"They do not provide housekeeping and other services besides check in and check out. If you try to call them on the phone, it most likely asks you to leave a voicemail which is full. Some of the staff have a terrible attitude. Also, if you are looking at the shuttles they provide to Disney and Universal, the times their shuttle runs are mostly inconvenient, so make sure you ask about this before booking with them. "
"This is the most comfortable hotel I have ever stayed in. If I have another chance to go to Orlando, I will also choose this resort, and I will let my friends choose!"
"Basically, I have never given any bad reviews to any hotel. I seriously suspect that the score of this hotel is fake. First, the room was not cleaned on the day of registration and I had to wait for half an hour. Then, when I came back at 8 o'clock that night, I couldn't enter the room because the room door was not charged and I had to wait for more than half an hour. The room smelled and the washing machine could not be used. I will never choose this hotel again."