We are experienced travelers. We would NOT recommend this rental - significant changes are needed:
• Replace the management company (Vacasa) with a customer service oriented company.
• Improve manager’s knowledge about the rental property.
• Improve check in procedure.
• Improve cleanliness and bug control.
• Improve hot water.
• Improve checkout options / procedure.
Suggest you look elsewhere. It is not worth the cost, quality problems, and aggravation.
THE BAD & THE UGLY
• Management company (Vacasa) is not familiar with the house and had difficult communications. Vacasa is a large bureaucratic company with many people who manage the account and poor customer service. Their policies are confusing and inflexible (rigid).
• Check in / entry procedure is poor – multiple emails with different info in each, instead of consolidated into one easy to read email. Manager did not know the entry procedure.
• Spiders everywhere – Eight Live spiders – big ones with well-developed webs, so they were there for a while. Spiders and webs throughout house including the master bathtub, kitchen sink, crawling across the living room floor, on the kitchen floor, and in several corners. Nasty.
• Living room - carpet dirty / dingy – needs cleaned.
• Smoke smell unpleasant – when we arrived. Smelled more like cigar or cigarette smoke than fireplace, but less by the next day.
• Internet extremely unreliable. Connection went down many times each day, We missed some key entertainment moments as a result.
• Hot water tank is very limited. We had to wait about 15 to 20 minutes between each person’s shower.
• Check out procedure is not flexible, and costly. They wanted to charge us $30+ for an extra 4 hours, when all we asked for was 1 hour (11am), and we were willing pay $10 for it. They said their policy was not flexible, which is exactly the problem!
• No refunds! Even after all these problems, and they would not provide any kind of credit afterwards. That is not good customer service.
THE GOOD
• Comfortable bed – medium softness with very good pillow top.
• Modern, updated furniture and design.
• A lot of towels.
• Nice golf course view in middle of fairway.
• Location – close to downtown and highways.
Hope that helps! Happy trails!