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Opiniones de Holiday Inn Orlando East - UCF Area, an IHG Hotel

3 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 607 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 238 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yasmany Tomas

Se hospedó 1 noche en abril de 2024
Respuesta de Alex GM, el 4 may. 2024
Dear Yasmany, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Raul

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Alex AGM, el 20 ene. 2024
Dear Raul, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA and for the fantastic 10 out of 10 score.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.Sincerely, The Management

10/10 Excelente

EFRAIN GARCIA

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy buena y fácil de llegar .
Se hospedó 3 noches en diciembre de 2023
Respuesta de Alex, Assistant General Manager, el 6 dic. 2023
Estimado Efrain, Agradecemos el tiempo que has tomado para contarnos de tu reciente estadía en nuestra propiedad y por la magnífica calificación de 5 sobre 5.Comentarios como el tuyo nos ayuda a seguir brindando un buen servicio y tambén para mejorar en las áreas que hayamos fallado.Esperamos volver a servirte en un futuro cercano.Sinceramente, La Gerencia

10/10 Excelente

Jaime

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alex , el 5 sept. 2023
Dear Jaime, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA and for the amazing 5 out of 5 score.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,The Management

8/10 Bueno

juan

Viaje familiar
Le gustó: Limpieza
Se hospedó 1 noche en junio de 2023
Respuesta de Alex, Front Desk Office Manager, el 26 jun. 2023
Dear Juan,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Regards, The Management

10/10 Excelente

Jorge

Le gustó: Limpieza, servicios, condiciones de la propiedad
No.
Se hospedó 5 noches en mayo de 2023
Respuesta de GM-John M., el 18 may. 2023
Dear Jorge, Thank you for your 5 out of 5 rating. We have shared your feedback with the entire Holiday Inn Orlando East UCF Team.

6/10 Aceptable

Henry

Viaje familiar
This an old building that needs updating. The exterior looks good but the interior seems not clean. The $13 I paid for the breakfast was too much for the menu offered. My diet is low on carbs and fat and my best option was the eggs. I could have had a better breakfast somewhere else. Greatly disappointed.
Se hospedó 4 noches en abril de 2023
Respuesta de John-General Manager , el 6 may. 2023
Dear Henry,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ORLANDO EAST - UCF AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We have already spoken with our restaurant Team to help improve menu options for all of our guest needs. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excelente

Lina

Respuesta de GM-John M., el 18 may. 2023
Dear Lina, Thank you for your 5 out of 5 rating. We have shared your rating with the entire Holiday Inn Orlando East UCF Team.

10/10 Excelente

Maria

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
En buenas condiciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Matthew, el 9 dic. 2022
Thank you for your kind words and your high scores, we hope to see you again the next time your travels bring you to the Orlando area

8/10 Bueno

Johana

Se hospedó 4 noches en noviembre de 2022
Respuesta de AGM, el 2 dic. 2022
Dear Johana,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excelente

Alejandro

Se hospedó 6 noches en noviembre de 2022
Respuesta de Matthew, el 14 nov. 2022
Thanks for sharing your experience

10/10 Excelente

Edwin

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2022
Respuesta de AGM, el 25 oct. 2022
Dear Edwin,Thank you for the wonderful ScoreThank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excelente

Norman

Se hospedó 1 noche en octubre de 2022
Respuesta de GM-John M., el 18 may. 2023
Dear Norman,Thank you for your 5 out of 5 rating. We have shared your rating with the entire Holiday Inn Orlando East UCF Team.

10/10 Excelente

Zulma

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fue mi primera ves y me encanto y a mi pareja lo sorprendi. El desayuno muy delicioso y el trato de los empleados muy excelente. Que pena que fue una sola noche.
Se hospedó 1 noche en junio de 2022
Respuesta de AGM, el 21 jun. 2022
Dear Zulma, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. We are glad that you enjoyed our hospitality and the restaurant. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn,

10/10 Excelente

Angelica, MIAMI

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s very comfortable
Se hospedó 1 noche en abril de 2022
Respuesta de Alex, el 14 abr. 2022
Dear Angelica, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, The Management

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza y servicio y personal
Excelente.
Se hospedó 2 noches en marzo de 2022
Respuesta de Alex, el 30 mar. 2022
Dear Brenda, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, The Management

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 2 noches en marzo de 2022
Respuesta de Alex, el 30 mar. 2022
Dear Luis, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, The Management,

2/10 Terrible

Juan

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Edwin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2021
Respuesta de Alex, el 12 dic. 2021
Dear Edwin, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Sincerely, The Management

8/10 Bueno

Aneudy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super!!
Se hospedó 3 noches en octubre de 2021
Respuesta de Alex, el 20 oct. 2021
Dear Aneudy, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously making changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. The Management

6/10 Aceptable

Wilber

Le gustó: Servicio y personal y comodidad de las habitaciones
Aceptable , pero costo elevado para lo que se obti
Buena ubicación , amabilidad , quizá falta un poco de mantenimiento a las instalaciones comunes como elevadores y restaurante. Costo muy elevado para lo que se obtiene.
Se hospedó 2 noches en julio de 2021
Respuesta de GM, el 13 jul. 2021
Dear Wilber, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ORLANDO EAST - UCF AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar donde está ubicado lo tiene de todo
Se hospedó 3 noches en mayo de 2021
Respuesta de AGM, el 23 may. 2021
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay.
Siempre que me hospedo ahi es super. Me encanta.
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 24 mar. 2021
Dear Ronald, Thank you for taking the time to write this great review. I’m pleased to learn that your stay was enjoyable thanks to our exceptional staff and comfortable accommodations. We appreciate your compliments and humbly request a return visit. Sincerely, Andrew Hill General Manager

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena la atención del personal en general la estancia fue muy agradable todo muy limpio muy bonito me encanto
Se hospedó 1 noche en marzo de 2021
Respuesta de GM, el 24 mar. 2021
Dear Anonymous, Thank you for taking the time to share your experience with us. I am pleased you enjoyed your stay with us and our location worked for your stay. We look forward to serving you again in the future. Sincerely, Andrew Hill General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buenas condiciones, camas cómodas exente personal y ubicación
Se hospedó 1 noche en marzo de 2021
Respuesta de AGM, el 15 mar. 2021
Dear Anonymous, We thank you for the positive review and we hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de agm, el 4 feb. 2020
Thank you for the great score!

6/10 Aceptable

Maria

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
No Hot water to take A shower!!!
Se hospedó 1 noche en octubre de 2019
Respuesta de Amber G. , el 23 oct. 2019
We are sorry to hear there was an issue with hot water during your stay. Thank you for bringing this to our attention and allowing us to correct the issue

10/10 Excelente

CESAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2019
Respuesta de Amber G. , el 15 ago. 2019
Thank you for the great rating we hope to welcome you back soon!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2019
Respuesta de Amber G. , el 13 may. 2019
Thank you for the great rating, we hope to see you back soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo fue excelente. Lo recomendaria s mis amistades y familia.
Se hospedó 1 noche en abril de 2019
Respuesta de Amber G. , el 3 may. 2019
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La ubicación si vas a la parte este de Orlando ya que está muy cerca de la universidad central de florida
Se hospedó 4 noches en abril de 2019
Respuesta de Amber G. , el 10 abr. 2019
Thank you for your feedback, we hope to welcome you back soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2019
Respuesta de Amber G. , el 26 feb. 2019
We appreciate you taking the time to rate your stay. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantástico regresaría otra vez
Se hospedó 2 noches en diciembre de 2018
Respuesta de Amber G. , el 28 dic. 2018
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos.

10/10 Excelente

Wilda

Check-in and check-out were smooth. Nice, clean, comfortable rooms. Includes refrigerator, microwave and free parking. We were visiting Valencia College, I found this hotel centrally located for any other location you have to visit in Orlando.
Se hospedó 4 noches en agosto de 2018
Respuesta de Amber G. , el 31 ago. 2018
We hope you enjoyed your visit to Valencia and hope to see you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018
Respuesta de Amber G. , el 19 jun. 2018
Thank you for taking the time to rate your stay. We hope to see you again soon. Best Regards, Amber G. General Manaer

10/10 Excelente

Thelma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was very good, ambience lovely, friendly staff, and easy parking.
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex GM, el 20 may. 2024
Dear Thelma,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA and for the amazing 5 out of 5 score,Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely, The Management

10/10 Excelente

Liora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I always stay at this property when I’m in Orlando. This is the best Hotel to stay at around this area. The rooms are super comfortable and the breakfast is excellent!! Will always recommend this Hotel!
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex GM, el 20 may. 2024
Dear Liora,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA and for the amazing 5 out of 5 rating.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely, The Management

10/10 Excelente

Jeannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
love the convenience of the location, staff is always pleasant
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex GM, el 13 may. 2024
Dear Jeannie, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Giselle

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en mayo de 2024
Respuesta de Alex GM, el 15 may. 2024
Dear Giselle, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

jesenia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excellent
Se hospedó 2 noches en mayo de 2024
Respuesta de Alex GM, el 13 may. 2024
Dear Jesenia, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Hanforft, Riverview

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice and clean location
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex GM, el 11 may. 2024
Dear Hanforft, We would like to express our gratitude for taking the time to review our property and for the fantastic 5 out of 5 rating. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

8/10 Bueno

Alexandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Definitely a great hotel to stay at if your child attends UCF. Rooms are clean and very spacious. They all have refrigerators.
Se hospedó 2 noches en mayo de 2024
Respuesta de Alex GM, el 8 may. 2024
Dear Alexandra,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely, The Management

8/10 Bueno

Pedro, WESTON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was as expected, good location and near to UCF
Se hospedó 3 noches en mayo de 2024
Respuesta de Alex GM, el 8 may. 2024
Dear Pedro,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely, The Management

10/10 Excelente

CHRISTOPHER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk staff was absolutely amazing. Possibly the friendliest we’ve encountered traveling.
Se hospedó 2 noches en mayo de 2024
Respuesta de Alex GM, el 8 may. 2024
Dear Christipher,Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO EAST - UCF AREA and for the fantastic score.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely, The Management

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Alex GM, el 4 may. 2024
Dear Paul, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

8/10 Bueno

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing to add
Se hospedó 1 noche en marzo de 2024
Respuesta de Alex GM, el 4 may. 2024
Dear Angela, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Jeannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
easy parking, restaurant on property, close to UCF, shops, restaurants
Se hospedó 1 noche en marzo de 2024
Respuesta de Alex GM, el 29 abr. 2024
Dear Jeannie, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Jeannie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to UCF, shops, restaurants, main roads
Se hospedó 1 noche en abril de 2024
Respuesta de Alex GM, el 29 abr. 2024
Dear Jeannie, We would like to express our gratitude for taking the time to review our property and for the amazing 5 out of 5 score. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

10/10 Excelente

Riad, orlando

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice
Se hospedó 1 noche en abril de 2024
Respuesta de Alex GM, el 27 abr. 2024
Dear Riad, We would like to express our gratitude for taking the time to review our property. We are delighted to hear that you enjoyed your stay with us, and we are committed to providing exceptional customer service to ensure that your home away from home is both enjoyable and comfortable. Thank you for choosing our hotel for your stay and we look forward to serving you again in the future. If you need any assistance or have any questions, please do not hesitate to contact us. Best regards, Hotel Management

6/10 Aceptable

Shiwana

No le gustó: Limpieza, servicio y personal, servicios
The extension policy for trips is ridiculous. And if you’re not a member you have to eat in the restaurant.
Se hospedó 1 noche en abril de 2024
Respuesta de Alex GM, el 27 abr. 2024
Dear Shiwana, We are sorry to know that your recent experience with us was not the best; however we need to clarify that everyone can eat at the restaurant, regardless if they are a member or not, nevertheless when we serve the buffet, like every restaurant, the items from the buffet cannot be taken to go, unless you request a la cart, otherwise you have to eat at the facility, we are sorry if this cause you an inconvenience.Thanks again for your visit and comments, and we hope you can give us a new opportunity to serve you in the future.Regards,