6/10 Aceptable
Joshua C.
14 sept. 2023
Le gustó: Limpieza
Good house, needs better management
The house is comfortable and spacious. The kitchen is nice and updated, the rooms have plenty of sleeping space, the arcade is sweet, and the Solo Stove on the patio is a really nice touch. However, we had a few issues throughout the weekend, and it became abundantly clear before long that if anything wasn't already right, it wasn't going to be fixed during our stay. The foosball table did not have any actual balls to play with. The air hockey table did not turn on (aside from a brief chirp when we first hit the button). The hot tub was pretty much empty, with only a couple little puddles of water with some sediment in them. This was a big disappointment, since the hot tub was one of the major reasons why we booked this location (we ended up waiting like 7 hours to fill the tub from the hose and heat it to temperature). I sent a number of messages via Vrbo before and during the stay, and every time, my question was answered by a different person from Vacasa with zero knowledge of any of my previous messages. Even for simple questions, pretty much the only thing that any of them ever said was, "Thanks for reaching out! We have contacted our local operations manager and will let you know as soon as we hear back" (we did not ever hear back). It was impossible to get any kind of help that would make me feel like the management company cared about us. As I said at the beginning, this is a nice property with nice amenities, held back only by disconnected/unknowledgeable management.
Joshua C.
Se hospedó 2 noches en agosto de 2023