Bonn - Rhein-Sieg Pet-friendly Vacations

Very nice and quiet, friendly staff. Is a bit of a time capsule back to the 90's but not a bad thing!

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

This was such a warm welcoming place, with a huge room, good facilities and a nice breakfast. Really well located. Very much enjoyed my stay here and would recommend. As others have noted, it's a hotel combined with a residence for older people, and if I end up in such a place in my golden years I'll consider myself to have done well!

The best part was the closeness to the train station. Room was wonderful and staff was great.

Breakfast was delicious and the best we had while touring Central Europe. Since we started our vacation in this area, we guessed it would be hard to beat during the rest of our trip. We were right. This hotel has one of the best breakfasts. The hotel was very clean and our room was nice. The restaurants, etc. outside the hotel were okay, and the location is convenient to Bonn and Koblenz (where we went next).

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.