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Opiniones de Home2 Suites by Hilton Orlando Downtown

2.5 out of 5
Home2 Suites by Hilton Orlando Downtown
401 North Magnolia Avenue, Orlando, FL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 233 de 369 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 80 de 369 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 369 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 369 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 369 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marie

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Los empleados excelente los valet parking extraordinario lo único que cambiar es el horario desayuno de lo demás excelente hotel
Se hospedó 8 noches en abril de 2023
Respuesta de Monique Dual Front Office Manager, el 24 abr. 2023
Thank you for your feedback!

8/10 Bueno

JOSEP TRAVE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
El hotel en general muy bien, la habitación muy grande, y con todo lo necesario, pero no entiendo que no limpien en 4 días de estancia, ni un solo día te hacen la cama ni cambian las toallas. Hemos pagado por los servicios de un hotel no de un apartamento. El desayuno muy decepcionante, poca variedad y cada día igual, suerte de los gofres.
Se hospedó 4 noches en agosto de 2022
Respuesta de Owner, el 23 ago. 2022
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Orlando.

6/10 Aceptable

José

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Todo empieza muy bien en el check in. El personal es muy amable. A medida que pasan los días, el servicio de limpieza al cuarto es limitado, existe mínima variedad diaria en desayuno y el estacionamiento es muy caro y tardío. Durante el check out, el ambiente ajetreado de huéspedes en el front desk, permite una atención aligerada, fértil para que se cometan errores importantes de facturación, poco agradables al momento de recibir los documentos oficiales.
Se hospedó 7 noches en febrero de 2022
Respuesta de Owner, el 21 feb. 2022
Thank you for sharing feedback on your guestroom during your recent stay, José. We will review your feedback with our team to ensure we fix problems like this going forward. We hope to have the opportunity to welcome you back once again.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
El hotel agradable, pero no avisaron que cobraban el estacionamiento y ademas de cobrarlo, el servicio de valet parking fue pesimo teniendo que esperar mucho y hasta golpearon automoviles, no es nada comodo el sistema que tienen
Se hospedó 2 noches en enero de 2022

8/10 Bueno

Victor

Se hospedó 7 noches en diciembre de 2021

8/10 Bueno

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
La segunda cama era un sofá y bastante incómodo! El valet parking obligatorio y costoso
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy costoso el parqueadero, malo el desayuno.
Se hospedó 8 noches en julio de 2021

8/10 Bueno

Waleska

Se hospedó 7 noches en julio de 2021

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
❤️
Se hospedó 1 noche en julio de 2021
Respuesta de Mauri Berry, Guest Services, el 19 jul. 2021
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 10 noches en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente ubicación, precio y comodidades. Muy recomendado el lugar. La atención del personal un poco parca y apática, pero creo que se les puede retroalimentar y corregir.
Se hospedó 7 noches en junio de 2021
Respuesta de Mauri Berry, Guest Relations, el 7 jul. 2021
Thank you for your positive review. We hope that you will stay with us again soon.

10/10 Excelente

E

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nueva facilidad. Excelente!
Todo agradable. Dado que la propiedad abrio recientemente.
Se hospedó 1 noche en junio de 2021
Respuesta de Mauri Berry, Guest Services, el 19 jul. 2021
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Mauri Berry, Guest Services, el 8 jul. 2021
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excelente

Julie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nous avons aimé notre séjour. Personnel à l’écoute, chambre très propre ainsi que les aires communes et la piscine !
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Abdul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay here again
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Tim

Viaje de negocios
Le gustó: Servicios
Stayed 10 nights. Every staff member was super friendly. Small bar but great bartenders. Very clean, good location. Valet parking only, ~$32/day.
Se hospedó 2 noches en mayo de 2024
Respuesta de -Ty, el 12 may. 2024
Thank you for sharing your experience with us we really appreciate it.

10/10 Excelente

Julissa

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and Staff was very pleasant
Se hospedó 1 noche en abril de 2024
Respuesta de Xavier G , el 1 may. 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

10/10 Excelente

Terri

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of ths staff extremely helpful. Sufficient amenities. Pool amazing. Would stay here again.
Se hospedó 3 noches en abril de 2024
Respuesta de Xavier G , el 20 abr. 2024
Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What could we have done better to make your stay a 10/10?

8/10 Bueno

Patrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breackfast is the same every day, some variation would be nice.
Se hospedó 11 noches en abril de 2024
Respuesta de Xavier G , el 20 abr. 2024
Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What could we have done better to make your stay a 10/10?

10/10 Excelente

C, Celebration

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast guy works so hard. It helps guests a lot. Thanks breakfast Guy!!!
Se hospedó 8 noches en marzo de 2024
Respuesta de Owner, el 15 abr. 2024
C, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excelente

Chad, Lawrenceburg

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice clean place
Se hospedó 1 noche en abril de 2024
Respuesta de Owner, el 8 abr. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Daniel

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No self parking and had no problem to pay this but forcing to use valet Had only valet service for their limited parking and got a ticket for parking when I left it out for a second
Se hospedó 1 noche en abril de 2024
Respuesta de Owner, el 8 abr. 2024
Daniel, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Bueno

Victoriano Jr.

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
The hotel is new and modern. It would be nice to have locks in the bathrooms. Also, the rooms on lower floors facing the street are very loud.
Se hospedó 7 noches en marzo de 2024
Respuesta de Owner, el 5 abr. 2024
Victoriano, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excelente

Fidel G

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Extremely clean,the staff is so nice and profesional,breakfast is good too,I recommend it.
Se hospedó 2 noches en marzo de 2024
Respuesta de Owner, el 1 abr. 2024
Fidel, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excelente

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about the property and the staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Owner, el 25 mar. 2024
Mary, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was nice, the location was good but it sucks when there is a concert because the roads are all mainly blocked to get to certain places.
Se hospedó 1 noche en marzo de 2024
Respuesta de Xavier G , el 24 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excelente

Terrance

Se hospedó 2 noches en marzo de 2024
Respuesta de Owner, el 18 mar. 2024
Terrance, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excelente

steven

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel rooms are large and comfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Owner, el 12 mar. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a great stay. The gym and pool were top notch and so was the room. Breakfast is ok but better at other Hilton HS properties. Parking on the road in front of the hotel is free on Saturdays after 6pm and all day Sundays so we did not have to pay the 30$ a night for valet. We would come back again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Owner, el 12 mar. 2024
Matthew, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Bueno

Esperanza

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Xavier G , el 9 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excelente

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a very nice property, down town and close to many restaurants !
Se hospedó 1 noche en marzo de 2024
Respuesta de Owner, el 6 mar. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excelente

Alexis M

Se hospedó 3 noches en febrero de 2024
Respuesta de Andy, el 25 feb. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en febrero de 2024
Respuesta de Xavier G , el 15 may. 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

10/10 Excelente

McDonald

Se hospedó 2 noches en febrero de 2024
Respuesta de Owner, el 16 feb. 2024
McDonald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the location and the ease at which yiu coukd be at the stadium.
Respuesta de Owner, el 15 feb. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Daniel

Se hospedó 2 noches en febrero de 2024
Respuesta de Owner, el 14 feb. 2024
Daniel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excelente

Anyelina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Excellent location, customer service
Se hospedó 1 noche en enero de 2024
Respuesta de Owner, el 12 feb. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Owner, el 7 feb. 2024
Catherine, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Bueno

Samuel

Se hospedó 2 noches en enero de 2024
Respuesta de Xavier G , el 21 mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excelente

Jonas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice! We liked, great service.
Se hospedó 2 noches en enero de 2024
Respuesta de Owner, el 29 ene. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Xavier G , el 30 ene. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Bueno

Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had expected free parking. Only to find I had to pay for valet parking! An unexpected extra!
Se hospedó 1 noche en enero de 2024
Respuesta de Owner, el 26 ene. 2024
Ann, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excelente

pamela

Se hospedó 4 noches en enero de 2024
Respuesta de Owner, el 24 ene. 2024
Pamela, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excelente

Yousuf

Se hospedó 3 noches en enero de 2024
Respuesta de Owner, el 23 ene. 2024
Yousuf, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Heather

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Not good for families
Upon arrival we found that the only option for parking was paying $33/night to the valet. No one helped us unload our bags and we were only able to locate a tiny luggage cart because none of the other carts had been retrieved or returned to the lobby. Upon my request staff initiated buzzers on all the league carts to alert guests to Requena then, but none came. We brought a large amount of luggage and items with us because we have two chronically ill family members. Front desk staff gave no info about the included breakfast only said it was breakfast sandwiches so we didn’t bother because my family has many dietary restrictions. Hotel and rooms were very clean, great job housekeeping staff! Needed to reach the front desk several times over the course of our stay and were met with a busy signal when using the room phone and no one answered when I called from my cell phone. The beds were so hard my back and hips hurt and I couldn’t sleep. The “heated “ pool/spa was a joke- barely bigger than the pool at my house and only 3 feet deep. 72 degrees is not a comfortable temperature to swim. Valet didn’t pull our car back around upon departure, just gave us the keys and gestured to the car. The minimum allowable tip through their app was $5 and then I was also charged a processing fee.
Se hospedó 1 noche en enero de 2024
Respuesta de Owner, el 22 ene. 2024
Thank you for taking the time to share your feedback about your recent stay, Heather. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excelente

Jackson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Owner, el 23 ene. 2024
Jackson, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the rooftop pool and it was close to the church I was visiting on Sunday
Se hospedó 4 noches en enero de 2024
Respuesta de Owner, el 17 ene. 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Bueno

Dilynn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Noises from street, hidden fees when checking in
Se hospedó 1 noche en enero de 2024
Respuesta de Owner, el 12 ene. 2024
Dilynn, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Bueno

Izuchukwu

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a good experience staying here. I felt they had everything we needed to make our trip great. The provisions in the kitchenette was very much appreciated. The breakfast was really good and the complimentary water and snacks bag was a nice touch. One area that was a little disconcerting was that the walls felt very thin because we could hear loud cars overnight and were woken up multiple times by other guests opening and closing their doors. Ofcourse this is something that may not be easily changed but is worth knowing if you’re a light sleeper.
Se hospedó 2 noches en enero de 2024
Respuesta de Owner, el 10 ene. 2024
Izuchukwu, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!