At check in - no one at desk for 7 minutes. Finally show up. Never asked for ID or proof of credit card. Guessed my name when I said I had a reservation. Anyone could have charged that room to my card!
Get to room - door wide open, ac taken apart. Go to front desk, no one to be found...again. Find maintenance guy, he puts ac back together.
Get back to hotel late that night - keys won’t work. Go to front desk. Guess what? NO ONE THERE! A note in desk instructed us to call number. We call, tell them key won’t work. They direct us to a hidden master key that will open all room doors. NEVER ASKED FOR OUR NAME OR OUR ROOM NUMBER! Could have given any random person a master key to all rooms!!!!!!
Picked this hotel because it had a pool - disappointed in how disgusting this pull was! So murky, you can’t even see the bottom of a 3 foot deep pool. Gross. Didn’t get to swim.
The only time anyone was at the desk to help - had to go get towels. They only gave us 2 towels for a room that sleeps (and was reserved for) 4 people.
Checkout - asked for late checkout, but housekeeping camped out outside our room, sitting right beside our door, talking loudly, starting at 11:30. So much for that.
Went to voice all my concerns at checkout...if course no one was at the desk. So just left our keys in the room (including the master key from the night before!) and went home, completely frustrated with the entire experience.
Don’t recommend this hotel.