6/10 一般
Patricia Loren
团体旅客
2025 年 7 月 28 日
满意：服务设施，清洁度
不满意：住宿条件和设施
It was a bit far from the airport. We booked for a 1 king AND 1 Double bed room but was only given a one-king bedroom and when we asked about it, the reception said that it was my fault for not picking the right bed selection when it clearly showed in my reservation that it was supposed to be 2 beds (the gaslighting ugh!). Another thing about a staff issue was that one server in the buffet was probably trying to be friendly with us and greeted us in Chinese but we are not one so it was kind of awkward correcting him. I honestly don't think he should be assuming people's nationality if he's not sure or had heard us talk at all so were a bit offended.
Anyway, the phone was also not working in the room given to us so we couldn't call the Spa massage to reserve a slot and had to go in-person to reserve. Overall food selections though, from buffets to specialty restaurants, it was all okay, except the 2 days we ate for lunch buffets, we were stared at and watched by a FEW iguanas in the area and the servers were not doing anything about it. It was very uncomfortable and scary tbh. The beaches and the pools were wonderful~ no complains at all! The WIFI was NONEXISTENT. We were relying on our mobile data the whole time so that's something to take note of if you're booking this resort. It's definitely a good budget-friendly all-inclusive for first-timers but I would probably try a different resort next time I'm back at Puerto Vallarta.
Patricia Loren
2025 年 7 月入住 3 晚
