Keystone Ski Vacations

Everything was perfect, the staff was professional and always helpful. Very clean and up kept property

Everything was great!

Stayed at Island Grand on ST. Petes beach in August 2026 Was offered an upgrade while checking in. Ended up paying to upgrade to a larger room with full kitchen. Day one we came in at night and turned on the lights, cockroaches was in the kitchen and bathroom, very disturbing. I called the front desk to inform them of the cockroach issue and to request an equivalent different room. I was told yes but within 5 minutes, I wad told that room was not available because the air conditioner was not working. I was given a choice to stay in the. room with the cockroaches roaches or take another room with double beds instead of the Two queen beds that I paid for. Was very unsettling because they were no way me and my family would be ok with staying in a room with cockroaches. Took the smaller room with the double beds that were too small to sleep comfortably for two people. I was told they were sold out and did not have any other options. I was told the upgrade fee i paid could not be refunded because the smaller room had a small kitchen which made it equivalent to the larger upgrade room. It was so upsetting and not what i paid for, I would have been better off keeping the original room that had queen beds, and not pay for the upgrade. Furniture was also dated, I will never stay there again.

The Jade House is in an excellent location only a block from the beach and short walk to restaurants, shops, and bars. Communication with the management company was difficult through Expedia. Even when I called directly, one of the three client service agents was not helpful whatsoever. However, once I was given the number to text, communication was much better. The pool/ hot tub area is perfect. The house is very comfortable. Only decks are narrow (only stand); ocean view is from one of theses.

Everything was perfect, the staff was professional and always helpful. Very clean and up kept property

Everything was perfect, the staff was professional and always helpful. Very clean and up kept property

The room was immaculate and the beds and pillows were the comfiest I have ever slept in. The room had everything we needed to make our stay comfortable. The location is perfect and the beach there is amazing. We have stayed here 4 times now and will be back again. This is a small, locally owned resort and they take great pride in the property. We absolutely love it.