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Opiniones de Staybridge Suites Winter Haven Auburndale, an IHG Hotel

3 out of 5
Staybridge Suites Winter Haven Auburndale, an IHG Hotel
305 5th St NW and Avenue D NW, Winter Haven, FL

Opiniones

9.6

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 75 de 89 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 9 de 89 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 89 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 89 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 89 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.8/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

LUIS

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Iradys

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tyler Hannon, el 17 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to see that you enjoyed your stay with us and for earning your perfect rating! We look forward to seeing you again on your next visit to the Winter Haven areaThank you

10/10 Excelente

Rodaldenis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again on your next visit to Winter Haven Thank you

10/10 Excelente

Jon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Host was great
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my first time staying at this property, and I had a great experience! The staff was very cordial and cooperative, my room was large (and with the full modern kitchen was very convenient) and the facilities on site like the laundry room and the fitness center were well-maintained. The free continental breakfast menu had different items each day and the food was well-cooked! As I told the front desk attendants when I left, I am in the Orlando area several times a year and I will definitely be booking a room there again!
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Jana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!
Se hospedó 3 noches en mayo de 2024
Respuesta de Tyler Hannon, el 19 may. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are so pleased to hear that you enjoyed your stay and everything was great! We look forward to having you again in the near future!Thank you

10/10 Excelente

Allison

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfectly located for my trip and very quiet.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tyler Hannon, el 19 may. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to hear that you enjoyed your trip and we were perfectly located for your needs. We hope to see you again on your next visit to Winter Haven!Thank you

8/10 Bueno

Yika

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really loved the property. My only issue was that the A/C in our room was not cooling at all
Se hospedó 1 noche en mayo de 2024
Respuesta de Tyler Hannon, el 6 may. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are so glad to hear that you enjoyed your stay and the property! We do apologize for the AC not cooling and we will be looking in to this right away to have it corrected. We look forward to seeing you again on your future travels to Winter Haven!Thank you

10/10 Excelente

Holly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was very clean, breakfast was good & staff was helpful. Would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 4 may. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to see that you enjoyed your stay with us and were able to enjoy our breakfast and staff was helpful! We look forward to having you again on your next visit to Winter Haven.Thank you

10/10 Excelente

Natasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff and great breakfast buffet
Se hospedó 2 noches en marzo de 2024
Respuesta de Tyler Hannon, el 17 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to see that you enjoyed your stay with us and for receiving your perfect rating of a 5/5 and the staff was very friendly and breakfast buffet was great! We look forward to having you again on your next visit to Downtown Winter Haven.Thank you

10/10 Excelente

Fan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 16 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect rating of a 10/10! We look forward to having you again in the near futureThank you

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wish there were more dining options near by
Se hospedó 2 noches en abril de 2024
Respuesta de Tyler Hannon, el 15 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to see that you enjoyed your stay with us and for earning your perfect rating of a 5/5! We are located in Downtown Winter Haven and there are a lot of local dining options just a few minutes away walking distance on Central Ave, and by car there are more dining options on Cypress Gardens Blvd, so hopefully we get to host you again soon and point you in the right direction to have a great night out.Thank you

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel tucked into an older part of the town.
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 12 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and for earning your perfect score of a 5/5! We hope to see you again on your next visit to downtown Winter Haven!Thank you

6/10 Aceptable

nancy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Old Florida
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 12 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near futureThank you

10/10 Excelente

Amanda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was so nice and helpful! The happy hour was a nice addition. Pool was clean and the breakfast was great! My kids LOVED the room!
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 12 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are so happy to hear that you enjoyed your stay and that they staff was nice and helpful and got to enjoy our happy hour, pool and breakfast! We hope to see you again on your future travels.Thank you

10/10 Excelente

Publio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente location, hotel. Room is excellent with kitchen included..!! Spacious and great for families..!!
Se hospedó 1 noche en abril de 2024
Respuesta de Tyler Hannon, el 7 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and the amenities inside our guest suites! We look forward to having you again on your next visit to downtown Winter Haven.Thank you

10/10 Excelente

TAPAN

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay if visiting legoland.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tyler Hannon, el 7 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and for receiving your perfect rating of a 5/5! We look forward to having you again on your next visit to Legoland!Thank you

8/10 Bueno

Nita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Tyler Hannon, el 7 abr. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and look forward to having you again in the near futureThank you

8/10 Bueno

Sylvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Tyler Hannon, el 31 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near future!Thank you

10/10 Excelente

Ulecia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a geeat experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 26 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay and for earning your perfect rating of a 5/5! We look forward to having you again in the near futureThank you

8/10 Bueno

Sarika

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Had to move rooms at 9pm due to a toilet issue. Hair in both bathrooms. Nice kitchen and comfy beds with lots of room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 26 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We do greatly apologize for the cleanliness issues during your stay and we will have this addressed with our executive housekeeper to ensure this does not happen again. We do hope that you can give us another chance to show you that this stay was a one time exception and to show you what we are truly made ofThank you

10/10 Excelente

Cheung

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful clean spacious suite with everthing needed for great stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 26 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and for earning your perfect rating of a 5/5! We look forward to having you again on your next visit to Downtown Winter Haven!Thank you

10/10 Excelente

Susan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our suite was amazing. Better than pictures. Comfortable beds and I liked the kitchen set-up. Had everything we needed. Very clean. Staff was friendly and helpful. Nice breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 18 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect rating of a 5/5! We look forward to having you again on your next visit to Winter HavenThank you

10/10 Excelente

CloudTech

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brand new and very nice. would have been nice to know that pool closes early
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 17 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect rating of a 5/5! We do apologize the pool hours were not communicated at the time of check in as it does open and close from dawn to dusk and we will be sure the front desk staff is letting our guests know at the time of check inThank you

10/10 Excelente

William

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It's so beautiful
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 16 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near futureThank you

2/10 Terrible

John

Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 27 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We apologize for any inconveniences you experienced during your stay and hope that you can give us another chance to show you that this stay was a one time exception and to show you what we are truly made ofThank you

10/10 Excelente

Kenneth, Keller

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
new property, nicely located with a great staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Tyler Hannon, el 7 mar. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect rating of a 5/5! We look forward to having you again on your next visit to Winter HavenThank you

10/10 Excelente

Gabriela

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tyler Hannon, el 25 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are glad to see that you enjoyed your stay with us and we look forward to having you again on your next visit to Winter HavenThank you

8/10 Bueno

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Tyler Hannon, el 25 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and look forward to having you again in the near futureThank you

8/10 Bueno

Isaias Jose

Viaje con mascota, Viaje familiar con niños
The room was clean but I’m assuming the carpet needs to be changed the room had a unpleasant smell I had to spray with my cologne to make it go away
Se hospedó 2 noches en febrero de 2024
Respuesta de Tyler Hannon, el 25 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are thankful for your review of your recent stay and do apologize for the issue with the room having an unpleasant odor. We will be sure to have our housekeeping staff address the issue and have it resolved so another guest does not have to experience this unpleasantry. We hope to see you again on your next Winter Haven visitThank you

10/10 Excelente

Joan

Se hospedó 1 noche en febrero de 2024
Respuesta de Tyler Hannon, el 25 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect score! We look forward to having you again in the near futureThank you

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tyler Hannon, el 17 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and for earning your perfect score! We look forward to having you again in the near futureThank you

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Tyler Hannon, el 17 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very appreciative of your feedback about your recent stay with us. We look forward to having you again in the near futureThank you

10/10 Excelente

Roxanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Tyler Hannon, el 6 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again in the near futureThank you

10/10 Excelente

Sh'lre

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is new and nice. They were still working on things during my stay but overall was a good stay
Se hospedó 8 noches en diciembre de 2023
Respuesta de Tyler Hannon, el 6 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we hope to see you again on your next visit to the Winter Haven area!Thank you

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel! Good location
Close to downtown Winter Haven, and while it is kind of hidden away, it is in a good location. You have to look out for it, it’s tucked away between buildings. Great room, great service, no complaints!
Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 6 feb. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and enjoyed our down town location! We look forward to having you again in the near future.Thank you

6/10 Aceptable

Fernando

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
The hotel was brand new. Very large and nice room. Staff service very gentle at check in. Excellent breakfast service. BUT... No housekeeping service during weekends. We had to clean our own room and do the beds. Even paying a higher rate on weekend days. We were told that room cleaning should be asked 2 days in advance... So we stayed a weekend. Even asking the same friday night during check in, the room would be cleaned on sunday after check out. Other issue. Our toilette was clogged and the service we were provided was just handed a plunger and we had to unclogged it by ourselves. No handyman service during weekends either...
Se hospedó 3 noches en enero de 2024
Respuesta de Tyler Hannon, el 22 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We do apologize to hear of the issue with not receiving housekeeping service during your stay. As an extended stay hotel we do not provide service on the weekends unless requested so we will be looking in to this and following up accordingly. We do also apologize to hear of the service provided with having the clogged toilet and just being handed a plunger and having to take care of the situation yourself. We will be making sure this is addressed as well and to see why this was not taken care of for you as our engineer may have left for the day when this was requested but non the less this will be addressed. We do hope that you can give us another chance to show you that this stay and the service provided was a one time exception and to show you what we are truly made of.Thank you

10/10 Excelente

Deanne

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great new hotel, extremely clean!
Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 21 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are very pleased to see that you enjoyed your stay with us being a brand new hotel! We look forward to having you again on your next visit to Winter Haven! Thank you

10/10 Excelente

Spence

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel! Very large rooms that had everything you need. Very close to downtown and I was able to walk to dinner both nights I stayed here.
Se hospedó 2 noches en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and to see that we were close to all of your needs to enjoy your stay that much more! We look forward to having you again in the near futureThank you

10/10 Excelente

Enrique, Miami

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New hotel, everything is clean and neat. Fresh smell in hallways and rooms.
Se hospedó 2 noches en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near future!Thank you

10/10 Excelente

Eusebiu

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near future.Thank you

10/10 Excelente

Girlie Mae

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a pleasant stay. Nice, clean, spacious hotel. The staffs were accommodating. If we’ll visit winter haven again, I'm sure we will be staying in Staybridge Suites again.
Se hospedó 2 noches en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and that the staff was very accommodating. We hope to see you again on your next visit to the Winter Haven area.Thank you

10/10 Excelente

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New hotel, great breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay and the breakfast that we offer to our guests. We hope to see you on your next visit to Winter HavenThank you

10/10 Excelente

Elen

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service , variety of breakfast and close to restaurants.
Se hospedó 2 noches en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and received great customer service! We look forward to having you again on your next visit to Winter Haven.Thank you

10/10 Excelente

Tina

Viaje familiar
Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 17 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again on your next return visit to Winter Haven!Thank you

10/10 Excelente

Amy

Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are glad to hear that you enjoyed your stay with us and we look forward to having you again in the near futureThank you

10/10 Excelente

yais

Se hospedó 1 noche en enero de 2024
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and we look forward to having you again on your next visit to Winter HavenThank you

10/10 Excelente

Eduardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to hear that you enjoyed your stay with us and we look forward to having you again in the near future Thank you

10/10 Excelente

Sandy

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We are pleased to see that you enjoyed your stay with us and we look forward to having you again in the near futureThank you

2/10 Terrible

Sea Young

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios
I called the front desk in the morning to ask our room to be serviced. They assured me they will come make the bed, take out the garbage and bring new towels. No one came in the morning. When we were leaving for the day around noon, I went to the front desk to request housekeeping again. They assured me someone is coming. We came back to the room around 6pm and nothing was done. I went to the front desk again and they reassured me once again that housekeeping is on their way right now. We came back after dinner and again, nothing was done in our room. Our room had no clean towels, no toilet paper. No garbage was taken and the beds were not made. By that time, housekeeping staff had left already and they just gave me new towels and we just had to stay in the room filled with garbage and dirty towels. They did not even have enough clean towels and had to go look for them. Clearly, there is no desire to provide housekeeping service during the stay even when requested multiple times and promised. Plus they had dirty plates and cutlery to use for breakfast. Unreliable staff and service. Never again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Tyler Hannon, el 14 ene. 2024
Hello, Thank you for taking the time to leave us your review. We take your feedback very highly and use this information to further enhance our property and our guests experiences. We do greatly apologize to hear of the inconveniences you experienced during your stay with having housekeeping service come to your room during your stay. We will be sure to follow up on this and make sure this is addressed and corrected so moving forward when guests request service they receive it within a timely manner. We do also apologize to hear that the silverware and plates at the breakfast area were not clean and will be sure to address this with our kitchen staff so this will not repeat moving forward. We do hope that you can give us another chance to show you that this stay and the service provided was a one time exception and to show you what we are truly made of. Thank you