Dear Gustavo,What you have described is not a normal experience with us, and we understand your frustration. Your feedback is gratefully received, and our team will work to ensure that an experience like the one you described doesn't happen in the future. For all billing inquiries, please consider reaching out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

Dear Jesus,Your comments are not ones we've heard before, and we ask that you reach out to us offline with further information so we can locate your room and investigate properly. We hope to improve your perception in the future for a better overall experience.

Many thanks for allowing us the pleasure of serving you at Candlewood Suites Fort Myers Sanibel / Gateway! We're so pleased that you had a clean and comfortable experience with us. Our apologies, however, for any service you received that was not to our standards. Rest assured that the team member in question will be spoken to immediately. Whenever you're in town, we would be honored to have you as our guest!

Dear Jesus, We appreciate your feedback. It's unfortunate to learn that our service fell short of your expectations and ours, and for that, we apologize. Rest assured, your comments will be shared with the team to ensure prompt service next time. Thank you again for the feedback so we know what area to offer improvement. We wish you safe travels ahead.

Dear Pelayo, Thank you very much for taking the time to share your comments on your recent visit with us! We are so thrilled to hear that you enjoyed so many aspects of your stay, including our pool, laundry service, and spacious rooms. We will also be happy to pass your comments along to Natalia and commend her for her work. We wish you all the best, and we hope to see you again soon!

Dear Osvaldo,Thank you for being our guest at Candlewood Suites Fort Myers-Sanibel Gateway. It's wonderful that you had a comfortable stay! We appreciate your review and look forward to seeing you again.

We are thrilled to have earned your five-star rating. It was a pleasure hosting you at Candlewood Suites Fort Myers-Sanibel Gateway.

Dear Seybion,Thank you for choosing us for your stay. However, we apologize for the inconvenience you experienced with your keycards and the unsatisfactory interaction with our front desk staff. Your feedback is important to us, and we'll promptly address these issues to ensure improvements are made. If there is any chance to welcome you back in the future and enhance your perceptions of our hotel, we'd be grateful for it.

Thank you for your positive feedback! We're thrilled that our team's hospitality stood out to you and that you found your room well-appointed. It was a pleasure having you stay with us, and we look forward to welcoming you back to Candlewood Suites Fort Myers-Sanibel Gateway!

Dear Elizabeth,Thank you so much for taking the time to share your review with us. We know how important it is for our guests to have access to all of the area's relaxing, beach side offerings, and a comfortable and welcoming room to return to after a long day of fun. We're so pleased you enjoyed your stay with us, and we'll be sure to share your compliments with our team.

Dear Renee,Thank you for sharing your experience! We're delighted the kitchen amenities added enjoyment to your stay, making it a delightful stopover. We look forward to welcoming you back soon for another pleasant visit to Sanibel Island!

Dear Benjamin,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Please know that we are still recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, we'll be sure to have maintenance look into your concerns about the thermostat to ensure everything functions as it should. We hope you enjoyed your time in Fort Myers and wish you safe travels.

Dear Edward,Thank you for sharing your feedback with us! We appreciate your understanding regarding the construction affecting our entrance. We're glad that everything else met your expectations despite the inconvenience and that you would stay with us again and recommend us to others. Your patronage means a lot to us, and we can't wait to welcome you back to Candlewood Suites Fort Myers-Sanibel Gateway for another enjoyable stay!

Dear Mary,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that our property has been recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, your feedback regarding our accommodations will be shared internally for further consideration. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.

Dear Christina,Thank you for sharing your thoughts. We are disappointed to hear your stay did not live up to your expectations. Rest assured, we will work on improving any and all communication regarding our renovations moving forward. We hope to have the opportunity to provide you with a better stay in the future.

Dear Gary,Thank you for staying with us at Candlewood Suites Fort Myers-Sanibel Gateway. It was a pleasure hosting you, and we appreciate your patience as we rebuild our wonderful building. We hope you join us again when we are fully restored to get the full experience of what we have to offer.

Dear Kelli,Learning that we exceeded your expectations has made our day! From our hospitable team and comfortable accommodations to our high standards of cleanliness and pet-friendly atmosphere, we're excited that you had a great time with us. Thank you for your kind review and perfect rating, and we hope you return soon!

Dear Vivian,Thank you for choosing to stay with us and for providing your review. We are disappointed to hear that you experienced an odor that impacted the enjoyment of your visit. Your feedback is valuable and we will certainly share your concerns with the housekeeping team. We hope to have the opportunity to welcome you back in the future to change your perceptions.

Dear Dan,Thank you so much for the review. We're pleased you enjoyed your comfortable stay, and we hope you will join us again soon.

Dear Kelli,Thank you for taking the time to leave us your feedback. From our comfortable, pet-friendly accommodations to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay!

Dear David,Thank you for your review of Candlewood Suites Fort Myers-Sanibel Gateway. We're delighted you enjoyed our peaceful, immaculate accommodations, convenient location, and friendly team. It would be a pleasure to welcome you back soon!

Dear David,We're proud to include you among our returning guests. It's great to know that our comfortable, well-appointed rooms continue to impress you. The next time you're in town, please come see us again at Candlewood Suites Fort Myers-Sanibel Gateway!

Dear Stacy,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual flawless operations, and we apologize if this took away from your overall experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

Dear Linda,Guest satisfaction is important to us, so we're happy to hear our comfortable rooms added to your experience. However, we apologize for any disappointment with the lobby. We're continuing to recover from Hurricane Ian, and we appreciate your patience. If you're in the area again, we hope you'll come back to see us.

Dear Osvaldo,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

Dear Dana,Thank you for your great review. At Candlewood Suites Fort Myers-Sanibel Gateway, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Janelle to give her the recognition that she deserves. It was a pleasure having you here, and we hope you return soon!

Dear Nagy,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about the age and appearance of the property. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

Dear Tammi,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We are better than this, so we hope to have another opportunity to welcome you back and impress you with our improvements.

Dear Mary, Thank you for choosing our hotel, and we sincerely apologize for the inconvenience you experienced during your stay. We're working on addressing the construction-related challenges and ensuring our guests have a comfortable experience. Your feedback regarding the amenities has been noted, and we'll take immediate steps to rectify these issues. We appreciate your understanding, and if your travels bring you back to the area, we'd love the opportunity to provide a more positive experience.

Dear Brenda,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!

Dear Joseph,Thank you for your positive feedback. We're delighted you found great value in our accommodations and experienced wonderful service from our team members. At Candlewood Suites Fort Myers-Sanibel Gateway, we aim to ensure every guest feels welcome and well cared for, and we eagerly await your next visit.

Dear Jentinia,We can’t thank you enough for staying at Candlewood Suites Fort Myers-Sanibel Gateway, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!