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Opiniones de Sofitel Sydney Darling Harbour

5 out of 5
Sofitel Sydney Darling Harbour
12 Darling Drive, Sydney, NSW

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 664 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 186 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 66 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1003 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicación
Se hospedó 3 noches en febrero de 2020

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel y localización
Vista piscina
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed stay
Se hospedó 2 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Peter, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Johanis Thomas Wharton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had an excellent stay at Sofitel Sydney Darling Harbour Hotel! Room was great with an amazing view. Staff were friendly and very attentive. Would definitely come back 10/10
Se hospedó 3 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Johanis Thomas, Thank you so much for your review. I am so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Lisa

Le gustó: Limpieza
Se hospedó 4 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Lisa, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely clean and new hotel in a great quiet location at Darling harbour. Everything you need is available, and the buffet breakfast is fabulous, with lovely hot barista made coffee. Would stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Elizabeth, Thank you for taking the time to review the hotel. I am thrilled you enjoyed your stay with us. We hope to see you again soon. Kind regards, Greg Brady - General Manager

8/10 Bueno

Haneul

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had rhinitis, so my nose was stuffy and I sneezed a lot, but the amenities and room conditions provided were so good
Se hospedó 2 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Haneul, Thank you for your review. I appreciate your feedback regarding the amenities and I hope you feel better soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Sarah, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Dawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
High end hotel
Se hospedó 4 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Dawn, Thank you for your review. I am so pleased you enjoyed your time at the hotel. Kind regards, Greg Brady - General Manager

10/10 Excelente

Yoonhye

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Nice view Good facilities Friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Greg Brady - General Manager, el 22 abr. 2024
Bonjour Yoonhye, Thank you so much for your review. I am thrilled you enjoyed your stay. Kind regards, Greg Brady - General Manager

4/10 Malo

Syasya

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Construction happening right under the hotel made our experience really bad. We chose this hotel for 2 nights and paid for the room with the harbour view to celebrate our birthdays and anniversary. Every morning there was construction starting from 7.30 am. Would not recommend anyone to choose this place if you’re a light sleeper. Spend your money somewhere else
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Peter

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice rooms and convenient location. Excellent breakfast. As at early April there are works taking place by the pool. Would recommend generally with one caveat- its worth noting that (unlike many other hotel chain loyalty schemes) Accor will not give loyalty points for stays booked via Expedia.
Se hospedó 2 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Sarah, Thank you for taking the time to review the hotel and thank you for your loyalty. You are correct about points allocation. We do have some exciting things happening by the pool currently. Hopefully they will be completed by your next stay. Kind regards, Greg Brady - General Manager

10/10 Excelente

Vance

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Vance, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Suzanne, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

VINCY

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I expected it’s a 5 star hotel but I found a few small insects in the toilet & the washbasin was clogged….. other than it’s a great hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour VINCY, Thank you for taking the time to review the hotel. I appreciate your feedback and am disappointed as this is certainly not our usual level of service. I have flagged your concerns with the relevant departments. Thank you once again and we hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Darryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best view of Darling Harbour
Se hospedó 7 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Darryl, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

ANWAR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good it’s in the middle of downtown
Se hospedó 2 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Anwar, Thank you for your review. We look forward to welcoming you to the hotel again in the future. Kind regards, Greg Brady - General Manager

4/10 Malo

LI, Singapore

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room does not provide bottled water, and it is disappointing to use environmentally friendly reasons.Why was it provided on the day of the check in? Outdoor construction greatly affects rest.
Se hospedó 6 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour LI, Thank you for your feedback. Sustainability is extremely important to the hotel which is why we have completed the Green Globe accreditation. Bottled water is available in the mini bar of each room. Should this not have been available in your mini bar, then we have not replenished the mini bar appropriately. I appreciate your feedback and have taken it to the team for further action. I hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Aceptable

Gina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We stayed at this hotel because of the large mall and numerous restaurants and cafes; it turned out the mall had been demolished and restaurants closed; ongoing construction every day and each taxi ride to anywhere was very expensive. Nice hotel but extremely inconvenient
Se hospedó 6 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Gina, Thank you for your feedback. Whilst Harbourside is no longer in front of the hotel, we are very lucky to be within walking distance of restaurants, bars and cafes along the wharf as well as in Darling Quarter. We are also within walking distance to a variety of shops in the CBD. I am disappointed our team did not communicate this effectively during your recent visit. I sincerely hope we have the opportunity to welcome you back to the hotel again in the near future to turn your experience around. Kind regards, Greg Brady - General Manager

6/10 Aceptable

MARILOU

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Marilou, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

2/10 Terrible

Diana

Se hospedó 3 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Diana, Thank you for your feedback. I am disappointed we did not meet, or exceed, your expectations on this occasion. I hope we have the opportunity to welcome you back again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Greqt
Se hospedó 3 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Alan, Thank you so much for your review. Kind regards,Greg Brady - General Manager

10/10 Excelente

Santiago

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent property. Close to everything
Se hospedó 4 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Santiago, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Luke

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 2 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Luke, Thank you for your review. Kind regards,Greg Brady - General Manager

4/10 Malo

Jessica

Se hospedó 2 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Jessica, Thank you for your review. I am disappointed we did exceed your expectations on this occasion. I sincerely hope we have the chance to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Maria, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome pool area and close to everything
Se hospedó 2 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Patrick, Thank you for taking the time to review the hotel. We hope to see you again in the near future. Kind regards,Greg Brady - General Manager

10/10 Excelente

Andrea

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property of you have anything on at the ICC or have a vehicle. Ease of valley parking removes the stress of the Sydney traffic!!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Andrea, Thank you for your feedback. I am so pleased you enjoyed your stay. Kind regards,Greg Brady - General Manager

8/10 Bueno

Alex

Se hospedó 3 noches en febrero de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Alex, Thank you for your review. Kind regards, Greg Brady - General Manager

2/10 Terrible

Emma

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Location was great, clean and tidy. Items from our room were taken. multiple calls and emails made to push an investigation.
Se hospedó 3 noches en febrero de 2024
Respuesta de Greg Brady - General Manager, el 2 abr. 2024
Bonjour Emma, Thank you for taking the time to review the hotel. I understand you have been in contact with our team who have investigated the matter. Should you still require assistance, please feel free to contact my office. Kind regards, Greg Brady - General Manager

10/10 Excelente

Tony

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quality place in every respect.
Se hospedó 3 noches en febrero de 2024
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Tony, Thank you for your review. I am pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Bueno

Gaudioso Jr, Claremont Meadows

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
Se hospedó 1 noche en febrero de 2024
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Gaudioso, Thank you for your review. We hope to see you again sooon. Kind regards,Greg Brady - General Manager

10/10 Excelente

JIAN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location
Se hospedó 4 noches en febrero de 2024
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Jian, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful property. Modern, clean and amazing service. Location is spot on especially if attending a function at the ICC. Well done team Sofitel
Se hospedó 2 noches en febrero de 2024
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Andrea, Thank you for taking the time to review the hotel. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

8/10 Bueno

Eileen

Le gustó: Limpieza y servicio y personal
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Eileen, Thank you for your review. I am thrilled you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Sang Hoon

Se hospedó 4 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 3 abr. 2024
Bonjour Sang Hoon, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady - General Manager

10/10 Excelente

Xinbo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Light rail service is literally across the hotel, with one direction to Chinatown and another direction to fish market. On the other side of the hotel is the water front of Darling Harbour. Highly recommend
Se hospedó 5 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Xinbo, Thank you so much for your review. We hope to see you again soon. Kind regards, Greg Brady

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A Darling in Darling Harbour
This is a very nice lux hotel in a great location. We had no issues in our 3 night stay. The beds were super comfortable and we thoroughly enjoyed the breakfast buffet each morning. Highly recommend!
Se hospedó 3 noches en enero de 2024
Respuesta de Greg Brady - General Manager, el 11 abr. 2024
Bonjour Shannon, Thank you so much for your review. I am so pleased you enjoyed your stay. Kind regards, Greg Brady - General Manager

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and safe
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We chose Sydney as our honeymoon destination, which in itself turned out to be a great choice. Also the Sofitel hotel and its services were generally very good. Since it was our honeymoon, we wanted a bit of luxury, so instead of a standard room, we chose a significantly more expensive luxury corner room, which was advertised with a great view of Darling Harbour. When we got to the hotel and the room, it was revealed that directly in front of the hotel and the view was a huge and loud construction site, which practically covered the entire view from the corner room. The workers started working loudly every day in the morning around 7 o'clock, which inevitably affected both our sleep and our experience. In this regard, we were very disappointed, considering that the room in question was advertised as a deluxe room with a great view, which the construction site opening out the window certainly was not. The room was not as agreed and was definitely not worth the price. This should have been mentioned on the Hotels-com website or this should have been brought out in some other way, and the room in question should not have been advertised with a view or at least at such a high price. We would not have chosen that room if we had known this. The construction site and the resulting inconvenience were also not mentioned when we checked into the hotel, and the matter was not apologized for, let alone compensated in any way, or remedial measures were taken during our stay or check-out.
Se hospedó 12 noches en enero de 2024

10/10 Excelente

Anita

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing service and stay at The Sofitel! I highly recommended this hotel for a special weekend stay or magical holiday.
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location and immaculate.Needs staff training
Great location and immaculate hotel. Didn’t like the knock on the door in the morning for “checking mini bar” from the staff although I had turned on “Do Not Disturb” button.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sharon

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
We’ve stayed there but unfortunately the room we got was not that good it had bed bugs
Se hospedó 2 noches en enero de 2024

10/10 Excelente

CLAUDIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this hotel! Amazing staff, breakfast and room.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Mattias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Family stay
It was a family getaway, the room was very comfortable with amazing views of the harbour. The hotel is well placed, very close to all the restaurants & entertainments. The service was impressive. All the staffs were very friendly, accommodating, efficient & professional. Overall experience was amazingly awesome. We would come back again.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rochelle Marie Katherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always feels special staying at the Sofitel Darling Harbour. The staff are wonderful, always helpful and visible, anticipating your needs. The pool is great, the Champagne bar served us excellent cocktails, and the club sandwich from room service is delicious!
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Eugenio

Viaje familiar con niños
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Cons: # It is expensive: 500 AUD a night for 2 double beds. # Our room faces West, the sun is at its peak in the afternoon. The room is hot. The air conditioning is not enough to cool the room in the afternoon. Can only go down to 18 Deg C # Parking and bottled water is not included. Additional 86 AUD per night parking. Pro: # The hotel is new and clean. # Concierge service is excellent. The rest is average.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Andrei

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024