“Clean and tidy overall.
Staff are attentive and professional.
However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel.”
“quite noizy for the room located on the road side, even after close the window. Luckily the staff in the frant desk was very kind to exchange our room close to the less noizy corner. Otherwise this is a very good choice hotel in terms of CP value. ”
“I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.”
“Great, very central location, lovely room, comfortable bed. Free parking space was a bonus (need to pre-book space). I happened to arrive in Chester before checkin time hoping to find somewhere to have an on-line meeting. Although you can easily checkin and access the property without needing staff assistance, there was staff present when I arrived. I wanted just to mention that the two staff members I came across were exceptionally friendly and helpful and let me both get into the room and……
“Having been assigned to a very small room on the ground floor at the Annex building. The room was grossly over-priced at a rate of above 80 pounds (breakfast exclusive).”