“Overall, the property was clean and tidy, the staff were really friendly and helpful and the food was decent. However, one of the rooms had no working shower and despite reporting it first thing in the morning, it still wasn’t repaired when my dad returned. They did offer to move him to another room, but it was late and he just wanted to get to bed. Also, the beds were really uncomfortable and the pillows were so thin, I had to use all 4 of them. Rooms would benefit from blackout……
“Staff were friendly and helpful. Lift was out of order for all of our stay which was not good as I have arthritis in both knees, left hip and right shoulder. There were a lot of stairs - this spoilt the holiday slightly for me”
“The staff was a great help in holding my luggage before check-in and providing directions on how best to navigate my early morning flight. The bed was extremely comfortable and I had a great night's sleep.”
“The hotel was clean and the room was large with storage and tea/coffee. We didn’t use the facilities or have breakfast but everything was very good. We would stay again”
“Let me,start by saying all the staff were absilutely brilliant and friendly. Hitel gowever seems to be in a state or ill repair. Paint falling off walls and ceilings. Curtainscthat didn't close fully. Heating was never on and very cold in am. Carpets filthy. Door to my room was in very bad state. Just think whoever owns this needs to get his finger out and invest in the property and staff. Not good.”
“Staff totally dedicated to ensuring the best guest experience. Annemarie was a credit to the place. It was lovely to chat with the owner over breakfast. Both the hospitality tray and breakfast put many other establishments' offerings to shame. The view from room 8 was lovely. We will definitely return. Thank you”