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Opiniones de Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Englewood Denver South, an IHG Hotel
10535 El Diente Ct, Englewood, CO

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 19 de 32 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 5 de 32 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 6 de 32 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 32 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 32 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de RM, el 3 abr. 2024
Thank you for your outstanding review. We hope to see you again soon!

10/10 Excelente

Daisy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Family trip recommended
Se hospedó 4 noches en mayo de 2024

8/10 Bueno

Christina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only thing I was bummed about is the fact the pool was out of order. Other than thay, everything was good
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Sylvia, san jose

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Reading the reviews - interestingly they’re either 10 or 6. The 6 is all because of the breakfast. All the 6 were addressed and will be resolved accordingly. But it’s still happening. Yes, I’m giving them a 6. We stayed for 3 nights /3 breakfast. Those 3, the attention of the front desk was called because the hot foods needs refilling. There’s only one employee and she’s doing everything. The 3rd day, there’s no one there . I overheard a couple, the guy would like to leave. The lady said “it’s all paid for”. Profits over services
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Alexis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Douglas

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff friendly competent
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good with exception of dining area. Came down for breakfast at 915 and there was no clean tables.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Laith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ty
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Savannah

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Awesome place but no restaurant on site
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Michele

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
Se hospedó 3 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 24 abr. 2024
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

10/10 Excelente

Douglas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was easy going. The place was cozy.
Se hospedó 5 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 24 abr. 2024
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 Aceptable

Taylor

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
Se hospedó 4 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 24 abr. 2024
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 Bueno

daisy

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
✌
Se hospedó 2 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 24 abr. 2024
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Excelente

Theodore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de We're delighted to hear that you were satisfied wi, el 24 abr. 2024
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

6/10 Aceptable

Gillian

Viaje en grupo, Viaje en pareja
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
Se hospedó 3 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 22 abr. 2024
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 Bueno

Javier

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel
Se hospedó 1 noche en abril de 2024
Respuesta de RM, el 21 abr. 2024
Thank you for your review we hope to see you again soon!

10/10 Excelente

jeffrey, Cheltenham

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very spacious rooms that offered quality toiletries
Se hospedó 4 noches en abril de 2024
Respuesta de RM, el 21 abr. 2024
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 Excelente

Maggie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
Se hospedó 4 noches en abril de 2024
Respuesta de Rica Rendon, Regional Sales Director, el 10 abr. 2024
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Excelente

Sara

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nice and new but the pool wasn’t built yet
Se hospedó 1 noche en marzo de 2024
Respuesta de RM, el 3 abr. 2024
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 Bueno

Megan

Viaje familiar
Le gustó: Servicio y personal y servicios
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
Se hospedó 6 noches en marzo de 2024
Respuesta de RM, el 3 abr. 2024
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 Excelente

Steven, Colorado Springs

Le gustó: Servicios
Nrw facility
Se hospedó 1 noche en marzo de 2024
Respuesta de Kumar Merchant , el 4 mar. 2024
Steven thanks for your positive feedback

10/10 Excelente

Jacki

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff & breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de Kumar Merchant , el 4 mar. 2024
Jacki thanks for your positive feedback, I will pass on to my staff.