“Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.”
“The Lairds House is a unique place to stay. It has an historic charm and well furnished hotel rooms. I also ate there and the meal was good, but did suffer from an upset stomach after. In the morning as a result I had a very simple breakfast, avocado on toast which was slightly below par.
My main concern was having booked through Expedia there was a dog fee which wasn’t clear of £15. Having been told I had settled up my bill the night before and tried to leave was made to feel as if I was trying……
“If you value the suspension in your car then avoid the long potholed drive up to this property!
On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!.
No idea when the skirting boards in the room was last cleaned.
The shower in the room was scalding hot one minute and freezing cold……
“Staff were brilliant
I have had breakfast before and fantastic plenty to eat
Bar. And outside area great lots of room
Sad to say it all needs updating up stairs.
All bathrooms need updating and decor and carpets need gone.
Definitely the WiFi needs sorting out so you can get on it when you are in your room
I wanted to chill out and watch Netflix but no internet
Apart from that always a lovely stay and they accept dogs which is fab”
“Great base for the northumberland coast,we visited bamburgh which has lots of history,we can recommend the grace darling museum and the church .Also Alnwick has a fantastic castle,( harry potter was filmed there.) The Amble inn had a great atmosphere we were lucky,band played on the friday we arrived .they played great music.And the meal we booked was lovely.well done to all the staff we were made very welcome and nothing was to much trouble.
Plenty of free parking aswell.”
“The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds”