Dear Ana Lucia, We appreciate your feedback. We take pride on our Guest Experience at our apartments at Four Seasons. Yes, we do ask for official picture ID, it is a regular petition when you stay at an apartment, hotel, cruise, etc. We do not carry feather linens or pillows. Yes we have a cleaning fee of $187 that when you book, you agree that you will pay it upon arrival, this is why we contacted you prior to your arrival, and Expedia contacted you to explain it better. We are always willing to make your stay a great one, so you can enjoy the comfort of our apartments with the 5 star amenities of the worldwide Four Seasons brand.