Donald,It's always a pleasure to hear when our guests have had a wonderful stay with us, and it sounds like your experience was no exception! I'm thrilled that our night clerk was able to provide you with such prompt and friendly service, even in the early hours of the morning. A seamless check-in process can really set the tone for a great stay, and it's fantastic to know that's exactly what you received.I'm also delighted to hear that your room exceeded your expectations. There's nothing quite like settling into a comfortable bed after a long day. Our housekeeping team takes great pride in their work, and I know they'll be thrilled to hear your kind words.As for our breakfast, we understand that our guests have varied tastes and schedules, so we strive to offer a wide range of options to suit everyone's needs. It's wonderful to know that we hit the mark for you.Finally, I can't thank you enough for your recommendation and your intention to stay with us again. Your loyalty means the world to us, and we're honored to have earned your trust. Your feedback is a tremendous source of motivation for our entire team, and we'll continue to work hard to deliver the exceptional service and memorable stays that our guests deserve.Sincerely,Jerry CullymoreGeneral Manager

Karen,Thank you for the feedback about the pool temperature during your recent visit. Maintaining an enjoyable water temperature is important to us, so I sincerely apologize if the coolness diminished your experience.Please know I have shared your review with maintenance to see if adjusting the thermostat is possible, while keeping the water safe. Ensuring our amenities like the pool fully meet relaxation needs and preferences is a priority. Your comments help us identify areas for improvement.Should you stay with us again, I hope you will find a warmer, more comfortable pool temperature. Thank you again - we aim to continually enhance every guest’s experience.

Migdalia,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be extremely polite, professional, and courteous. Maintaining a clean and well-maintained property is a top priority for us, so we're pleased to know that you found everything in excellent condition.We're glad you enjoyed our breakfast offerings and that our location was convenient for the attractions you wanted to visit. We can't wait to welcome you back for another wonderful stay!If there's anything specific you loved about your experience or any preferences for your next visit, please feel free to let us know.

Curtis,Thank you so much for reviewing the Holiday Inn Express Millersburg and recognizing us as a great place to stay! We truly appreciate you taking a moment to share this fantastic feedback.Our entire staff puts care and dedication into making every guest feel at home through comfortable rooms, thoughtful amenities, and friendly service. We absolutely love hearing that we succeeded in providing you with an altogether great lodging experience.I will be sure to pass along your kind words of praise. Please know it means so much to us all when guests like yourself take time to endorse our hard work. You motivate us to keep the great experiences coming for our future visitors as well!We hope your travels bring you back to our Holiday Inn Express again soon. Thank you again for the positive review!

David,Thank you for rating your recent experience an 8 out of 10. We appreciate your honest feedback, as it allows us to identify areas for improvement while recognizing our strengths.I would welcome the opportunity to better understand the factors contributing to your positive experience, as well as issues preventing a perfect 10. Our goal is for every guest to feel completely satisfied across all aspects of their visit.Guest comments provide insight as we examine ways to address shortcomings and build upon successes. We hope you will give us another chance to achieve a 10 out of 10 stay in the future. Thank you again - we greatly value this chance to improve.

Jesse,Thank you for sharing your feedback with us! Ensuring our guests' comfort is important to us, and we're thrilled that you found the beds to be more comfortable than those at some other hotels. Your kind words about our friendly staff are greatly appreciated, by our entire Team.While you didn't get a chance to check out our breakfast or pool during your stay, we hope you'll have the opportunity to experience them on your next visit.We can't wait to welcome you back, and if there's anything else we can assist you with or any specific preferences for your next stay, please feel free to let us know.

Gregory,Thank you for taking the time to share your experience with us. We're thrilled to hear that our staff was accommodating during your stay and that you enjoyed our breakfast buffet with its variety of options.Providing excellent service and a delicious breakfast are top priorities for us, and we're delighted that we could meet your expectations in both areas.We can't wait to welcome you back for another enjoyable stay. If there's anything specific you loved about your experience or any special requests for your next visit, please feel free to share them with us.

Thank you for sharing your feedback! We're thrilled to hear that you had an excellent experience during your stay with us.Your satisfaction is incredibly important to us, and we're grateful for your kind words.We look forward to welcoming you back for another memorable stay. If there's anything specific that made your experience exceptional or any preferences for your next visit, please feel free to let us know.

Stephanie,Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay with us.We're always here to ensure your visit is nothing short of exceptional, and we can't wait to welcome you back for another wonderful stay. If there's anything specific you loved about your experience or any preferences for your next visit, please don't hesitate to share them with us.

Mr. Corby,Thank you for your kind words about our hotel and our exceptional staff! We're delighted to hear that you had an overall positive experience during your stay.We're sorry to hear about the inconvenience you faced with the traffic noise from the street side. Your feedback is truly valuable, and we appreciate your suggestion for future guests to request a room on the back side for a quieter experience. We'll certainly make a note of that recommendation.We look forward to the opportunity to welcome you back for a more peaceful stay in the future. If there's anything else we can assist you with or any specific preferences you have for your next visit, please don't hesitate to let us know.

Pat,Thank you sincerely for awarding us a perfect 5 out of 5 rating! Your feedback is greatly appreciated.We apologize for the delay in responding to your review. Rest assured, ensuring your satisfaction is our utmost priority, and we're delighted to learn that your stay was enjoyable.We eagerly anticipate your return for another outstanding visit. Should you have any specific preferences or requests for your next stay, please do not hesitate to share them with us.

Debra,On behalf of our entire team, I wanted to thank you for choosing to stay at our hotel during your recent visit. We sincerely hope you found your accommodations and service to meet or exceed your expectations.It is our mission to provide every guest with a welcoming environment, quality amenities and caring hospitality. We truly appreciate your business and the opportunity to contribute to an enjoyable, hassle-free experience.We look forward to potentially welcoming you back in the near future. In the meantime, please don't hesitate to reach out if any additional needs arise or feedback you wish to share that would help us improve even more.All the best to you and your family this holiday season.Jerry C.General Manager

Roger,I sincerely appreciate you taking a moment to candidly share feedback from your recent visit. As a manager, I love when guests highlight specifics - good and bad - as you did with the overall 5-star experience plus the pool temperature miss.Trust me, I want our amenities to exceed expectations just as much as you do! So I'm grateful when someone points out an easy fix like adjusting the heat settings. Your review will make sure we get it right moving forward.It's fantastic you had an otherwise wonderful stay. But your added insight on where we fell short allows us to improve. Thank you for holding us accountable while still recognizing our success in other areas! I hope we can welcome you back soon to enjoy an even more perfect visit.Have a great Holiday Season,Jerry CullymoreGeneral Manager

We're absolutely delighted to receive your outstanding 10 out of 10 rating! Knowing that we have succeeded in providing a stay that met all your expectations is truly heartening for our team. We strive to offer exceptional service and comfort, and your positive feedback is a strong affirmation of our efforts.Should there be any particular highlights or memorable moments from your stay, we would be very interested to hear about them. Your perspective is invaluable in guiding us to maintain and enhance our guest experiences.Once again, thank you for choosing the Millersburg Holiday Inn Express & Suites,as well as for taking the time to share your satisfaction. We are eagerly looking forward to your next visit.

Roxanne,Thank you so much for taking the time to share your delightful experience at our hotel! We are thrilled to hear that you found your stay comfortable and enjoyed your time with us. It's always a pleasure to know that our guests love the place as much as we do.We look forward to welcoming you back soon for another great experience.

Susan,Thank you immensely for your perfect rating of 5 out of 5! We are overjoyed to know that we met all your expectations during your stay. It's our highest priority to ensure our guests have a delightful and comfortable experience, and your feedback is a wonderful affirmation of our efforts.If there's anything specific that stood out to you or any memorable moments from your stay, we would love to hear about them. Your insights are invaluable in helping us maintain and improve our standards.We hope to have the pleasure of welcoming you back soon. Thank you once again for choosing our hotel and for taking the time to share your satisfaction with us.Warm regards,Jerry C.General Manager

Helene,We greatly appreciate your recognition of our hotel's cleanliness. Our team places a strong emphasis on ensuring a pristine and hygienic environment, and it's wonderful to know that this contributed positively to your stay. Your kind words will certainly be shared with our housekeeping staff, who will be thrilled to hear your feedback.Looking forward to your next visit, we are committed to upholding these high standards of cleanliness for a comfortable and delightful experience each time.

Kimberley,Thank you for your positive feedback highlighting the cleanliness, convenience and friendly staff during your recent stay. We sincerely appreciate you taking a moment of your time to share this review.Providing immaculately clean accommodations in a practical location, along with gracious hospitality, are pillars of our guest experience. We work hard to make sure every visitor feels cared for. Your kind words reinforce that our efforts are paying off.It is because of thoughtful guests like yourself that we love what we do. Feedback like this motivates us to uphold high standards each day. On behalf of the entire team, thank you again for your compliments. We look forward to welcoming you back soon to Amish Country!Jerry CGeneral Maanger

Marlene,Thank you for your outstanding review and loyalty to Holiday Inn Express. We are thrilled to hear you had a great overall stay and found our staff and services to be good. It brings us immense satisfaction to provide the quality experience you have come to expect from Holiday Inn Express.As a brand, we take pride in consistently delivering excellent hospitality and accommodations to each guest. Your feedback reinforces we are meeting the high standards Holiday Inn Express is known for in terms of customer care, amenities and facilities. We never take for granted when guests, like yourself, prefer us over other options and choose to stay with us time and again.Thank you for being a valued repeat guest. We sincerely appreciate your ongoing business and trust in our brand. I will be sure to pass your compliments along to our entire staff. We look forward to welcoming you again soon!Jerry C.General Manager

Todd,Thank you for your candid feedback on your recent stay. I appreciate you highlighting positives like our good service, nice rooms and breakfast. However, I sincerely apologize that even after changing rooms, you were still disappointed with the poor quality mattresses.Providing excellent beds is extremely important, as we want each guest to have a great night's sleep. It is clear from your experience that our current mattresses are falling short. I am grateful that you took the time to share specific details about both what you enjoyed and areas for improvement. While I understand the bed situation was frustrating, your openness allows us to address it. We hope you will give us another chance the next time your travels bring you to the Heart of Amish Country, and Millersburg. Thank you again.Jerry C.General Manager

Bonnie,I'm so glad we were able to provide you with a positive hotel experience! As a manager, it means a lot when a guest takes time to share their thoughts like you did on the cleanliness, comfort, convenience and reasonable rates during their stay.The entire team works hard to give our guests a great value - from attentive service to quality amenities to an accessible location at a fair price. Your feedback is proof that our efforts are paying off, and that we're achieving what matters most.I sincerely appreciate you being so thoughtful and candid in your review. It helps instill pride in our team when guests are satisfied across the board. Thank you again - we hope you'll come stay with us next time you're in town!Jerry C. - General Manager

Kimberley,Thank you for your feedback regarding the accessibility of our facilities. I'm pleased to hear that as someone with mobility challenges, you found our hotel to be great in terms of navigating the interior areas comfortably.Ensuring our property is welcoming and convenient for all guests is extremely important to us. We aim to provide well-designed amenities and spaces that allow freedom of movement for everyone.Your perspective reinforces that the time and care we put into ensuring accessibility pays off for guests with disabilities. Please feel free to share any additional thoughts you may have on areas we excel in, or where we have room to improve, when it comes to accommodating accessibility needs.Thank you again for taking the time to share your experience. We want every guest to feel cared for.Jerry C. - General Manager

Tina,We're so glad to hear the bed and breakfast were hits during your recent stay! As a manager, it brings me joy when guests take the time to highlight details like comfortable mattresses and tasty meals. While small touches, they make all the difference in someone feeling at home.Our team works incredibly hard to make sure our guests are well-rested and fueled up each morning. Your feedback means so much, as we strive to provide the very best night's sleep and breakfast experience possible. Thank you for the kind words - it's guests like you that keep us motivated!We hope to see you back again very soon. Please don't hesitate to reach out if you need anything at all on a future stay. It was a pleasure having you!

Stephen,Thank you for your lovely review! We are so pleased to hear you enjoyed both our hotel and the surrounding area during your recent visit. It means so much when we are able to provide not just a comfortable stay but also a chance for our guests to experience the natural beauty of our location.Creating an inviting retreat for travelers while showcasing our community is our aim. Your feedback lets us know we are achieving that goal and exceeding expectations. On behalf of the entire staff, thank you for taking a moment to share your positive experiences both on property and in the area. We hope you will think of us again next time your travels bring you our way!Jerry C.General Manager

Roger,Thank you for your outstanding review! I'm so pleased to hear you found our hotel wonderful, clean, quiet and that our staff was very pleasant during your recent stay. It means so much to receive such glowing feedback.Providing immaculately clean and quiet accommodations, along with friendly service, are our top priorities. Your kind words reinforce that we are achieving our goal of creating a welcoming, comfortable environment for each guest. I will be sure to share your compliments on our facilities and staff with the entire team.It is the highest compliment when a guest takes the time to share a review and indicate they will definitely stay with us again. We never take that loyalty for granted. Thank you again for your candor and trust - we look forward to welcoming you back soon for another wonderful visit! Please don't hesitate to reach out if I can assist you in any way.

Jingdong,Thank you so much for the glowing review! I'm thrilled to hear you had such a positive stay with us. Your feedback praising our helpful staff, clean room, comfy bed and hot shower truly made my day.It's fantastic to know we delivered on the things that matter most - from customer service to cleanliness to amenities. We work hard to ensure each guest feels cared for, so your kind words mean so much.I sincerely appreciate your recommendation as well - word of mouth from guests like you is invaluable. We hope you'll visit again soon for another excellent stay. Please feel free to reach out anytime if we can be of service.

Jennifer,Thank you for your honest 4 out of 10 rating. We appreciate you taking the time to share feedback so we can better understand where your expectations weren't met.While we strive for 10s across the board, your score shows we have room for improvement. If any particular aspects of your stay were disappointing, please let me know so we can address them immediately.We are fully committed to consistently delivering excellent experiences worthy of your highest rating. Thank you again for your candor - it will help us improve. We hope you'll give us another chance in the future.

Daniel,Thank you for your review and for bringing the noise issue in your guest room to our attention. We appreciate you noting the room was clean and spacious, however we sincerely apologize for the constant humming or buzzing you experienced.Providing a quiet, relaxing environment is extremely important to us, so we clearly fell short in meeting expectations in this case. Based on your room number, we will have maintenance fully inspect the plumbing in that area to identify and resolve any vibration or noise issues within the walls. We will also evaluate any potential exterior sounds that could be mitigated.Your feedback is very helpful, as it allows us to address annoyances that hinder our guests' comfort. While we understand this negatively impacted your stay, we hope you will give us another chance to provide you with a more relaxing experience, free of any bothersome background sounds. Thank you again for your candid review - it will help us improve.

Deborrah,We are so thrilled to hear you had a great experience with us after initially being skeptical about our famously comfortable beds! It brings us immense satisfaction to know we exceeded your expectations and proved that Holiday Inn beds truly deliver unbeatable comfort. We will be sure to pass along your glowing endorsement.In addition, thank you for noting the cleanliness of our hotel, abundant breakfast selection, and friendly service. We work hard to make every aspect of the guest stay exceptional, so your feedback is validation that our efforts are paying off.It means so much when we can change a skeptic into a satisfied customer. Your praise will be shared with our entire staff, as it is their commitment to excellence that makes stellar reviews like yours possible. We do hope your travels bring you our way again soon!

Mathieu,Thank you very much for your feedback and for taking the time to provide us with a 4 out of 5 overall rating. We greatly appreciate you sharing your experience with us.A score of 4 is a solid endorsement of the service and hospitality we strive to provide all of our guests.We will certainly reflect on your time with us and examine ways we can make meaningful improvements to earn a perfect score next time. If any particular aspects of your stay fell short of expectations, please let us know so we can address them right away.We are committed to consistently delivering excellent experiences so each guest leaves fully satisfied. We hope you will give us the opportunity to create an even more positive and memorable stay during your next visit.