Servicio de la propiedad

Opiniones de Courtyard by Marriott West Palm Beach

3 out of 5
Courtyard by Marriott West Palm Beach
600 Northpoint Pkwy, West Palm Beach, FL

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 546 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 247 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 74 de 1001 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Belkis

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
El mejor hotel que e visitado en esta temporada en limpieza y atención 😍
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Belkis, Thank you for the excellent review of Courtyard West Palm Beach. We are delighted to hear that you had an exceptional stay with us and that you appreciated our efforts to maintain high cleanliness standards and provide attentive service. Your kind words mean a lot to us, and we look forward to welcoming you back to our hotel in the future.Sincerely,Alison Brumer,General Manager

8/10 Bueno

Alejandra

Le gustó: Servicio y personal y condiciones de la propiedad
Precios muy altos del menú, no es 24 horas , y la limpieza de las habitaciones puede ser mejor
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Alejandra, Thank you for being our guest at Courtyard West Palm Beach and for the kind rating. We genuinely regret the concern you outlined regarding our menu. We strive for the highest quality in every one of our menu items and this often comes at a premium price. We also consistently review our pricing to stay competitive with local area restaurants. Moreover, we apologize for any housekeeping issues with your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate the review and hope you will stay with us again soon when you are in town.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Rebeca, San José

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
N
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 20 nov. 2023
Dear Rebecca, We are thrilled you had an excellent stay at Courtyard West Palm Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Hector

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
limpia
Se hospedó 7 noches en agosto de 2023
Respuesta de General Manager, el 25 ago. 2023
Dear Hector, Thank you for choosing to stay with us at Courtyard West Palm Beach. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be completely spotless. Sincerely,Alison BrumerGeneral Manager

4/10 Malo

Rubén

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 13 jun. 2023
Dear Ruben, Thank you for choosing our hotel for your visit. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Daynet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👌👌👌👌👌
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 29 may. 2023
Dear Daynet, We are thrilled you had an excellent stay at Courtyard West Palm Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely,Alison Brumer,General Manager

10/10 Excelente

Samuel

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2023
Respuesta de General Manager, el 6 nov. 2023
Dear Samuel, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard West Palm Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Alison BrumerGeneral Manager

4/10 Malo

Jaqueline

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
No me gusto el hotel viejo sucio y mal servicio
Se hospedó 2 noches en enero de 2023
Respuesta de General Manager, el 7 feb. 2023
Dear Jaqueline, Thank you for staying with us and for taking the time to leave your comments. We apologize for the cleanliness issues you endured in your room and for the concerns you had with our hospitality. We have shared your remarks appropriately and will use them as an opportunity to improve our services. We hope you will revisit us the next time you are in the area so we can show you our commitment to an exceptional experience. Sincerely,Alison BrumerGeneral Manager

8/10 Bueno

Osman W

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 31 ago. 2022
Dear Osman, Thank you for your nice rating and for letting us know that your stay at Courtyard West Palm Beach was great. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Oscar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 17 ago. 2022
Dear Oscar, thank you for staying with us at Courtyard West Palm Beach and also for the excellent rating. It is always a pleasure to know that we exceeded our guests' expectations, and we are glad you enjoyed your time with us. We look forward to having you as our guest again. Sincerely, Alison Brumer, General Manager

10/10 Excelente

Francisco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 3 noches en agosto de 2022
Respuesta de General Manager, el 8 ago. 2022
Dear Francisco, thank you for reviewing your stay at Courtyard West Palm Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Alison Brumer, General Manager

4/10 Malo

Midiala, Miami

Viaje familiar
No le gustó: Servicio y personal y servicios
habitacion caliente cuando llegue, mucho ruido
Se hospedó 1 noche en agosto de 2022
Respuesta de General Manager, el 8 ago. 2022
Dear Midiala, thank you for posting a review of your stay with us. We are sorry for the issues you had in your room at check-in. Moreover, we apologize for the noise you experienced during your visit. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Alison Brumer, General Manager

8/10 Bueno

Arlenis

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Me encantó la temperatura de la piscina. La habitación se veía limpia. Lo único que no me agrado fue el secador de pelo que se ve muy viejo y tenía mucho polvo en donde aspira aire fresco.
Se hospedó 1 noche en julio de 2022
Respuesta de General Manager, el 17 jul. 2022
Dear Arlenis, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We regret the inconvenience you were caused, and we hope you will return for the perfect stay you deserve. Sincerely, Alison Brumer, General Manager

10/10 Excelente

Rebeca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy cómoda la habitación, súper limpio, recomendaría tener opción más amplia de alimentos en oferta, sandwich , leche
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 12 jun. 2022
Dear Rebeca, thank you for choosing to stay at Courtyard West Palm Beach and for sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our refreshing accommodations. We have also noted your suggestions, and we will share them appropriately. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Alison Brumer, General Manager

2/10 Terrible

Luis

Se hospedó 1 noche en diciembre de 2021
Respuesta de General Manager, el 9 dic. 2023
Dear Luis, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!!
Sólo puedo decir cosas buenas de este hotel! Limpio, bien mantenido, buena localización, empleados amables. Lo recomiendo ampliamente.
Se hospedó 14 noches en noviembre de 2021
Respuesta de General Manager, el 24 nov. 2021
Dear Hector, it was a pleasure to read your fantastic review of the Courtyard West Palm Beach. We could not be happier that you were impressed with our service, accommodations, and convenient location. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit South Florida. Sincerely, Alison Brumer, General Manager

2/10 Terrible

Yorbania

Se hospedó 1 noche en noviembre de 2021
Respuesta de General Manager, el 9 dic. 2023
Dear Yorbania, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bien
Se hospedó 1 noche en octubre de 2021
Respuesta de General Manager, el 19 oct. 2021
Dear Jean, thank you for choosing Courtyard West Palm Beach and for your generous rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Alison Brumer, General Manager

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es lindo y económico
Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 7 jul. 2021
Hello Valued Guest, Thank you for the five-star review for Courtyard West Palm Beach. We are thrilled that we could exceed your expectations. Conveniently located, it is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. We appreciate all the praise, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Alison Brumer General Manager

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
La reserva era para 5 personas, faltaba una cama, Luego colocaron sólo tres toallas y un mini shampoo. Aunque todo lo resolvieron hubo que solicitar todo por separado.
Se hospedó 1 noche en junio de 2021
Respuesta de Hotel Management, el 29 jun. 2021
Hello Valued Guest, Thank you for staying with us and for taking the time to leave your comments. We apologize for the inconveniences that you experienced, however, we are pleased to read that we were able to turn your disappointment into a pleasant stay. Thank you once more for being our guest and also for your patience. We hope to see you again soon. Sincerely, Alison Brumer General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Se hospedó 1 noche en mayo de 2021
Respuesta de Manager, el 16 jun. 2021
Hello Valued Guest, Thank you for your recent stay at the Courtyard West Palm Beach and for posting such a generous rating of our hotel. It is a pleasure to know that we exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Alison Brumer General Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó todo
Se hospedó 2 noches en abril de 2021
Respuesta de Manager, el 6 abr. 2021
Hello Valued Guest, We are delighted you had an excellent stay at Courtyard by Marriott West Palm Beach. Thank you for the fantastic review! We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Alison Brumer General Manager

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No limpian tampoco cambian las toallas por dos días solicitamos esto y nunca lo hicieron además fueron groceros al pedir tips sin hacer su trabajo
Se hospedó 3 noches en abril de 2021
Respuesta de Manager, el 5 abr. 2021
Hello Valued Guest, We sincerely apologize for the issues you experienced during your stay. Our goal is to give every guest fresh and relaxing accommodations, and we are very disappointed that we did not provide this during your visit. We value your feedback and will work diligently to ensure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Alison Brumer General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Área tranquila, buen servicio e instalaciones. Hay opciones para comer algo; aunque sería conveniente contar con el desayuno incluido.
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 27 feb. 2020
Dear Guest, thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed the perfect location, excellent accommodations, and outstanding hospitality. We hope to see you again soon, and we wish you all the best with your travels. Sincerely, Alison Brumer, General Manager

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Se hospedó 2 noches en noviembre de 2019
Respuesta de GM, el 8 dic. 2019
Dear Rafael, Thank you for being our guest and for your wonderful rating! We are pleased to know we met your expectations. We appreciate your valuable feedback and hope you choose to stay with us whenever your travels bring you back to this amazing city. Sincerely, Alison Brumer General Manager

10/10 Excelente

talia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
todo excelente
Se hospedó 1 noche en noviembre de 2019
Respuesta de Manager, el 18 nov. 2019
Dear Talia, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your stay with us. We hope to see you again soon, and we wish you all the best with your travels. Sincerely, Alison Brumer General Manager

10/10 Excelente

Julia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio y cama
Excelente servicio y una cama super comoda. Lamentablemente no pudimos aprovechar la piscina debido a una lluvia torrencial. No hay desayuno incluido y nos pareciò caro lo del restaurante del hotel. Felizmente hay locales cercanos que sirven desayuno amplio por un buen precio. Muy cerca al I-95.
Se hospedó 1 noche en agosto de 2019
Respuesta de GM, el 20 ago. 2019
Dear Julia, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we met our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, excellent service and comfortable accommodations. However, we do apologize for the slight disappointment you experienced with our breakfast options and the rain! We hope to see you again soon, and we wish you all the best with your travels. Sincerely, Alison Brumer General Manager

8/10 Bueno

Mauricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena experiencia
1)La habitación para 5 personas muy chica e incomoda, con un solo baño 2)La atención de las personas muy buena 3) No estaba incluido el desayuno y tuvimos que pagarlo todos los días, en promedio USD 10 por persona, un desayuno simple y liviano.
Se hospedó 2 noches en febrero de 2019
Respuesta de GM, el 4 mar. 2019
Dear Mauricio, Thank you for taking the time to complete a review. It is nice to read how pleased you were with the hotel and our service, but we are sorry you were less than thrilled with the size of your room. We have different room types and sizes available, and we are always glad to recommend a room that will best meet your needs. Thank you for being our guest. We hope to see you again soon. Sincerely, Alison Brumer General Manager

10/10 Excelente

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 13 may. 2024
Dear Rodney, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard West Palm Beach.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Magdala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There’s nothing more to say, it was the best experience I’ve ever encountered.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 7 may. 2024
Dear Magdala, On behalf of all of us at Courtyard West Palm Beach, thank you for the great review. We are pleased to know how much you enjoyed everything we offer and have exceeded your expectations. Thank you for choosing us for your visit to South Florida, and we look forward to accommodating you again soon.Sincerely,Alison BrumerGeneral Manager

8/10 Bueno

Vasilios

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 4 may. 2024
Dear Vasilos, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard West Palm Beach; we hope to see you again soon. Sincerely,Alison Brumer,General Manager

8/10 Bueno

Vasilios

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 4 may. 2024
Dear Vasilios, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard West Palm Beach; we hope to see you again soon. Sincerely,Alison Brumer,General Manager

2/10 Terrible

Matthew, Tampa

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 18 abr. 2024
Dear Matthew, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Magan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet, easy check in and checkout.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 14 abr. 2024
Dear Magan, Thank you for being our guest at Courtyard West Palm Beach. We truly appreciate your feedback regarding our check-in and check-out service. It is wonderful to know that our team's efforts left a positive impression on your experience. We look forward to having you as our guest again.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Elroy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Elroy, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard West Palm Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Alison Brumer,General Manager

8/10 Bueno

Doug

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 6 abr. 2024
Dear Doug, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard West Palm Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Alison Brumer,General Manager

10/10 Excelente

shanta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was pleasant and very helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 4 abr. 2024
Dear Shanta, Thank you for choosing Courtyard West Palm Beach and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Marie-Line

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Ms. Line, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Courtyard West Palm Beach any time your travels bring you back this way.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Christ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Over all Good costumer service
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Christ, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard West Palm Beach your home away from home when your travels bring you back to the area.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Iain, Daytona Beach

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 29 mar. 2024
Dear Lain, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard West Palm Beach; we hope to see you again soon. Sincerely,Alison Brumer,General Manager

8/10 Bueno

vanessa

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 14 abr. 2024
Dear Vanessa, Thank you for your kind rating! We are glad you had such a positive experience during your time at Courtyard West Palm Beach, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Alison BrumerGeneral Manager

10/10 Excelente

Alexandrre, St-Albert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, very clean, will come back for sure !
Se hospedó 7 noches en diciembre de 2023
Respuesta de General Manager, el 19 mar. 2024
Dear Alexandrre, We are thrilled to hear that you had such a positive experience at Courtyard West Palm Beach during your stay! Thank you for your kind words about our staff and the cleanliness of our hotel. We are delighted to know that you plan to return in the future. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Tomika

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was wonderful the staff at the front desk was was nice and helpful and the room was clean and , the bed was super soft. I also liked how the hotel was 4 mins away from rapid water park.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 20 mar. 2024
Dear Tomika, Thank you for sharing such wonderful feedback on your recent stay with Courtyard West Palm Beach. We are pleased to hear that you loved our well-maintained accommodations and found our front desk associates welcoming and helpful. Additionally, we are thrilled that our convenient location added to the enjoyment of your stay, with its proximity to Rapid Water Park being an additional highlight. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking spots were too close someone scratched my rental car.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 20 mar. 2024
Dear Scott, Thank you for sharing your review with us. We are pleased to see your wonderful rating; however, we are sorry to hear about the incident with your car. Please know that we take accusations of this nature seriously, and we will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Alison Brumer,General Manager

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience and very accommodating to our family needs.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 18 mar. 2024
Dear Maria, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our hospitality. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Alison BrumerGeneral Manager

4/10 Malo

Josette

Viaje de negocios
Old & dirty surroundings… dirty bathroom floor with tub peeling of old paint… never going back
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 17 mar. 2024
Dear Josette, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to South Florida.Sincerely,Alison Brumer,General Manager

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 16 mar. 2024
Dear Stephen, Thank you for choosing Courtyard West Palm Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Anthony, Arlington

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel was very clean and the staff very friendly. My only issue was the bad was worn out and was collapsed in the center, like a hole.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Anthony, Thank you for sharing your experience with us. We are pleased you found our well-maintained property and our associates pleasant. However, we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with Courtyard West Palm Beach again; we are confident you will have the exceptional stay you deserve.Sincerely,Alison Brumer,General Manager

10/10 Excelente

Colleen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short stay. Had a positive experience!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Colleen, Thank you for sharing your recent stay with Courtyard West Palm Beach. We are thrilled to hear that your short stay was a positive experience! We appreciate your feedback and look forward to the opportunity to welcome you back for another positive experience in the future!Sincerely,Alison Brumer,General Manager

10/10 Excelente

Jade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My stay here was wonderful and I loved the balcony. I wished they would have had a room available with a fridge and microwave, but with having to book with them short notice it was everything I needed. It's a wonderful place to stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Dear Jade, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-assigned accommodations. We hope to see you again soon, and we wish you all the best with your travels.Sincerely,Alison BrumerGeneral Manager