2/10 Terrible
Holly M.
22 oct. 2025
No le gustó: Limpieza
WORST VRBO experience. We had find a hotel for 6 people at 11 pm at night, just hours after checking in bcuz this was so dirty. This basement apartment smelled so terribly of cat urine that the second we walked in the door we all covered our noses, and my eyes literally burned. The sheets were filthy—we found body fluids on two sets of sheets and animal hair and food crumbs in the other beds! There was animal hair all over the sofa, in and on the beds, all over bathroom floor and counters, and fresh animal urine stains on the carpets. The owner clearly had not hired a cleaning crew yet charged the last occupants a cleaning fee. When I texted him he came down and agreed it smelled, that the sheets were not changed and that there was fresh animal urine. He blamed the cleaning crew. We asked him to change the sheets but he didn’t have extras. He said we should wait in the kitchen in our pjs so he could clean and go to the store for sheets. When I said I wanted a refund he eagerly agreed but would not pay for our hotel. Not following the standard rules of VRBO is not ethical. And renting out a place that stranger has not slept in is a bare minimum standard.
Holly M.
Se hospedó 3 noches en octubre de 2025