As other reviews have said, the property is amazing. The check in was a little odd, but went fine. The communication started slow, but once I connected with the management "team" (not through VRBO), was also fine. I was a little worried about being an "outsider" at the St. Regis, but the staff couldn't have been more accommodating. I arrived very early on a red eye to Miami and was concerned about the strict check in time. I was able to check baggage with the bell hop, enjoyed a nice lunch at one of the restaurants, and spent the rest of the time at the pool and on the wonderful beach. We didn't rent a car but had plenty to do and had great dinners in the surrounding area. This place isn't cheap, expect $200+ lunches for a family of 5, but luxury isn't cheap. Saw more Rolls Royce's in 4 days than I've seen in a lifetime. Would love to visit again!