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Opiniones de Villa frente al mar en el castillo de arena de Mazatlán

Villa frente al mar en el castillo de arena de Mazatlán
Mazatlan, 25

Opiniones

9.8

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 55 de 59 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 59 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 59 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 59 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 59 opiniones" "

9.2/10

Limpieza

Opiniones

8/10 Bueno

Amado m.

Le gustó: Limpieza
Homeawey
Esta exagerado lo que cobran de comisión por parte de ustedes me quitaron un dia mas de vacaciones y aparte pues no tienen telefono para poder comunicarse con ustedes POR LO QUE A MI RESPECTA NO VUELVO A USAR HOMEAWEY MUY ABUSONES

10/10 Excelente

Jed L.

Le gustó: Limpieza
A truly special place to stay - great memories
Marketed differently, the Sandcastle could be a tourism attraction on it's own right - an architectural passion project of an eccentric millionaire. Let me just say that the photos - which are great - simply don't do the actual property justice. This is a place you need to actually see to believe. For starters, they don't begin to capture the scale of the building and the grounds. It's huge. We were at guest capacity and never felt crowded. Between gazebos, nooks and patios there were plenty of places to get away. The grounds themselves were huge and wonderfully maintained. Secondly, the photos don't give a sense of the functionality. For a unique property like this, form can often come at the expense of usability, but here everything from the kitchen to the stairs and pool deck just made sense. Third, the staff and crew were great. We were welcomed with a bottle of tequila (a great surprise after a long day of travel), and our property manager. At all times there was on-site security at the gatehouse and walking the grounds. Maintenance and hospitality were also present at various times to turn things over and make sure everything was working. Even with them there, we always felt private. Overall, a great experience. Everyone felt very safe and really loved the Sandcastle. Wonderful memories. If there was one nitpick, the cost difference for additional guests is pretty high - the difference between, say 14 guests and 16 or 18 shouldn't add as much as it does.
Se hospedó 5 noches en junio de 2023

2/10 Terrible

Douglas F.

Not safe
IF YOU VALUE YOUR LIFE OR THE LIVES OF YOUR FAMILY AND FRIENDS WHO ARE STAYING WITH YOU DO NOT RENT THIS HOUSE! We were on a family vacation and woke up to a robber in our bedroom at 2:00 am. I chased him out but found out that he had been in all six bedrooms and stole the cash from each bedroom. In addition, he stole an I-pad. The issues are: 1. The house is very remote with only one other residence being occupied within 1 kilometer. 2. The storm last year took out the side wall and the back wall. They were around 10 feet in height and prevented access to the property. 3. The owner replaced them with minimal walls that provide absolutely no security. Anyone can walk onto the property at any time, even stray dogs. There was no thought given to the safety of the guests. 4. Recently there have been robberies at the closed Surfs Up Restaurant and homes further down the beach. Note: The pictures on the VRBO website are old and do not show the actual situation. In addition, the pictures show a covered bar area that we were looking forward to but is no longer there. I recommend that VRBO updates their website to reflect the reality of the area around the pool. Until the owner resolves the security issue, I do not recommend that anyone stays here.
Se hospedó 11 noches en enero de 2023
Respuesta de VrboOwner, el 20 feb. 2023
This is so sad when things like this happen. We are fortunate to live an area with such natural beauty, no one was EVER in danger of losing their life. Sandcastle is located in a wonderful community called El Delfin, remote but there are hundreds of residences within a KM including a major FIVE STAR Resort called Emerald Bay. THE TRUTH IS THAT THE GUEST LEFT ALL THE WINDOWS & DOORS OPEN. It is true we lost our seawall in October. We had one month to repair this property & make it livable, we were super excited to have as much done in such a short period of time. We do have a plan to rebuild the bar area as it is well used & a favorite for our guests. We have purchase new patio furniture, a new BBQ for this area, and updated all photos of the property. We thank you very much for your patronage & regret that this incident happened. However, it was completely avoidable with some simple precautions.

10/10 Excelente

Kathleen B., Oakland, CA

Le gustó: Limpieza
So Much Fun
Day after day, this property grew on us. Apparently, there was a huge storm surge 4 months ago that wiped out some of the rear of the facility. So, no fence along the back, some stairs to beach, but not all the way, and no bar area by pool. Nonetheless, we had a fabulous time. Lots of stairs, but that provides many levels and privacy if you wish. We did rent cars which allowed for adventures. But we ended up spending the last 4 mornings at Las Brujas beach (5 min away by car). With 5 children under 5 and 5 adults, we could not have found a more perfect beach. Small waves for kid on shoreline plus big ones for boogie boarding farther out. Lunch, naps (adults played mini golf on rather beaten up course, but still fun) and pool at the house in the afternoon. Pool was perfect temperature and hot tub attached provided a warm area for those preferring it. All of the kids loved both and we spent a few hours in the water until sunset…spectacular every night! We did play on the tennis court which is in good condition, but would be nice if 4 decent rackets and some balls were provided (or say to bring balls). Only thing that would be better is a way to fit 10 people around one table to eat. This may not matter depending on the configuration of your group. We informed Rafael, house manager, of small things that were bothersome and he was accommodating. All in all, we loved this property and had a wonderful and fun time.
Se hospedó 7 noches en diciembre de 2022

10/10 Excelente

Daniel O.

Le gustó: Limpieza
Really good place
Really good place to stay if you have a big family the staff is great people
Se hospedó 3 noches en diciembre de 2022

10/10 Excelente

Alex M.

Le gustó: Limpieza
TEN STAR STAY 🤩🤩🤩
Y’all we just got back from staying at this BEAUTIFUL home and the pictures don’t do it justice! We absolutely LOVED it there and the staff Cindy and Rafael made our stay even more amazing!! It was a total of 17 of us 5 children and 11 adults from ages 3-70 and there was plenty of room for everyone! We will definitely love to stay there again if we ever go back!
Se hospedó 3 noches en junio de 2021

10/10 Excelente

Tammy H.

Le gustó: Limpieza
Spectacular!
From the moment we booked the Sandcastle (a year prior to our travel!) we were excited to spend the holidays with our kids/grandkids at this beautiful house on the beach. We were not disappointed! There were 13 of us in our party, 8 adults/5 children. With four stories and 6 bedrooms we had plenty of space to spread out. Common areas were spacious enough to be together. We spent most of our time at the pool area and the beach which was literally at our "back door"! Amazing! We spent so much time by the pool we almost forgot to explore the grounds. Everyday there was something new to explore. The onsite housekeeper & houseman made our stay extra enjoyable. They definitely went above and beyond in making our stay comfortable, enjoyable but most of all memorable! Thanks so much to Cindy and Rafael for taking such good care of us during our stay. We already miss sleeping to the sounds of the ocean and morning coffee on the rooftop. We are ALL looking forward to coming back to the Sandcastle!
Se hospedó 8 noches en diciembre de 2020

10/10 Excelente

Travis M., Eau Claire, US

Le gustó: Limpieza
Fun with friends, old and new!
We recently got back after a weeks stay at the Sandcastle. I can't exclaim enough about how much fun and relaxing our stay was. First and foremost, Rafael and Cindy went above and beyond to make sure our stay was as comfortable as possible. Very polite and charming. Rafael was very helpful with advice on all the ins and outs of Mazatlan. For those concerned about staying outside the golden zone, fear not! After taking a day trip to the golden zone and their beaches it was plain to see how good of a choice we made! The property was nothing short of stunning in every aspect. We are definately planning on making this a yearly adventure!
Se hospedó 7 noches en enero de 2020

10/10 Excelente

Cathy A., Seattle, wa

Le gustó: Limpieza
Family Vacation 2019
16 family members stayed at the Sandcastle in November 2019. This villa is amazing and the pictures do not do it justice. The grounds are huge and meticulously cared for. The house is spacious , especially most of the bedrooms. Two of the rooms are perfect for parents with children.. the pool, hot tub and bar area is large with plenty of lounge chairs. The beach is very private, you will have it mostly to yourself . The 6 year olds loved boogie boarding with adult supervision you may get lucky with having the oyster divers right out front, buy some! Rafael and Cindy are gems. Rafael will do anything for you: bartend, cook, shop, arrange taxis etc. Overall it was 5 star and we would definitely come back.
Se hospedó 9 noches en noviembre de 2019

10/10 Excelente

Beatrice K.

Le gustó: Limpieza
beautiful Oasis away from the noise
Beautiful building and grounds. The beach is very swimmable. the area is quiet and you pretty much gt the whole beach to yourself.
Se hospedó 8 noches en octubre de 2019

10/10 Excelente

kristen m.

It's Amazing! You need to stay here!
I can’t say enough about what a wonderful stay we had at this amazing human Sandcastle. The place is extraordinary! 10 of us stayed for 6 nights to celebrate my 40th birthday. Rafael and Cindy were amazing! They helped make our stay very easy, hospitable, and enjoyable. Lionne and Lori were also very helpful in finding and arranging things for us to do. They were prompt with communication, and we felt the costs were fair and clearly communicated. The property is very well managed and cared for. The architect was amazing too and definitely valued interesting and engaging grounds as well as a fascinatingly designed manse. The interior is cooler than the pics give it credit for. It is literally a human created sandcastle for humans. Every child’s dream. You will probably want a car if you plan to go out for food and drink. There is a café next door with live music from 1-4pm Wednesday-Saturday, otherwise you are on your own in a secluded area of the beach, which is filled with beautiful sea glass. It’s nice to be off the beaten path a bit, but Rafael can help arrange transportation and other activities if you need help organizing and planning outings. Overall, I highly recommend this place! We’re planning to be back within the year!
Se hospedó 6 noches en marzo de 2019
Respuesta de VrboOwner, el 19 mar. 2020
Kristen, We thank you so much for your wonderful review and we are also very happy to find out you really enjoyed your stay at Sandcastle. It has been a great pleasure to host you and look forward to serve you again in the near future. Thank you again and see you soon! Warm regards, Mazatlan4rent Team

2/10 Terrible

Tonja W.

Vacation Disaster!
A few things they don't say in the "brochure". The house is located on a very bumpy unpaved road. Taxi drivers don't really like to go there. We were told that the government won't pave it because they don't want people to travel down it because there is a treatment center for drug/alcoholics at the end of it. The pool heater and hot tub have not worked in over two months. The gas grill is now briquets which they did not provide. The main kitchen advertised as "Gourmet" was very small, dishwasher & oven did not work. Knives looked like they had been used to chop firewood and we found the wooden spoons and plastic spatulas covered in mold. The gas was turned off in the second kitchen. You would think with the big gate and tall fences that one might feel safe and secure there but we quickly found out about "Mexican Security". The gate to the beach has a lock on it that is only there for show. Anyone can open it with a quick shove. Apparently, POWER outages are frequent in Mexico. We had at least 4 outages in 6 days. This is not a fun place to be at night with the power out. Do yourself a favor if you want a relaxing, stress-free vacation, stay in a hotel or timeshare. The staff, Rafael and Cindy, did there best to help us but they are employees of the owner, not the management company.
Se hospedó 8 noches en octubre de 2018
Respuesta de VrboOwner, el 19 mar. 2020
Thank you Tonja we appreciate the input, and are really sorry you had a bad experience at the home. My husband and I own a management company here in Mazatlan called "Mazatlan4Rent". We have been in business here for the last 10 years and have served thousands of wonderful, discerning clients like yourself each year. We have built our business by word of mouth over the last 10 years, and we as a team strive to create the best possible vacation experience for our guests when they are here. We understand that from time to time there will be challenges, but it’s how we react to these challenges that define us. I am truly sorry for some of the challenges you had at the home. Our goal is to always improve and do better. During the summer months here the road gets pretty beat up with all the rain that we have. Each year the road gets re-graveled and graded sometime in November. The road unfortunately is out of our control. Part of the beauty of being on an unfinished road is that it limits traffic. This helps the nesting sea turtles & dolphins that visit this rich area of the Sea of Cortez The pool heater was not turned on due to the time of year. This helps us with our energy efficiency so as to keep prices from being unreasonable. It is true we were waiting for a part to be delivered from the United States, this has since arrived and is totally operational. We sure wish we could have accommodated you by turning it on. However, it is not normal practice during this time of year. The gas grill was used by the previous guest as a charcoal grill and rendered the bbq useless. This was an over-site on our behalf, and we so apologize for not catching this prior to your arrival it has since been rebuilt. At times during the rainy season & while the area is expanding we are subject to electrical outages & other (acts of god) out of our control…..remember you arrived just a few days after a hurricane narrowly missed Mazatlan, this didn’t help the situation. However we struggle with these challenges here in Mexico there is so much more we enjoy from the natural beauty & friendliness of our home here in Mexico. Thank you again for your comments, we will continue to strive to improve our services.

10/10 Excelente

Jeff B., Trussville, Alabama

There is a good reason this house has received all 5 star reviews! IT'S AMAZING!!!
My family and I just returned from spending a week in the Sandcastle and it was amazing! We had 12 people in the house and there was plenty of room. There are lots of nooks to sneak off to read a book in silence if you want to. The house itself is so unique that it was fun just exploring the grounds to find out what was around the next corner. I wandered around for a week and I’m sure that there is something cool that I didn’t even find. The view and the swimming pool were absolutely beautiful! We swam in the ocean and the swimming pool every day and never got tired of doing so. When we were booking the house we had many questions and Samantha from Mazatlan4Rent was always there to give us the answers. We had concerns about the safety of being tourists in Mexico and they quickly disappeared as we spent some time there. The people we saw and dealt with were nothing but kind and helpful. Rafael and Cindy were great to have around and a pleasure to get to spend time with. They quietly did their jobs unless you wanted or needed them to help with something else. There were days that I didn’t even see them but I knew they were there because everything was cleaned. They were able to help give us suggestions for things to do and for places to eat. One of the days they cooked an authentic Mexican lunch for us and it was probably the most fun we had there. They made steak quesadillas, gorditas, tacos, guacamole, salsa and margaritas. It was delicious and fun to hang out with them while they cooked! We were a little bit leery about having people at the house on our vacation but it turned out to be great. Rafael took us on a 3 hour tour of the Golden Zone and into the old part of Mazatlan. We had a blast and he had great information to pass along to us. We were also happy that there was a restaurant so close by. Surfs Up Café has great food and it is just a few steps down the beach! We ate there a few times when we didn’t want to get out. Their staff is very friendly and the food was great. The house has a good kitchen and everything you will need to cook your own meals. We went to Walmart and Sam’s Club a couple of times which is about a 15 minute drive from the house. We rented cars and it was fairly easy to get around where we wanted to. There is also an Oxxo (small store) very close if you need something and don’t want to travel all the way to Walmart. So many great memories were made at this house and we were sad to leave. Until next time!
Se hospedó 6 noches en agosto de 2018

10/10 Excelente

Rhonda D.

Amazing Vacation Getaway!
We were lucky enough to stay at the Sandcastle for 2 full weeks in February. We had a total of 10 people (6 Adults - Ages 36-70 and 4 kids ages 4-11). Everyone with us had an amazing time! The grounds are beautiful (The pictures don't do it justice) and the staff was fantastic. Every need we had was met immediately and the property exceeded every expectation we had. The house is a playground for both kids and adults. There is so much detail and thought put into every aspect of it....every day we found something new! There is so much room that if you needed some privacy, you had so many different patios or parts of the garden to choose from. The beach was so quiet that we only saw maybe 2-3 people a day going for a walk. We hardly ever had to leave the house as we had everything we needed right there. The kids had a blast putting on shows for us on the stage in the garden too! All in all, this place is amazing and we would be back in a heart beat! Thank you Sylvia, Pieter, Raphael and Cindy for such a memorable vacation.
Se hospedó 14 noches en febrero de 2018

10/10 Excelente

Barbara B., Newberry, Michigan

Best vacation ever!
We have traveled a lot to various locations, and this was one of the best vacations ever. Sylvia, Raphael, and Cindy did everything to make sure we were happy and comfortable. They were able to make recommendations for us regarding restaurants, best shopping places, etc. that were very helpful. They went out of their way to make sure everything was to our liking. Believe me, you won't be disappointed if you select the Sandcastle. There were ten in our group and we all had our own privacy, and yet the place was large enough to accommodate all of us as a group comfortably. We are already planning to go back. Great vacation!
Se hospedó 7 noches en enero de 2018

10/10 Excelente

Shawn W.

Fantastic private retreat for family or friends!
My husband & I took our adult children to the Sandcastle for our anniversary, and couldn’t have planned a more perfect holiday! There were 10 of us in total. This place is stunning and so much room to gather or head off to a favorite peaceful corner by yourself. We were greeted by Silvia and Rafael with fresh made ceviche, guacamole, salsa, margaritas and beer. The personalized service from Rafael and Cindy were second to none and any tours or transportation were easily arranged. We headed to town a couple of times, though everything we needed was there. The beach is beautiful and quiet, though a TV show was being filmed next door. Surfs Up Cafe is right next door and definitely one of the best restaurants for breakfast or lunch, complete with live music. The worst part was when we had to leave, but we have many great memories for sure! Thank you Silvia, Rafael and Cindy for a fantastic vacation!! During the 5-6 months prior to our trip we had a few questions about the resort, groceries, transportation etc. Pieter was able to get back to us promptly and we even had a few phone conversations along the way to make us feel at ease booking this property with them. Excellent experience overall and would love to go back again. Traci/Shawn and Family, Saskatchewan, Canada.
Se hospedó 7 noches en enero de 2018

10/10 Excelente

Alton P., El Paso

Great Place and Staff
This place is so unique and the staff couldn't have been better. My family and friends had the best time ever. So secluded without the vendors bothering you on the beach. Great and friendly restaurant one house over with fantastic food and service. Rafael and Cindy were fantastic and attended to our every needs. Thank you so much, we will return!
Se hospedó 14 noches en diciembre de 2017

10/10 Excelente

Dennis N.

GREATEST place ever!
Let me start by saying we had REALLY high expectations and those expectations were blown out of the water!! This place is awesome! We were in Mazatlan for a week and only left Sandcastle for one day trip. We had the pleasure of getting to know Sylvia, the owner, who was there during our stay. Wow is she ever great! SOOO helpful and nice. Not intrusive in ANY way. She had Rafael and Cindy (our daily caretakers, for lack of a better word) prepare fresh guacamole and margaritas for our arrival. They were both out of this world! Rafael and Cindy also make a killer pina colada, ceviche and carne asada tacos. Plus we had FRESH coconuts right off the tree! As soon as Sylvia found out we loved coconuts she sent her gardener up the tree to get us some. WOW! Also, Rafael negotiated the price for some oysters that the fishermen were out getting right off the beach. It doesn't get fresher or better than that! And they shucked them for us! The beds were outstandingly comfortable - and trust me, one of our party is very particular about his bed! The kitchen had anything you could possible want - and I cook. We played tennis, basketball and even did a little putting. But, probably the most fun was playing volleyball in the pool. That got pretty competitive! Every night at dusk we'd go to the 4th floor and watch the sunset...ahhhhh. My daughter and I saw the green flash!! These were some of the most amazing sunsets I've ever seen and I live in CA. We thought we'd go do the nightlife thing at some point but we were so happy and exhausted by the end of the day we never made it. Now, mind you it was Me and my hubby - early 50's, our kids and their significant others - early 20's - and they didn't even want to go out. That to me speaks volumes of the serenity of Sandcastle Mazatlan! The grounds are UNBELIEVABLE! Absolutely gorgeous! Impeccably manicured. If you needed to have solitude there were more than enough beautifully secluded areas on the grounds. You can even go for a search for the turtles that are on the property. Seriously, I can't say enough about this place! You really have to see it for yourself. We will definitely be back! Tracy, Dennis, Ali, Richard, Lucas & Zoe P.S. Thanks again for EVERYTHING Sylvia!!
Se hospedó 7 noches en noviembre de 2017

10/10 Excelente

darryl p.

If you want privacy at the beach and pool - this is the place
Our family of 7 joined by three spouses and one grandchild (11 total) enjoyed an incredible week over the fourth of July at the Sandcastle. The single best feature was the privacy the property offered. We literally saw maybe 6 people on the beach over the course of the week. With our own pool and only seconds away from beach access it made it super convenient for everyone to hang out at the pool, pop down to the beach to ride the waves, and back up in time for a fresh batch of Pina Colatas. The 5 bedrooms allowed everyone to have their own room and the common areas were cozy that made for a fun time together. Would we go back, absolutely. Rafael made us feel at home, took care of any need that we had, and could find us anything we wanted. Daily cleaning made keeping the house in order a breeze. We did much of the cooking ourselves with several runs to SAMS, Walmart but also enjoyed bringing chefs in to do a few of the dinners. Rafael again was able to assist us in this. The property is not new but maintained. The size of the property allowed everyone to spread out so never felt like we were on top of each other. Excursions were easily accessible from the property. It was an easy ride from airport - we moved 11 people around without our own transportation and did quite nicely (Rafael makes things happen). It was a great family vacation. We felt safe and had the time of our life.
Se hospedó 7 noches en julio de 2017

10/10 Excelente

JULIA P.

Muy padre la propiedad, está en un lugar privilegiado y tiene todas las comodidades!!
Definitivamente regresaríamos, fueron unas vacaciones padrísimas! Disfrutamos mucho las instalaciones, alberca, asador y tener el mar ahí mismo está increíble. La playa muy padre y bonita para disfrutarla y meterse, muy buena playa

10/10 Excelente

Terry R., Mount Vernon, WA

Beautiful property
We had an amazing stay at this beautiful property. We can't wait to come back again.
Se hospedó 8 noches en junio de 2017