“Staff were brilliant
I have had breakfast before and fantastic plenty to eat
Bar. And outside area great lots of room
Sad to say it all needs updating up stairs.
All bathrooms need updating and decor and carpets need gone.
Definitely the WiFi needs sorting out so you can get on it when you are in your room
I wanted to chill out and watch Netflix but no internet
Apart from that always a lovely stay and they accept dogs which is fab”
“Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.”
“The Lairds House is a unique place to stay. It has an historic charm and well furnished hotel rooms. I also ate there and the meal was good, but did suffer from an upset stomach after. In the morning as a result I had a very simple breakfast, avocado on toast which was slightly below par.
My main concern was having booked through Expedia there was a dog fee which wasn’t clear of £15. Having been told I had settled up my bill the night before and tried to leave was made to feel as if I was trying……