On the basis of the location, fantastic lanai, and quality of the interior this property starts off with 5 star potential. But the rating started to go down as soon as we entered the property. Both TVs were on and blasting, but we couldn't figure out how to control the TVs or even turn them off. And for the first time in my many rentals in Hawaii, there were absolutely no instructions or guides on the utilities or amenities on the property. So, we just unplugged the TVs since we weren't here to sit and watch TV. When we later did try to turn the TVs back on, none of the remotes out did anything. A note to management resulted in a 'we'll get to you tomorrow ' when someone came and found two other remotes that weren't out when we arrived. It seems a little petty to complain about the TVs, but there were other problems. The air-conditioning controlled cooling erratically, with out regard to the supposed controls on the thermostat (which had no temperature gauge to see what the temperature actually was. There was a trash and recycling room in the hallway, but the recycling overflowed in three days and wasn't emptied until we complained after six days. In the meantime, the trash chute had a sign posted saying 'do not use'.
So, you get the picture. We had a lovely stay at a fantastic view property in a great location. But the amenities and hospitality was among the worst we've experienced, which is quite a shame given the cost and potential if the property.