4/10 Malo
Lauren D.
9 jun. 2024
No le gustó: Limpieza
Where do I begin, my worst stay yet..
Since I only have limited space to share, you can see my concerns outlined below:
Broken stove that needed to be replaced during our stay
AC was pumping out hot air (80 degrees for the first 5 hours of our stay - service man came at 11pm that night
The remote to the ceilings fans in the rooms did not have batteries, therefore, not usable
Pool heater broken
Pool filter broken (serviceman came and unable to fix)
Pool light broken (serviceman said they entire pool would need to be emptied out to fix the electrical problem)
Outdoor patio filthy with pollen
Outdoor cushions left in the basement in bags (never set up)
No outdoor umbrella's by the pool as advertised in listing
Outdoor fireplace "not operational" which was not advertised in listing
Un-manicured grass (family members and dog had multiple ticks the entire stay)
No hot water on the first floor
Sulfur smell in the basement
Bed frame broken in one of the upstairs rooms and blood on the sheets
Broken screen door leading to the pool
Mold on window in master bathroom
Dead rat found in backyard
No salt/sugar (basic essentials in the kitchen)
The biggest concern is that there is literally no one to get in touch with. We contacted VRBO and Stay Marquis and were informed that we would not be able to get the contact information for the property manager, completely unacceptable. If you have a true emergency, you are on your own. Do yourself a favor and never rent a property from Stay Marquis.
Lauren D.
Se hospedó 3 noches en mayo de 2024