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Opiniones de Global Luxury Suites at Reston Town Center

3.5 out of 5
Global Luxury Suites at Reston Town Center
11850 Freedom Drive, Reston, VA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 58 de 105 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 105 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 105 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 105 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 105 opiniones" "

8.8/10

Limpieza

7.4/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jason, Ocean Isle beach

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Owner is very difficult and unresponsive when reaching out. Basic items not not provided and when contacted, owner got defensive and stated a home inspector would be sent. Never received items, inspector or response after multiple requests for update. Also charged $30.00 a night for parking garage when it’s free on the weekend.
Se hospedó 3 noches en mayo de 2024
Respuesta de The GLS Customer Care Team, el 20 may. 2024
We apologize for the inconvenience, Jason. This falls short of our standards. We'll address these concerns immediately and ensure better communication and service moving forward. Thank you for bringing this to our attention.

10/10 Excelente

Georges

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de The GLS Customer Care Team, el 20 may. 2024
Thank you so much, Georges! We're delighted to hear you had a wonderful experience. We appreciate your positive feedback and hope to see you again soon!

4/10 Malo

Joshua, Boise

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
Unit itself has very cheap towels, all furniture was scuffed, floors were damaged/scuffed, walls stained or scuffed but dishes, utensils, and bedding was quite clean and nice-
Se hospedó 2 noches en abril de 2024
Respuesta de The GLS Customer Care Team, el 25 abr. 2024
Dear Joshua, thank you for your feedback. We apologize for the issues you encountered with the condition of the unit. Your comments regarding the towels, furniture, floors, and walls are concerning, and we'll address these matters with our housekeeping and maintenance teams to ensure improvements are made. We're glad to hear that the dishes, utensils, and bedding met your expectations. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Bueno

Andrew

Le gustó: Limpieza, servicios, condiciones de la propiedad
It's a decent place to stay. The building is modern, clean, and suite is well equipped. A few minor grips. 6 soft low quality pillows does not substitute for 1 good firm pillow! The neighborhood is safe, but as is the case in many US suburbs/exurbs it's not really walkable. There are areas where the sidewalks just end, and they are not well lit at night, say if you are walking to supermarket. The building gym, looks great but the equipment eg. the elliptical trainers are poor quality glitchy.
Se hospedó 3 noches en marzo de 2024
Respuesta de The GLS Customer Care Team, el 18 mar. 2024
Thank you for your detailed feedback Andrew! We're glad to hear that you found our building modern, clean, and well-equipped. Your comments regarding the pillows and neighborhood walkability are duly noted, and we apologize for how they may have affected your stay. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excelente

Rob

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
A must stay when in DC
Ms. Bushra and her team are incredible. I always enjoy my stay at this property. Convenient, Clean and affordable. This property is my home away from home.
Se hospedó 3 noches en diciembre de 2023
Respuesta de The GLS Customer Care Team, el 11 ene. 2024
Thank you Rob for such a wonderful review and for choosing Global Luxury Suites! It has been a pleasure hosting you and learning that you appreciated the cleanliness, our staff, and affordability of the suites. We looking forward to welcoming you again soon!

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great apartment and location. Would recommend.
Beautiful view from our corner apartment looking out to Reston Town Center which was decorated for the holidays. Lots of natural light. The apartment was clean and spacious enough for our large family. Pull out sofa was not particularly comfortable but the beds were. Hot water not adequate for more than 2 people each morning. Building and location are excellent. Easy walking distance to nice restaurants.
Se hospedó 6 noches en noviembre de 2023
Respuesta de The GLS Customer Care Team, el 11 ene. 2024
Thank you Kelly for sharing you feedback with us! We are happy hear that you had a great experience and you were satisfied with how the suite can accommodate your family, the cleanliness and the location. We are also grateful for shedding a light on your concerns, we have forwarded this issue to our head of department and will address it accordingly.

8/10 Bueno

Lanny

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en noviembre de 2023
Respuesta de The GLS Customer Care Team, el 11 ene. 2024
Dear Lanny,Thank you for taking the time to share your rating on you stay with Global Luxury Suites. We appreciate your feedback and would love to know more about your experience to better serve you in the future. If you have any specific suggestions, please feel free to share them with us. We hope to have the pleasure of hosting you again for an even more enjoyable stay!

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
Worst experience

8/10 Bueno

Constantine

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Patty

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean, nice view, close to restaurants and shopping.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Maritere

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Beautiful and convenient!
Had a wonderful stay! Beautiful, secure, clean and convenient. Right across Town Center with numerous restaurants, shops, movies. Concierge service was wonderful. Private parking for additional fee. Only con, hubby thought bed was too soft, but I didn’t mind.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Elizabeth

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location; amenities are excellent; the apartments are clean, well equipped and comfortable!
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Bethany

Viaje familiar
Le gustó: Limpieza
Beautiful apartment/horrible service.
The building is beautiful. The apartment was really clean and nicely decorated. We booked a 1 bedroom apartment with pullout couch for 3 people. There was no extra blanket for the couch. There were only 2 towel packs. Since it’s an apartment building the onsite person for the hotel rentals was no where to be found. Mailbox was full and there was no answer on their phone. Calling the main number was no help either. He told us to ask one of the other residents on the floor to let us into the elevator since you need a keyfob to access it, and leave the 2 sets of keyfob in the unlocked apartment. Paid for parking but it was free on weekends and never got a parking pass.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Charles

Viaje de negocios
Se hospedó 5 noches en septiembre de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very clean and safe property. Surrounding area very safe and well maintained
Se hospedó 3 noches en septiembre de 2023

4/10 Malo

Andrew

Le gustó: Limpieza
Definitely some issues but good location
Great if you want more space, but that's about all it offers. I couldn't find pots and pans to actually use the kitchen. The phone in my room didn't work, and the shower water pressure was as weak as a drinking fountain at a public park. The most concerning thing was the lack of security latch or way to ensure your personal safety whenever you're in your unit. An employee straight up walked into my unit while I was in the bathroom without knocking first. They apologized, but it made me question my own security and the security of my belongings when I wasn't in the unit. Location is great and the amenities (gym and pool) are nice, but I'd recommend staying at an actual hotel if you're only staying for a few nights.
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Michael

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Yessenia

Viaje de negocios, Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Improvements can be made in the realm of communication, the tidiness of the residence could be enhanced, and there was a minor issue with the coat closet doorknob being loose. However, I thoroughly appreciated the location and would wholeheartedly recommend Global Luxury accommodations to others.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

David, strasburg

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
great location
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Truc Chi

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our stay at Reston Town Center is Tuesday Aug 22 - Tuesday Aug 29 and not Monday Aug 21-Monday Aug 28. All is good, except the name of the building, Signatures was not mentioned.
Se hospedó 7 noches en agosto de 2023

2/10 Terrible

Walter

Le gustó: Limpieza y condiciones de la propiedad
Our room was double booked and was given up to someone else, even though it was fully paid for in advance. A smaller room was provided but no refund of the extra we paid was offered. The check-in took 3 hours to complete. Very disappointing.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Margaret

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
I can't say enough positive things about this rental, especially when compared to a hotel in the area. I booked two apartments through Bushra as I was traveling with another female co-worker for business. The entire complex was incredibly safe, and the security inside the apartment building and inside the rooms was phenomenal. The meeting spaces at the bottom were great for working during the day, the apartment was incredibly clean and organized, and having a washer/dryer (with detergent provided!) made this stay a 10/10. We will continue to stay here on future business trips and I have encouraged other co-workers to use this location for their visiting families or other business travel needs. This property is a steal for the value! It is a quiet community with a peaceful garden in the back. Bushra was helpful as well and provided lots of information. One note: a (male) co-worker mentioned that the metro is "basically in Reston Town Center." I didn't look on a map before we rode it back from a Nat's game at 10pm, and it ended up being about .7 miles from the apartment, mostly outside of the shopping center. The walk back was VERY well lit, all of the grounds were beautifully manicured, and there was minimal traffic. We did see a security guard on a bike patrolling as well. I would not hesitate to walk alone in the evening inside the shopping center right outside of the apartment, but solo female travelers may want a friend for the trip to/from the metro in the dark.

10/10 Excelente

Linda

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Global Luxury Suites at Reston Town Center
It was great to stay close to the office with all the comforts of an apartment.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Charles

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property is wonderful, all aspects of this building and the grounds are top level. Parking on property, dining options are plenty, shopping is here but I am not a fan of the brands the stores nearby carry, limited clothing options, but everything else was great.
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

shriyans

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property was very clean, safe and spacious./ The customer rep: Bushra Chowdhary was a great help and provided us guidance in a thorough way. Very impressed. We enjoyed our stay at this property.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Stephanie

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Better than a hotel room
We were surprised to find this condo building on hotels.com, but honestly it was better than a hotel. It was just as "fancy" as a really nice hotel, but the room was bigger than typical with a full kitchen. We also had a lovely view of the pool. And the staff was so helpful in retrieving and returning to us a sweatshirt we realized we left only a day later. Will stay again!
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Majid

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great catch; a very clean and luxurious building with many amenities. Ms. Bashira was very helpful during our check-in process and throughout our stay.
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Jerome

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Bushra did an amazing job making our stay comfortable during our 6 day trip for my Graduation. It was very spacious, quiet and convenient to restaurants. The hotel is not far from D.C. and just 10 minutes from Dulles International Airport. Lastly we felt very safe and would definitely recommend staying at this hotel if you are traveling to D.C. looking to have a great time.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

India

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Exceeds all expectations!!!!!
My stay has been outstanding. The entire team has been extremely helpful and I absolutely love it here!
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Patrick

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great value! Loved the unit, amenities, and location. Staff was wonderful. We will definitely stay at the Global Luxury Suites again.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Rebecca

Le gustó: Condiciones de la propiedad
Nice furnished apartment living. Parking is a bit of pain to book as it’s separate, but nice garage.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Jetavia

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Hillary

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Perfect Stay and Bushra was Awesome!
We were in Reston for work and had a great stay. The building is gorgeous, new and perfect for professionals (great business center, co-working spaces, etc.). Apartment was way bigger than we needed which I loved ... so spacious and open! Kitchen was great with everything you could possibly want. Bushra, the onsite Global Luxury rep was so helpful, kind and attentive. Would for sure stay here again if in town and will definitely specifically look for other Global Luxury properties in the future! Thank you!
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Ahmad

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Bushra was extremely helpful and personable, and went above and beyond to make sure our stay was comfortable. She was attentive to the needs of our family throughout the stay and was even available in off our hours when we had trouble figuring out our check-in and parking pass.
Se hospedó 7 noches en mayo de 2023

10/10 Excelente

Abe

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
I was a great stay for my business guests. The building is fancy. Very nice view from the rooftop. I would absolutely recommend this place.

10/10 Excelente

tatiana

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent stay, awesome area, great hospitality
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Jaime

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
I was very confused because the building is actually called Signature, no mention of this was made in my reservation documents. Absolutely beautiful property and well located. However the front desk personnel were very rude and not helpful. I understand this is not a hotel, but a residential building. They should be trained to have more information on the Global Luxury Suites and how it works.

10/10 Excelente

Juan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great apartment located in a superb area with tons of shopping/dinning options. Communication with Property Manager (Bushra) was excellent. The building has the best roof top for sunset drinks, a state of the art gym and a lot of space for working or relaxing. Going back in August.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Yudit

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great location
We like this property a lot, the location is great and has all the amenities.
Se hospedó 4 noches en marzo de 2023

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2023

4/10 Malo

Joseph, selden

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
The area was beautiful and a great place. We are very disappointed in the apartment we rented. When we arrived at the apartment the door was wide open and the apartment room were dirty, the bathrooms were not cleaned. we had to go to the store and buy cleaning products to clean the place up as well as do laundry so we had clean sheets and comforters to sleep with. the response from the management company was very poor and I still have not received a phone call back.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Alex, Caracas

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
It’s been a great experience overall, super clean property, great location and a very warm and great welcome from Bushra. Everything was well explained and the check in was smooth. I would definitely stay again.
Se hospedó 4 noches en marzo de 2023

10/10 Excelente

Edward

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Great stay at signature global luxury apartments
Great experience. So nice not to be in a sterile hotel for a change and to have some space these apartments afford.
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Stephen

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very elegant, great amenities, conveniently located.
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Yudit

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Excellent location, comfortable apartment!
The apartment was great size and in a beautiful location. Very convenient. Bursha, the front desk person was very helpful during check in and check out. The only thing I would say to improve is maybe maintenance should go in after every stay and make sure all the towel holders are stable, showers drain properly and everything is in good working conditions. But I do have to say that the management group did address all these issues quickly! I would definitely stay here again when we go back to Reston.
View from top of building! Loved to sit up there with hot chocolate! 😍
Se hospedó 16 noches en enero de 2023

10/10 Excelente

Matthew, Herndon

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very nice apartments with a corner view. The apartment was very clean. Bushra was very helpful in communicating with us constantly. The apartment included beautiful amenities. The only downside was the parking which was located on the other side of the building we had to take two elevators to get from the apartment to the parking, but other than that it was great. I very much recommend this place.

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Comodidad de las habitaciones
Look elsewhere
I advise anyone considering this property to look elsewhere. I read some reviews about smell and I should have heeded their warnings. There was definitely a smell at arrival, what it was exactly I'm not sure. The only solution offered to me was spraying febreze. DO NOT even considering asking for a new room because they will charge for that. That is what was so disheartening, that I could see they have rooms available for my stay, and was willing to go with a SMALLER room. Yet they said regardless they'll charge for a change, even though they're at fault for giving me a room with issues. This is one hour after I checked in and hadn't even unpacked or used the room.
Se hospedó 4 noches en enero de 2023