Carrousel Palace Caramel Tours

This it not a hotel, it's a hostel. If the place would've been described as a hostel, I would have been happy, however as a hotel it does not live up the standards you expect. Our first impression was a curtain in our that looked like it had gone through the trenches. The TV was crooked. And there was several hairs and dirt on the pillows and bed. We booked a triple room, where on the booking site it had been mislabeled as a double and a large single bed. There was nothing large about the single bed. The staff however was very accommodating about our complaints and did their best to make us happy. They changed our room twice, and cleaned the areas that we informed them were dirty. However, that shouldn't really have to be done in the first place. In the final room we were booked into Their only fault is perhaps their lack of knowledge regarding the room. Eg. did not know how to pull out the tv, did not know how to change temperature in the room. Later we were told that you could not adjust the temperature in the room, so we were offered to sleep with two duvets, which frankly you shouldn't have to do in a hotel.

Clean room, helpful staff.

The staff in every area were friendly, polite and helpful. The location was really good, a couple of minutes walk from the town area and it was a safe feeling too