-b71b-46fc-a55b-0a6d3f9f1523&top_cur=USD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/550000/548900/548851/f88614c3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### IntercityHotel Wien Neubau - 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Pet friendly - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 558 reviews $72 nightly $81 total Feb 22 - Feb 23 Total with taxes and fees [](https://www.expedia.com/Vienna-Hotels-The-Weekend.h907258.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=7edf7ed7-b71b-46fc-a55b-0a6d3f9f1523&top_cur=USD) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/96000000/95720000/95711200/95711195/455ff43c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### lyf Schönbrunn Vienna Meidling - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 594 reviews $93 nightly $105 total Feb 7 - Feb 8 Total with taxes and fees [](https://www.expedia.com/Vienna-Hotels-Lyf-Schonbrunn-Vienna.h95711195.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=7edf7ed7-b71b-46fc-a55b-0a6d3f9f1523&top_cur=USD) Ad ![Daily buffet breakfast (EUR 17 per person)](https://images.trvl-media.com/lodging/1000000/80000/70200/70108/77dc785a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Garner Hotel Vienna by IHG Wieden - Pet friendly - Free WiFi - Breakfast available - Housekeeping 8.4 Very Good 68 reviews $72 nightly $81 total Mar 8 - Mar 9 Total with taxes and fees [](https://www.expedia.com/Vienna-Hotels-Novum-Hotel-Congress-Wien-Am-Hauptbahnhof.h70108.Hotel-Information?chkin=2026-3-8&chkout=2026-3-9&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=7edf7ed7-b71b-46fc-a55b-0a6d3f9f1523&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Mercure-Hotel-Raphael-Wien.h11186.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Mercure-Hotel-Raphael-Wien.h11186.Hotel-Information) ## About the neighborhood Located in Mariahilf, a neighborhood in Vienna, Mercure Hotel Raphael Wien is in a shopping district and near a metro station. Hofburg Imperial Palace and Vienna State Opera are cultural highlights, and some of the area's notable landmarks include Schönbrunn Palace and Belvedere. Looking to enjoy an event or a game while in town? See what's happening at Ernst Happel Stadium or Wiener Stadthalle. [Visit our Vienna travel guide](https://www.expedia.com/Vienna.dx178316) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.19192%2C16.33916&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vW7NYjUAYURA5nfZGUZs6aYLxy8=) Wallgasse 23, Vienna, Vienna, 1060 ### What's nearby - ![Mariahilfer Street which includes street scenes, a city and outdoor eating](https://images.trvl-media.com/place/6206579/a2a33a22-6db5-414e-b44c-13ec3817b861.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mariahilfer Street 5 min walk \- 0.3 miles - ![Vienna_WienerStadthalle_6270317-7835](https://images.trvl-media.com/place/6270317/be6abc2e-d7da-433a-8161-abc29b5c54e4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Wiener Stadthalle 14 min walk \- 0.8 miles - ![Haus des Meeres in Wien, Österreich, Europa](https://images.trvl-media.com/place/553248621533100183/0de39dad-26ba-4410-a66f-5cb979c3ae02.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Haus des Meeres 16 min walk \- 0.9 miles - ![Vienna_Naschmarkt_6070519-6953](https://images.trvl-media.com/place/6070519/c41186c6-4c0b-4e20-a357-423dbde02fc4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Naschmarkt 5 min drive \- 1.8 miles - Raimund Theater 2 min walk \- 0.1 miles ### Getting around - Mariahilfer Gürtel Tram Stop 3 min walk - Vienna West Station 8 min walk - Vienna International Airport (VIE) 39 min drive ### Restaurants - Alaturka 6 min walk - asia box to go 7 min walk - Peter Pane 5 min walk - COFFEEWERK | Specialty Coffee 7 min walk - Pitawerk 7 min walk ## About this property ### Mercure Hotel Raphael Wien Upscale hotel near Vienna Christmas Market You can look forward to a library, dry cleaning/laundry services, and car rentals on site at Mercure Hotel Raphael Wien. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center. You'll also find perks like: - Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Express check-out, a 24-hour front desk, and an elevator - 1 meeting room, luggage storage, and smoke-free premises Room features All 78 rooms feature comforts such as pillow menus and air conditioning, in addition to thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/tub combinations - 32-inch flat-screen TVs with cable channels - Refrigerators, electric kettles, and daily housekeeping ## Similar properties ![International cuisine](https://images.trvl-media.com/lodging/1000000/560000/551800/551754/c4e6bef8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mercure Wien Westbahnhof Rudolfsheim-Fünfhaus - Pet friendly - Free WiFi - Restaurant - Breakfast available 7.8 Good 923 reviews $62 nightly $70 total Mar 9 - Mar 10 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=551754&PinnedHotelID=551754&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily full breakfast (EUR 19 per person)](https://images.trvl-media.com/lodging/1000000/10000/7800/7739/15a88a41.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leonardo Hotel Vienna Westbahnhof Mariahilf - 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Feb 16 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=548851&PinnedHotelID=548851&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=11186&PinnedHotelID=11186&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11186,551754,7739,7945471,890) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Covered self parking on site (EUR 16 per day) - Limited onsite self parking ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 18 per person ### Things to do - 24-hour gym - Library - Sauna ### Family friendly - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center - Meeting room ### Accessibility - Elevator ### More - 1 building - 7 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1973 - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Pillow menu - Pillowtop mattress - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Refrigerator ### More - Air conditioning - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Free local calls - Iron/ironing board on request - LED lighting - Phone - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 35.0 per stay ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately EUR 18 per person - Airport shuttle fee: EUR 45 per vehicle (one way) - Covered self parking fee: EUR 16 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: EUR 35.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars. ### Property is also known as Das President Das President Hotel Das President Vienna Hotel Das Mercure Hotel Raphael Wien Opening June 2016 Vienna Hotel Das President Vienna Mercure Hotel Raphael Wien Opening June 2016 Mercure Raphael Wien Opening June 2016 Vienna Mercure Raphael Wien Opening June 2016 Mercure Hotel Raphael Wien Vienna Mercure Raphael Wien Vienna Mercure Raphael Wien Mercure Hotel Raphael Wien (Opening June 2016) Mercure Raphael Wien Vienna Mercure Hotel Raphael Wien Hotel Mercure Hotel Raphael Wien Vienna Mercure Hotel Raphael Wien Hotel Vienna ## Frequently asked questions ### Is Mercure Hotel Raphael Wien pet-friendly? ### How much does it cost to stay at Mercure Hotel Raphael Wien? ### How much is parking? ### What time is check-in at Mercure Hotel Raphael Wien? ### What time is check-out at Mercure Hotel Raphael Wien? ### Does Mercure Hotel Raphael Wien provide a shuttle to the airport? ### Where is Mercure Hotel Raphael Wien located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Hotel Raphael Wien Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.8 Location ### 8.0 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 63 8 - Good 86 6 - Okay 32 4 - Poor 17 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Tsz Yuk Mar 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel Excellent hotel. Good location and very nice staff. ##### Tsz Yuk Stayed 4 nights in Mar 2025 ### 6/10 Okay #### Jovana Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is in a good neighbourhood, the service is great, and the room was fine. The only complaint is about bad pillows, which should have been replaced a while ago. ##### Jovana Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Andreas Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice small hotel in a very good and quiet central location. ##### Andreas Stayed 1 night in Dec 2024 ### 6/10 Okay #### Joshua Apr 8, 2025 Liked: Cleanliness, staff & service, amenities Really lovely staff and a very convenient location. Very responsive to my requests when needed. The bed was comfortable but the room itself seemed a bit tired and in need of some TLC. That asides it was a very lovely stay and the staff once again were wonderful. ##### Joshua Stayed 3 nights in Apr 2025 ### 8/10 Good #### Margarete Aug 3, 2024 Liked: Cleanliness, staff & service Convenience Location ##### Margarete Stayed 7 nights in Jul 2024 ### 8/10 Good #### Jacek Dec 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fair hotel Fair quality vs price. Nice and helpful crew. Comfortable room and good location. ##### Jacek Stayed 2 nights in Nov 2023 ### 8/10 Good #### Remedios May 12, 2025 Liked: Staff & service, room comfort #### Review of stay My stay is good, the room is comfortable. The bathtub shower is far too high to get into for a 5 foot 2 lady. Will not be ideal for elderly occupants. Bathroom wall areas especially in the shower area needs demoulding or has to be redecorated. The room price per night is far too high compared to many 4 stars hotels I have stayed in Europe. ##### Remedios Stayed 6 nights in Apr 2025 ### 8/10 Good #### Maureen Oct 9, 2024 Disliked: Amenities Good location terrible breakfast small elevators no restaurant or bar ##### Maureen Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Ekaterini Mar 6, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The facility is modern with very clean spacious rooms and friendly staff. The only issue is sound as the doors bang when closed. ##### Ekaterini Stayed 2 nights in Mar 2023 ### 8/10 Good #### Tamas Oct 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good. The hotel is good in general. My only problem was the parking. I asked where to park, but the receptionist said that anywhere on the streets. But as it was a national holiday, all the streets were full. So we had to park 2 streets away. Even if the hotel has garage, we were not offered to use is, however, we would pay for it. For me it's not clear, if the hotel has garage. ##### Tamas Stayed 1 night in Oct 2024 ### 8/10 Good #### Verified traveler Sep 28, 2023 Liked: Property conditions & facilities, room comfort Problems with the toilets in both rooms, one corrected itself , the other was faulty throughout the whole visit. The room was not as clean as expected, and there was a some dirty ladies knickers left inside the wardrobe . ##### Verified traveler Stayed 2 nights in Sep 2023 ### 4/10 Poor #### Verified traveler Jun 26, 2016 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Hotel is not ready for guests Our room did not have a working television or refrigerator, even though when we booked these were included in the price. Given the heat of this time of the year the refrigerator was essential. The telephone to reception did not work, even though we were given the number to try. For the 'money' don't stay here until the hotel is established. We understand that this is a work in progress but the hotel should not be advertising what it does not offer at the prices it is charging right now. There were and are plenty of other good choices in Vienna for this price. ##### Verified traveler ### 8/10 Good #### Michael Jan 15, 2026 Liked: Cleanliness, amenities, property conditions & facilities Sehr nettes und zuvorkommendes Personal. Das Zimmer war sauber und das Frühstück toll. ##### Michael Stayed 3 nights in Jan 2026 ### 8/10 Good #### Patrick Jan 10, 2026 Liked: Cleanliness, staff & service, amenities Das Hotel hat eine gute Lage und durch die Bahnanbindung kommt man schnell zu allen Sehenswürdigkeiten von Wien. Direkt an der Mariahilfer Einkaufsstraße gelegen, gelangt man auch zu Fuß problemlos in die Innenstadt mit Museumsquartier, Hofburg, etc. Das Personal ist sehr freundlich und hilfsbereit. Besonders sollte das hervorragende Frühstück erwähnt werden, das in einem liebevoll-eingerichteten Raum eingenommen werden kann. ![Zimmer normal eingerichtet](https://a.travel-assets.com/ugc/hotel-reviews/b70216e2-35b2-4676-9584-fd815ace260a-1768040651205.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Direkt gegenüber des Raimundtheatets](https://a.travel-assets.com/ugc/hotel-reviews/91b1e5fc-2b37-4666-83be-57916be23975-1768040651172.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Frühstücksbuffett](https://a.travel-assets.com/ugc/hotel-reviews/948e3224-cce2-4dfa-b64b-70663dc5bcdd-1768040653901.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Frühstücksbuffett](https://a.travel-assets.com/ugc/hotel-reviews/a82c9609-98cf-4c77-8e71-f945622fad31-1768040653905.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patrick Stayed 3 nights in Jan 2026 ### 6/10 Okay #### Piotr Aug 22, 2025 Liked: Staff & service Hotellet OK, men jeg er ikke sikker på om det er 4 stjerner værd. Værelse ren, men desværre ikke badeværelse. Skimmelsvamp synlig i badekarrets hjørner samt på fliserne, afløbs dæksel ødelagt, tidligere brugerens lange hår ikke fjernet - simpelthen ulækker. Sidste opholds dag har rengøring taget gamle håndklæder, men ikke lagt nye på plads. Meget smal garage indkørsel - det lykkedes at køre ind i garagen uden skader, med udkørsel kostede mig en ridset bagskærm i venstre side. Morgenmad god - frisk brød, god kaffe, forskellige slags af pålæg, varme retter - alt som det skal være. Receptionister flinke og hjælpsomme - jeg fik problemer med aircondition og det blev fikset rimelig hurtigt. Der var ingen drikkevand på værelser, som jeg troede er en standard på et 4-stjerner hotel. ##### Piotr Stayed 4 nights in Aug 2025 ### 6/10 Okay #### HERVE Aug 14, 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Décevant pour un Mercure Chambre spacieuse mais a l'équipement qui date a besoin de rénovation salle de bains ancienne peu de pression eau baignoire datée clim en panne la dernière nuit avec 32 degrés dehors ! réceptionniste de nuit nous réveillé a 4h du matin et prétend que nous avons fumé dans la chambre et qui s'en va sans s'excuser après avoir quasi forcé notre porte pour vérifier dommage hôtel idéalement placé proche métro a 5mn petit déjeuner copieux et frais garage dispo quoique cher a 20euros par nuit et très très étroit ##### HERVE Stayed 4 nights in Aug 2025 ### 8/10 Good #### Thomas Jun 30, 2025 Liked: Cleanliness, staff & service, amenities Das Personal ist super freundlich. Das Frühstück auch gut. Aber in den Zimmern hat der Teppich Risse. Und das Bad ist auch schon in die Jahre gekommen. Ich war vor zwei Monaten schon mal da und in dem Zimnmer in dem ich damals war, war es genau so. Aber nachdem ich im Zimmer ja eh nicht viel Zeit verbringe würde ich das Hotel trotzdem wieder wählen. ##### Thomas Stayed 1 night in Jun 2025 ### 6/10 Okay #### Michael Jun 23, 2025 Liked: Staff & service Die Lage des Hotels ist gut, man ist recht schnell am Westbahnhof, U-Bahn Margarete Gürtel und Mariahilfer Straße. Ich hatte zwei Zimmer gebucht. Die Bäder sind schon ordentlich in die Jahre gekommen. In einem Bad gab es mehre defekte Teile, wie z. B. lose Handtuch Stange an der Badewanne. Im selben Zimmer klebte ein alter Kaugummi auf dem Teppich. Der Frühstücksraum war fast immer eiskalt (unangenehm). Fürs Frühstück war eigentlich alles da. Jedoch waren an zwei Tagen die Eierspeisen kalt bzw. nur lauwarm. Und für das auffüllen der Gläser am Saftspender (wenn keine mehr da wären) fühlte sich auch nicht wirklich jemand verantwortlich. Schade ##### Michael Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Eliana Jun 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A nossa viagem começou na Croácia e terminou em Viena. Chegamos cedo ao hotel e, para a nossa surpresa, nossos quartos já estavam disponíveis, além disso fomos alocados em Chambre privilege. Experiência incrível. ##### Eliana Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Thomas Apr 21, 2025 Liked: Cleanliness, staff & service, amenities Die Zimmer sind an sich sehr schön. Aber man merkt auch gerade am Bad das es schon in die Jahre gekommen ist. Da sollte vielleicht mal was gemacht werden. Trotzdem würde ich immer wieder dort absteigen. Das Personal ist sehr freundlich und hilfsbereit. Das Hotel liegt sehr zentral und öffentliche Verkehrsmittel sind gut zu Fuß erreichbar. Das Frühstück war gut. Alles da was man braucht. ##### Thomas Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Martin Mar 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Top Preis Leistung, Frühstück super, gerne wieder ##### Martin Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Gilles Mar 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Zentral gelegenes Hotel ideal für Kurzaufenthalte Zentral gelegen, gegenüber vom Raimundtheater, mit eigener Parkgarage (nach Verfügbarkeit), freundliche Mitarbeiter beim check in/out, großes Frühstücksbuffet, alles in allem eine sehr gute Wahl für einen City Trip ##### Gilles Stayed 1 night in Mar 2025 ### 8/10 Good #### Adem Dec 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Alles wunderbar nur das Doppelbett war nicht angenehm mit zwei Matratzen wenn man zu zweit ist. ##### Adem Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Thomas Steen Dec 6, 2024 Liked: Staff & service Disliked: Property conditions & facilities I bund og grund et billigt og godt ophold. Et råt kvarter trækker ned ##### Thomas Steen Stayed 4 nights in Oct 2024 ### 2/10 Terrible #### Constantinos Nov 30, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Sale, bruyant, pas conforme à la description, service médiocre. Je ne comprends pas que cet hôtel ait 4 étoiles. À fuir ##### Constantinos Stayed 3 nights in Nov 2024